[Vendorsmi] Fw: Patrick

[joe harcz Comcast]

Maybe MCB was trying to replace Duffey with their new proposed post for a PA? Or maybe the poor guy is just plain overworked?

Man, it must be tough being a sighted, white male in this world eh?

Joe
  ----- Original Message ----- 
  From: Joe Sontag 
  To: VENDORSMI List 
  Sent: Wednesday, January 25, 2012 1:54 PM
  Subject: [Vendorsmi] Fw: Patrick


  Patrick Duthie is a promotional Agent with the BEP and has a reputation for being hard to reach and for whom the concept of follow-up is unknown, according to most of the operators in his region.

  ----- Original Message ----- 
  From: Drea 
  To: Patrick 
  Cc: Judey BEP ; Connie ; Lucy ; james hull ; Bill Lozier ; hazelle ; David Robinson ; Fred Wurtzel ; Garnett ; keathleygreg at yahoo.com ; rutherford_beard at yahoo.com ; dlayer8954 at yahoo.com ; Mike Costantini ; risa ; James Chaney ; Joe Sontag ; Steve Langtry ; Joe Sontag ; Josh Hoskins ; shane jackson ; larry p ; patric duthie ; greg nelson 
  Sent: Monday, January 23, 2012 20:26
  Subject: Patrick


  The letter below was given to Patrick Monday January 23, 2012
  Patrick,
  As you all ready know we have a “laundry list” of things that we have been bringing to your attention for some time now, that need to be taken care of. Some have been talked about within the first month I took over here in New Buffalo! Here is the list and when you were made aware of them.
  ·       Signs for our “new” side of vending, which were placed in June 2011 and were ordered months prior. 
  ·       Pest control has been an issue from day one and if Ace from Terminex isn’t returning phone calls it may be time to find a more reliable company.
  ·       AC quotes from other companies since the company out of Grand Rapids was too high. I am certain it is common for the state to seek out more than one quote for a job and this should have been done months ago. Considering the machines were placed on the new side mid-summer.
  ·       Two weeks ago I called you concerned that my building manager is not communicating messages to me that directly affect my ability to service my machines. You assured me that you would get in contact with her. Within a week of our conversation the same thing happened to another section of the building, with no phone call or email from building management. 
  ·       When the Coffee machine from our “car side” vending was removed, both you and James Hull assured me there was proper documentation from MDOT as to why/how they could remove it. I have yet to receive a single thing.
  ·       We need a piece replaced on our AP machine, Greg will have shown this part to you and I need authorization from you to have Bill or whomever replace it.
  Though lengthy I am bringing this list to your attention once again to be taken care of by January 27, 2012. If this does not happen I need to set up a meeting with BEP administration to discuss my concerns.
  Andrea Nelson
  Nelekona Foods

  This was what happened after the letter was given to Patirck
  1/23/12 Site Visit
  Patrick met Greg at the Welcome Center around 11am. Greg showed Patrick the machine mentioned above that need the replacement part and then handed him the letter enclosed. At this time Patrick left to read the letter. Patrick then met Greg to see the surveillance system that was installed. After showing him our concerns with the system Patrick asked what he could do to fix the problems with the surveillance system. Greg explained what the other company we found would have offered for the same price, and then told him at this point there was really nothing that could be done. At this point Patrick showed concern that Andrea was not there to meet him. Greg then explained that last week Wednesday Andrea was there waiting for him, when Patrick did not show. Patrick then told Greg that we did not contact him to confirm. Greg explained that Andrea emailed Patrick once she received his message. He demanded to know which email or phone we called. Greg reiterated that Andrea sent an email to confirm him coming on Wednesday January, 18th to his work email address. He claimed he did not receive any email. (I find it very unprofessional that I cannot send a work related email to a work email address, but rather be directed to send it to a personal email address as well.) Patrick made a comment that he just couldn’t make us happy and we may as well file a grievance, because he would not have the time to take care of what is done. At this time Greg was closing the vending machine he was working on, he went to ask Patrick if he wanted to meet with me today that he could fallow him back to the house to speak with Andrea. By this time Patrick had left. Greg then walked out to the van and asked him again and he said “No, I’m all set.” Patrick then left. Andrea then than tried calling Patrick and he did not answer. Andrea left a message to have him call her back when he could. 

  Andrea Nelson
  Nelekona Foods
  269-612-8704

  "Have an awesome day!"





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