[BlindKid] BrailleNote Malfunction

Mark Feliz mafeliz0641 at gmail.com
Sun Jul 7 23:03:33 UTC 2019


If this is an apex pull the battery pack out for a few minutes.

Sent from my iPhone

> On Jul 7, 2019, at 3:58 PM, Lydia Anne Schuck via BlindKid <blindkid at nfbnet.org> wrote:
> 
> I suggest you email Peter Zaremba (maybe Oakland Schools) in Michigan. There's an NFB list for Michigan. Meanwhile, I will try to connect you to him through my email to the Michigan list.
> Lydia Schuck
> ________________________________
> From: BlindKid <blindkid-bounces at nfbnet.org> on behalf of janice jordan via BlindKid <blindkid at nfbnet.org>
> Sent: Sunday, July 7, 2019 5:07 PM
> To: Blind Kid Mailing List (for parents of blind children)
> Cc: janice jordan
> Subject: [BlindKid] BrailleNote Malfunction
> 
> My daughter was transferring audio files to our computer and after transferring 60 or so files she got a message:
> 
> "Could not find a valid license file for keysoft version 950 billed (or build?) one thousand two hundred eighty"
> 
> 
> 
> Now she is unable to use the BrailleNote at all. We have tried a soft reset and holding the reset button down for an additional reset but the message will not disappear. I emailed Humanware and they offer no help ("we do not require a license to use the BN") and they want me to send the machine in for trouble shooting.  I thought I would try this forum before I let the monopolizing Humanware gouge and take advantage of another blind child/family.
> Anyone know of a fix for the error message or know of a non-Humanware computer technician?
> Janice (mother of Ari)
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