[humanser] OT Accessibility

Sun Feb 7 21:56:53 UTC 2010

Hi. I don't think she's using Outlook Express; she's using Outlook 2007. I 
did have problems with Outlook on my home computer. One idea you could try 
is to reinstall Outlook and then make sure the settings are correct in JAWS. 
You might also have a sighted person look at your screen when you are having 
the difficulties. I'm not pretending to be an expert, just throwing out 
ideas to consider. I'm thinking freedom Scientific has likely already 
suggested these things. I hope it gets figured out soon; I know these things 
can be super frustrating.

Kathy McGillivray
----- Original Message ----- 
From: "James Brown" <jbrown321 at comcast.net>
To: "Human Services Mailing List" <humanser at nfbnet.org>
Sent: Sunday, February 07, 2010 3:38 PM
Subject: Re: [humanser] OT Accessibility

> Mary,
>
> Almost the exact same thing happen to me a couple of years ago, but I 
> can't remember how I fixed it.
>
> Since you did the Jaws upgrade without a fix, I'm assuming it is a problem 
> inside Outlook Express.
> First, hit alt space bar and hit x while in the inbox to see if maximizing 
> might help.
>
> Next, try and go into outlook's view menu and change things around.  Open 
> the Layout dialog.  In the Basic section, all the components should be 
> checked, apart from the Outlook Bar and the Views Bar.
>
>
> Hope this helps,
> James
> Original Message ----- 
> From: "Mary Chappell" <mtc5 at cox.net>
> To: "'Human Services Mailing List'" <humanser at nfbnet.org>
> Sent: Sunday, February 07, 2010 10:37 AM
> Subject: Re: [humanser] OT Accessibility
>
>
>>
>> Kathy,
>> Thanks for your suggestion. I was only able to access your message 
>> through
>> having someone with vision read it to me. I use Microsoft Outlook 2007 
>> and
>> recently, after the problem began, upgraded to JAWS 11.0. Unfortunately,
>> since January 13 I have been on the phone with Freedom, with their design
>> team, and countless others. They have connected through tandem on five
>> occasions and have not been able to resolve the issue. This is a 
>> miserable
>> inconvenience. I am enrolled in my final academic class for my doctoral
>> program and have the first exam on Tuesday. The JAWS problem is giving me
>> the blues because it is keeping me from crucial information. I need to be
>> working on my dissertation and can not do it because of this situation.
>> Yeah, this  is really posing a problem. Does anyone have a remedy for a
>> similar situation?
>> Mary
>> -----Original Message-----
>> From: humanser-bounces at nfbnet.org [mailto:humanser-bounces at nfbnet.org] On
>> Behalf Of Kathy McGillivray
>> Sent: Sunday, February 07, 2010 9:31 AM
>> To: Human Services Mailing List
>> Subject: Re: [humanser] OT Accessibility
>>
>> I'd suggest giving Freedom Scientific a call tomorrow and have them help 
>> you
>>
>> tease it out. There could be lots of things, depending on what email 
>> program
>>
>> you are using and what version of JAWS you are running. Just my two 
>> cents.
>>
>> Kathy McGillivray
>> ----- Original Message ----- 
>> From: "Mary Chappell" <mtc5 at cox.net>
>> To: <blind-counselors at topica.com>; "'Human Services Mailing List'"
>> <humanser at nfbnet.org>
>> Sent: Sunday, February 07, 2010 8:02 AM
>> Subject: [humanser] OT Accessibility
>>
>>
>>> All,
>>> I have had virtually no accessibility to email. Though JAWS will 
>>> announce
>>> the sender and subject the body of the email it will not read in any
>>> manner.
>>> Consequently, I am aware of the receipt of messages but do not know what
>>> has
>>> been said. To further the problem, even when I am able to have someone
>>> else
>>> read the message, I am unable to respond or forward because a message
>>> notes,
>>> "this feature not available in this dialog box." Additionally, I receive
>>> the
>>> same message when trying to create a new message. I feel cut off and am
>>> eager to resolve this issue. Has anyone experienced the same? Any ideas
>>> about how to resolve?
>>> I am eager to get back to those of you who offered info on North Chicago
>>> and
>>> working in the VA. The match results for internship residency will come
>>> out
>>> on February 19 and, if I may be moving to North Chicago and a VA for the
>>> next year, I want to learn all I can. Thanks to all who replied to my
>>> inquiries in January. I am just burdened by this technology issue and 
>>> have
>>> been unable to read and respond.
>>> Best,
>>> Mary Tatum Chappell
>>>
>>>
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>>
>>
>>
>>
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>
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