[blindlaw] T-mobile

[ckrugman at sbcglobal.net]

If NFB doesn't get involved with this there is a consumer organization that 
advocates regarding issues of cell phone contracts called mywireless.org. 
Their contact information is as follows: I don't know that they would become 
individual litigation of this matter but they may be interested.

Contact MyWireless.org®
Mailing Address
MyWireless.org
www.mywireless.org
1400 16th Street, NW, Suite 600
Washington, D.C. 20036
Phone and Email
202-736-3889 direct
1-888-MYWLESS toll-free
202-736-3688 fax
info at mywireless.org
Press Inquiries
Brian Johnston
Director of Communications & Federal Advocacy
202-736-2980 desk
202-431-4866 cell
press at mywireless.org
Chuck Krugman, M.S.W., Paralegal
1237 P Street
Fresno ca 93721
559-266-9237

----- Original Message

 ----- 
From: "William ODonnell" <william.odonnell1 at yahoo.com>
To: <blindlaw at nfbnet.org>
Sent: Sunday, December 13, 2009 10:48 PM
Subject: [blindlaw] T-mobile


> This email is being sent on behalf of William O’Donnell in care of Yvetta 
> Scott,  The below post is lengthy; however, it is in regard to T-Mobile 
> and some customer service issues that she is having.
> I have been a t-mobile customer since 2005.  I am currently locked into a 
> contract until 2011.  My issue is the inaccessibility of both t-mobiles 
> products and the insensitivity toward my visual impairment by the 
> representatives from t-mobile.
> I prefer a product that has both a screen-reader and a screen 
> magnification program.  However, screen magnification (ability to increase 
> font to at least 14 PT) is absolutely necessary for me to use my phone 
> affectively.
> I use phones that have complete data functionality as this is my main 
> source of internet use especially email exchange.  Over the years, I have 
> had phones such as the dash, Samsung slider, and most recently, a 
> blackberry 8320.  These phones that I have had provided the ability to 
> increase the font to a suitable size; however, I ran in to many technical 
> difficulties.  These difficulties ranged from frequent system failures 
> with the phones, as well as the phones rebooting themselves during calls 
> or other important activities.
> My problem with the screen magnification capabilities is as follows.  My 
> newest blackberry 9700 does not save the font changes to be applied on all 
> the phones functions.  In addition, when I am on the internet, and try to 
> use the zoom-in function feature, the words become jumbled and unreadable. 
> I proseaded to obtain a phone that met my needs.  This is where the 
> problems began with both the custimor service representatives from 
> T-mobile as well as the account specialty department.  Over the past few 
> months, I have had many conversations in an attempt at finding an 
> accessible phone for my needs.  Many times, I have been misinformed about 
> t-mobiles products wich turned out to be inaccessible.  An example of this 
> was the G1 and the My touch.  In a finall attempt at finding an accessible 
> phone, I visited the T-mobile store located at 735 6TH Avenue in New York 
> City on Friday, December 11, 2009 at 4:00PM.  The in-store representative 
> was understanding of my
> needs and spent an hour trying to find a phone for me.  In his attempts, 
> He contacted the custimor care call center for some sudgestions.  After a 
> few moments, a request was given to the representative for me to speek 
> with the custimor care agent.  Although I can not recollect the agents 
> name, I do recall him saying that “as the technology becomes newer, they 
> are taking out the feature which enables custimors to increase the font 
> size.  The call concluded with me realizing that I must cancel my service 
> with this company.  The in-store representative then showed me his 
> personal HTC Touch Pro 2 which has the ability to increase the font size; 
> however, the font can only be increased to an approximate size of 10PT.
> I have done some research and found that AT&T is able to successfully meet 
> my needs.  I am ready to cancel my contract with T-mobile As a result of 
> T-mobile’s inability to provide an accessible phone for me.  This evening, 
> I contacted T-Mobile to discuss canceling my contract.  Once again, the 
> representative tried to offer me several phones such as the G1 and My 
> touch.  In addition, she informed me that “by law, T-mobile offers phones 
> for the hearing impared and the blind; however, these are simple phones 
> that do not support data plans.”  She proseaded to tell me that most of 
> there visually impared custimors “don’t use data plans.”  She told me that 
> I would have to pay a cancellation fee of $200.00.  I asked to speek to a 
> supervizer about this since I feel that I should not be subjected to pay 
> this fee.  She then told me that I should contact there legal department 
> at the following address.  T-mobile wireless: Legal department 12920 South
> East 38TH Street Bellevue Washington 98006-1350
> I would appreciate any help in this matter as I feel I should not be 
> penalized for canceling a service that I can not use.  I can be reached 
> via email and telephone at the following.  Email: yvtscott at gmail.com and 
> (917)407-5666.  Thank you in advance,
> Yvetta Scott
>
>
>
>
>
>
> _______________________________________________
> blindlaw mailing list
> blindlaw at nfbnet.org
> http://www.nfbnet.org/mailman/listinfo/blindlaw_nfbnet.org
> To unsubscribe, change your list options or get your account info for 
> blindlaw:
> http://www.nfbnet.org/mailman/options/blindlaw_nfbnet.org/ckrugman%40sbcglobal.net
>