<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.apple-converted-space
{mso-style-name:apple-converted-space;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri","sans-serif";
mso-fareast-language:EN-US;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:325406562;
mso-list-template-ids:1759171622;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:36.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:72.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:"Courier New";
mso-bidi-font-family:"Times New Roman";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:108.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:144.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:180.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:216.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:252.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:288.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:324.0pt;
mso-level-number-position:left;
text-indent:-18.0pt;
mso-ansi-font-size:10.0pt;
font-family:Wingdings;}
ol
{margin-bottom:0cm;}
ul
{margin-bottom:0cm;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-CA" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Thanks to those of you who have completed the survey about the availability of accessible information for products and services. T-Base Communications is one step closer
to being able to report the findings <b>to our customers who are keenly interested in this topic</b> and want to know how to improve the user experience.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black;background:white">Though we’ve received a number of responses so far, the truth is
<b>we need to hear more</b>. It’s only with</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> sufficient participation that we’ll have statistically sound results we can share.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">We’ve put together a few five-minute questionnaires asking you about your experience receiving accessible information</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">from various service providers as a consumer who is blind, deaf-blind or partially sighted.
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">To report on your experience with a call centre, use this link:<span class="apple-converted-space"> </span></span><a href="http://www.tbase.com/webform/accessibility-call-center-questionnaire-0" title="Link to Call Center Questionnaire"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Accessibility:
Call Center </span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">If you physically visited a service provider to obtain alternate formats, use this link:
</span><a href="http://www.tbase.com/webform/accessibility-walk-questionnaire" title="Link to Walk-In Questionnaire"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Accessibility: In-Person Experience</span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">If you recently ordered accessible documents or statements online, use this link:<span class="apple-converted-space"> </span></span><a href="http://www.tbase.com/webform/accessibility-online-or-mobile-app-qustionnaire" title="Link to Online or Mobile App Questionnaire"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Accessibility:
Online or Mobile App</span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">To report on the delivery of your alternate formats, use this link:<span class="apple-converted-space"> </span></span><a href="http://www.tbase.com/webform/delivery-requested-accessible-documentation-questionnaire" title="Link to the Delivery of Requested Accessible Documentation Questionnaire"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Delivery
of Requested Accessible Documents</span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:0cm;text-indent:-18.0pt;line-height:14.4pt;mso-list:l0 level1 lfo1;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">To tell us how satisfied you were with the received documents, use this link:<span class="apple-converted-space"> </span></span><a href="http://www.tbase.com/webform/satisfaction-accessible-documentation-questionnaire-0" title="Link to Satisfaction with Accessible Documentation Survey"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#0066CC">Satisfaction
with Accessible Documents</span></a><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:9.0pt;font-family:"Verdana","sans-serif";color:black">Thank you!
<o:p></o:p></span></b></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="FR-CA" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#FF7900;mso-fareast-language:EN-CA">Sharlyn Ayotte<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span lang="FR-CA" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">Consumer Engagement Officer<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="FR-CA" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">T-Base Communications<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">Phone: 613-236-0866
<b>|</b> Toll free: 1-800-563-0668 <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:115%"><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#003366;mso-fareast-language:EN-CA"><a href="http://www.tbase.com/" title="blocked::http://www.tbase.com/
http://www.tbase.com/"><span style="color:blue">www.tbase.com</span></a></span><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">
<b>|</b> Ogdensburg, NY <b>|</b> Ottawa, ON<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">Have questions?</span></b><span lang="EN-US" style="font-size:9.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">
We have answers.<a href="http://www.tbase.com/webform/ask-tbase"><span style="color:blue"> Just ask us! #asktbase</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="EN-US" style="font-size:8.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#FF7900;mso-fareast-language:EN-CA">ALL TOUCH POINTS. ALL ACCESS METHODS. ALL FORMATS.<sup>TM</sup></span></b><b><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#FF7900;mso-fareast-language:EN-CA"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:8.0pt;line-height:115%;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">Continue to receive the latest updates on accessibility legislation.
<a href="http://r20.rs6.net/tn.jsp?e=001v3RZDuh4URq0u_z5RIpBCKxChXarHgREtzXRx2SWh33FrZzKGs9m_e6RriRkqwZQLxGSxVRmzL0LF4UxG1XPfzDehrR-2aB4lDxm6IT0c_4bX36BlfZOmG7d9r7UlV3Jiyw76K0JffY=" target="_blank">
<span style="color:blue">Opt-in to stay informed</span></a> <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><b><span lang="EN-US" style="font-size:9.0pt;line-height:115%;font-family:"Verdana","sans-serif";color:#FF7900;mso-fareast-language:EN-CA"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">This email may contain information that is
</span><span style="font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA">privileged</span><span lang="EN-US" style="font-size:8.0pt;font-family:"Verdana","sans-serif";mso-fareast-language:EN-CA"> and confidential. If you have received
this communication in error, please delete this email message immediately.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>