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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Dear Joe, <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> As a former PA, I have some
thoughts about these requirerments. First, It is unfortunate that so much
emphasis is placed on policing the operator. Yes, the PA might have some
supervisory role to the facility, but not to the operator. I would like
to see the rules reflect more of the assistance that the PA could be to
the operator. The six week rule is okay, but it is evident that this is
not being followed and even those who need assistance are not getting it in a
timely fashion. The question is why? I know that scheduling can be
difficult, but it needs to be the priority of the PA and they need to be working
with the operators as the primary goal and not being slaves to the
management. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> Site visits should reflect what
actually happened at the visit and useless or unnecessary monitoring should not
be included when visiting an operator. Equipment and training
decisions should be in consultation with the operator. New operators need
to be seen more then once a week, and other operators should be visited as many
times as the issue warrants. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> One of the major problems is that
the PA is not trained well enough to make good decisions and give good leadership
to the operator. Stay away from the office, visit the operators, call
them when needed no matter what time of the day or night or on the weekends,
and push the system to get the necessary services and equipment to the operator
so he or she can be successful. The PA needs to quit making excuses for poor
performance and with the operator, make the tough decisions about a business
that needs to be made, including expansion, trimming back or shutting down. Don’t
police, dig in and help as a partner. That is what a PA should be doing. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Dave Robinson<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
vendorsmi-bounces@nfbnet.org [mailto:vendorsmi-bounces@nfbnet.org] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Joe Sontag<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, August 24, 2012 9:12
PM<br>
<b><span style='font-weight:bold'>To:</span></b> VENDORSMI List<br>
<b><span style='font-weight:bold'>Subject:</span></b> [Vendorsmi] Is your PA
doing any of these things</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Below is the promulgated rule that, at least for the
present, states clearly what your Promotional agent should be doing when
they're on-the-job. Let's hear from you about your experiences and
thoughts about this rule. I'd even like to hear from program management
regarding its position that the section about monitoring operators for
compliance with employer responsibilities is unworkable and harmful to the BEP.</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Joe Sontag</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>R 393.21 Promotional agent; role; duties.<br>
Rule 21. (1) The promotional agent is the
commission's representative to<br>
the vending facility licensees.<br>
A promotional agent fulfills a supervisory role in the program.<br>
A promotional agent shall do all of the following:<br>
(a) Assign equipment to the stand.<br>
(b) Monitor the licensee to ensure compliance with employer
responsibilities.<br>
(c) Monitor compliance with applicable commission rules.<br>
(d) Assist a licensee in running a clean and efficient business
and in complying<br>
with all of the following provisions:<br>
(i) Meeting state standards.<br>
(ii) Being profitable and well managed.<br>
(iii) Meeting the established profit expectations of the
business.<br>
(iv) Providing high-quality customer service.<br>
(v) Conforming to the terms and conditions of the permit.<br>
(2)<br>
A promotional agent shall visit the facility every 6 weeks, or more often
as necessary,<br>
to offer suggestions and assist in obtaining the items of equipment or the
service<br>
for which the commission is responsible.<br>
A promotional agent shall complete a field activity report after every
visit, which<br>
shall include an assessment of the facility based upon the goals identified in
subrule<br>
(1) of this rule.<br>
If a facility visit is not possible, then a promotional agent shall
document telephone<br>
contact with the licensee.<br>
(3)<br>
A promotional agent shall evaluate the facility annually, or more often
if necessary,<br>
to ensure operation as described in subrule (1) of this rule.<br>
A new facility shall be evaluated semiannually during the first year of
operation,<br>
or more often if necessary.<br>
(4) A promotional agent shall monitor compliance with the
rules and policies<br>
of the commission.<br>
(5) A promotional agent shall hold in confidence information
regarding the facilities<br>
for which the agent is responsible.<br>
(6) A promotional agent shall arrange for additional
licensee training, if needed.<br>
(7) A promotional agent shall explain program rules and
policies.</span></font><o:p></o:p></p>
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