[blindLaw] reading comments in JAWS

[Tai Tomasi]

I am disappointed to hear Freedom Scientific’s poor customer service on this issue. they should know better, given there are workarounds for this problem. Moreover,moreover, they should not be asking you to use a different screen reader. We deserve better.

 I have encountered this issue before. My workaround is to use the jaws shortcut windows plus ; to open a list of the comments. When you push windows plus;, you are presented with a list of things Jawscan put into the virtual viewer window. Choose comments from this list and hit enter. All of the comments will appear in a virtual jaws  window, and you should be able to read them in their entirety. I hope this is helpful, and I’m sorry you are experiencing this.

Tai Tomasi, J.D., M.P.A.
Email: tai.tomasi8 at gmail.com
Sent from my iPhone. Please excuse my brevity and any grammatical errors.

> On Jul 9, 2020, at 12:36 PM, Shannon Dillon via BlindLaw <blindlaw at nfbnet.org> wrote:
> 
> Hi.
> 
> Has anyone else had issues reading the full text of a long comment in
> a document?
> 
> This morning I used control+shift+apostrophe to bring up my list of
> comments. The first comment was really long and it would not read the
> whole thing. When you press enter on the comment, of course it just
> takes you back into the document. You can see where the comment is in
> the document but you can't read it there.
> 
> I called Freedom Scientific for help and they told me I needed to call
> Microsoft and tell them. Then they told me to use narrator. I tried
> using narrator with FS but it didn't work. Then FS tandemed into my
> computer to try reading the comment and had the same result as I did;
> he couldn't read the full comment.
> 
> I later was able to hear the full comment with alt+shift+apostrophe,
> but I can't read the text of the comment. I press the keystroke and
> it's read aloud, but it is a long and complicated comment so I want to
> be able to read it with the Braille display.
> 
> FS said that it's because my computer is set to update semi-annually
> rather than monthly, and that microsoft makes so many changes that my
> computer has to be set to update monthly. I put in a ticket with my
> local IT, but I can tell you they run updates all the time.
> 
> Has anyone else had this issue?
> 
> Thanks.
> 
> -- 
> SHANNON L. DILLON
> Secretary and Legislative Coordinator
> National Federation of the Blind
> of California
> The National Federation of the Blind is a community of members and
> friends who believe in the hopes and dreams of the nation’s blind.
> Every day we work together to help blind people live the lives they
> want.
> www.nfbcal.org
> 
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