[blindlaw] Accessibility of Bills

[Tim Shaw]

OK so, I have a consumer of mine who has had an issue with his electric company in the last week. They cut off his power and told him he owed money for a deposit he owed. Anways, he called and tried to talk to them about it. They told him they had sent him a bill and a notice regarding this. He says he enver recieved the notice, but that is beside the point. He told them he could not read the bill he recieved because he is blind. The customer service told him that it wasnt their problem because they are not requierd to make the bill accessible to him. Is this true? I thought SSA had just lost a case requiring them to start making their mailings accessible. As it turned out, I read his bill to him and it didn't say on the bill he owed the additional part of the deposit anyway, but even if it did he had no way of knowing it did.
 
Tim