<html><head><meta http-equiv="Content-Type" content="text/html charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><br class=""><div><br class=""><blockquote type="cite" class=""><div class="">Begin forwarded message:</div><br class="Apple-interchange-newline"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">From: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">"Oriano" <<a href="mailto:oriano@shaw.ca" class="">oriano@shaw.ca</a>><br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Date: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class="">November 11, 2015 at 9:42:39 AM PST<br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">To: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class=""><<a href="mailto:list@cfb.ca" class="">list@cfb.ca</a>><br class=""></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;" class=""><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif; color:rgba(0, 0, 0, 1.0);" class=""><b class="">Subject: </b></span><span style="font-family: -webkit-system-font, Helvetica Neue, Helvetica, sans-serif;" class=""><b class="">[List] FW: Hailo driver fined after refusing to carry blind man's guide dog | Crime | News | London Evening Standard</b><br class=""></span></div><br class=""><div class=""><div class="WordSection1" style="page: WordSection1; font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">From our friend Carrie:<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></font></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Thought you folks might be interested in this article from the UK<o:p class=""></o:p></span></font></div></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></font></div></div><div class=""><p class="MsoNormal" style="margin: 0in 0in 12pt; font-size: 12pt; font-family: 'Times New Roman', serif;"><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class=""> <span class="Apple-converted-space"> </span><a href="http://www.standard.co.uk/news/crime/hailo-driver-fined-after-refusing-to-carry-blind-mans-guide-dog-a3108631.html" style="color: purple; text-decoration: underline;" class="">Hailo driver fined after refusing to carry blind man's guide dog | Crime | News | London Evening Standard</a></span></font><span class="Apple-converted-space"> </span><br class=""><br class=""><o:p class=""></o:p></p></div><div class=""><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class=""><o:p class=""> </o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Hailo driver fined after refusing to carry blind man's guide dog<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Paul Cheston<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Friday 6 November 2015 16:09 BST<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">A Hailo driver refused to carry a blind man's guide dog<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">A blind man has described the “truly horrible” discrimination he and thousands of<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">others face after a Hailo driver was found guilty of refusing to carry a guide dog.<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Journalist Sean Dilly had booked a car with the app in March. The firm sent Shah<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Hoque, 30, and Mr Dilly phoned him to say he was blind and had to be accompanied<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">by his black Labrador assistance dog Sammy.<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">But Hoque refused to pick Mr Dilly up, telling him: “I am a private hire driver —<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">I can refuse a job for any reason.”<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Mr Dilly reminded the driver of his legal responsibilities and warned he would be<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">taken to court if he could not produce an exemption certificate.<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Hoque was charged at Hammersmith magistrates’ court with failing to carry a guide<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">dog accompanying a registered blind person. He was fined £200, with £200 costs and<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">£100 compensation for Mr Dilly.<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Hoque claimed he had not heard Mr Dilly say he was blind or any mention of a guide<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">dog.<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">Mr Dilly said: “Every single time this happens a little bit of you dies inside. Today<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">is about those who may not have the confidence to take offenders to task. Refusing<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">guide dogs quite literally ruins lives.”<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">A Hailo spokesman said it was making a £250 donation to Guide Dogs for the Blind<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">after the blunder.<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">In a statement, he said: "Hailo is committed to providing a service that is 100%<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">safe, 100% accessible and 100% reliable - which includes helping passengers with<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">accessibility issues get safely and quickly from A to B. This incident refers to<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">a Hailo Exec minicab driver, a service that we no longer offer since going back to<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">black cabs only on 1 October.<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">"When we had found out about this case, we acted immediately and removed the driver<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">in question from our network.<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">"As a gesture of goodwill and to part of Hailo’s commitment to helping people with<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">accessibility challenges get around the cities they reside, a £250 donation was made<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class="">to the charity of Sean’s choice, Guide Dogs for the Blind."<o:p class=""></o:p></span></font></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif;" class=""><font size="3" face="Times New Roman" class=""><span style="font-size: 12pt;" class=""><br class=""><br class=""><o:p class=""></o:p></span></font></div></div></div><span style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; float: none; display: inline !important;" class="">_______________________________________________</span><br style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;" class=""><span style="font-family: Helvetica; font-size: 12px; 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