[blindlaw] Southwest Airlines Website no longer accessible

[Nijat Worley]

Tim,
   That's interesting, I was using FireFox, and I know that some
browsers present webpages differently. Maybe that was my problem.
   Thanks for the suggestions.
Nijat

On 6/19/19, tim at timeldermusic.com <tim at timeldermusic.com> wrote:
> Nijat
>
> Assuming we are looking at the same site, I've used the website successfully
> to book tickets several times over the last few months.  I did notice that
> they changed the layout and approach to accessibility labels.  There is an
> object to move to the cart, but it has a bunch of other explanatory text
> attached with it.  While the labeling isn't as intuitive and efficient as
> the previous version, I'm not sure if it would be inaccessible based on a
> web access technical standard.  Big caveat: I don't know if our different
> experiences are based on browser variations or even different versions of
> the website.  I'm noticing that some companies are now rolling out web
> changes in increments so that some users can be operating on one version of
> the website while others are operating on a different version.  It is an
> incremental beta approach to rolling out new changes to a site.  Maybe file
> a complaint with Southwest and ask that they walk you through the process.
> Perhaps that will get their attention on the poor usability aspect of the
> site.
>
> -----Original Message-----
> From: Nijat Worley <nijat1989 at gmail.com>
> Sent: Tuesday, June 18, 2019 7:01 AM
> To: blindlaw <blindlaw at nfbnet.org>
> Subject: [blindlaw] Southwest Airlines Website no longer accessible
>
> Greetings all,
>
> I have noticed that in the last six months or so, the SouthWest Airlines
> website has become unusable with a screen-reader. The last two times I have
> purchased tickets from SouthWest, I have had to call and purchase my tickets
> over the phone. For some reason, we are able to select the tickets and add
> them to the cart, but then it’s impossible  to find the cart with your
> tickets in it, so that you can check out and purchase the tickets.
>
> 	This is a recent phenomenon. The website used to be mostly accessible, and
> I used to be able to purchase tickets online without having to call the
> customer service line.
>
> 	Is anyone aware of any complaints about the website inaccessibility to
> SouthWest in the recent months?
>
>
> --
> Nijat Worley
> J.D.
>
> Twitter: @nijatworley
>
>
>
>


-- 
Nijat Worley
J.D.

Twitter: @nijatworley