[humanser] Confronting Discrimination at McDonald's

Sat Jul 12 19:23:52 UTC 2014

Merry,

>From my perspective, more details are better than not enough.  Kudos on how 
you handled the situation.

Mary Ann Robinson
----- Original Message ----- 
From: "Merry Schoch via humanser" <humanser at nfbnet.org>
To: "'Dr. Chappell'" <mtc5 at cox.net>; "'Human Services Division Mailing 
List'" <humanser at nfbnet.org>
Sent: Saturday, July 12, 2014 11:30 AM
Subject: Re: [humanser] Confronting Discrimination at McDonald's


> Well before everyone views the video I will give a brief description of 
> what
> happened before the video was taken.
>
> Marion and I walked into our local McDonalds- we have been in this
> restaurant hundreds of times.  I have lived in this area off and on since
> 1988 and permanent residence since 1997.  This area is great for 
> pedestrians
> because it has  some stores and restaurants within walking distance -
> perfect for our lifestyle.
> Continuing on...
> We stood together in the lobby waiting for an available cashier for a few
> minutes.  When we approached the counter a  young man came from the back 
> of
> the restaurant and stated that the manager said no dogs allowed. We shared
> these were service dogs and the cashier stated it as well.  I then asked 
> to
> speak with his manager, he replied that his manager did not speak English.
> I was actually dumbfounded by this.  Ordered our food and got our drinks 
> and
> sat down to eat.
>
> As we ate we discussed with each other that we needed to educate the 
> manager
> before we left and video this interaction.  We were going to ask for a
> translater.  We video recorded  an introduction before moving towards the
> counter area.  As we began to move toward the counter area the manager
> approached us.
>
> Now some thoughts before we spoke to her.  Yes our neighborhood has a 
> great
> deal of Hispanic speaking individuals, our local Latin American Grocery
> store has the best and cheapest Cuban sandwiches. Back to topic:  As we
> discussed over our meal although there is a great deal of Hispanic 
> speaking
> individuals in our neighborhood there is more of  a percentage of English
> speaking people.  It did not make sense to us that McDonalds would put a
> manager in a restaurant that does not speak English well.  The video will
> show that the manager still claims she speaks little English.  After the
> recording, our cashier was in the lobby taking a break and I asked her if
> the manager spoke English she stated she did.  Unfortunately, as the video
> will demonstrate that the manager took no responsibility for her employees
> actions and basically threw them under the bus.
>
> We have worked in the past with this McDonalds to do local events and have
> contacted an authority within the Corporation.  I am sure we will hear 
> from
> him on Monday.  He can view the video as well.
>
> I was a restaurant manager in 1984 and if something liked this occurred in
> my store; I would have been at my customer's table while eating, took 
> their
> receipt, reimbursed them their money, gave them tickets for free meals on
> their next visit,and  I would have told them my employees were wrong in
> their behavior and I would train them appropriately.  This manager did 
> none
> of these things and only appeared to have her employees do her dirty work
> and then be deceitful in the area of communicating with us.  Apologies are
> not well received when they don't appear genuine!
>
> This was not so brief but that is my perspective of the situation.
>
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Dr.
> Chappell via humanser
> Sent: Saturday, July 12, 2014 11:00 AM
> To: 'Marion Gwizdala'; 'Human Services Division Mailing List'
> Subject: Re: [humanser] Confronting Discrimination at McDonald's
>
> Marion,
> Thanks. I want to see what happened and get the overall gist.
>
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Marion
> Gwizdala via humanser
> Sent: Saturday, July 12, 2014 10:52 AM
> To: 'Danielle Antoine'; 'Human Services Division Mailing List'
> Subject: Re: [humanser] Confronting Discrimination at McDonald's
>
> Dear All,
> I am not as tech savvy as some others, so I am getting a better link
> to this video so others may view it. I will send it out again soon.
>
> Marion
>
>
> -----Original Message-----
> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Danielle
> Antoine via humanser
> Sent: Saturday, July 12, 2014 12:35 AM
> To: Dr. Chappell; Human Services Division Mailing List
> Subject: Re: [humanser] Confronting Discrimination at McDonald's
>
> I couldn't view as well. I don't have a Drop Box account so does that
> matter?
>
> On 7/11/14, Dr. Chappell via humanser <humanser at nfbnet.org> wrote:
>> Tried to view the video but I was unsuccessful. Could someone please
>> tell me about it...
>>
>> -----Original Message-----
>> From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of
>> Marion Gwizdala via humanser
>> Sent: Friday, July 11, 2014 10:59 PM
>> To: 'Human Services Division Mailing List'; 'NFB of Florida Internet
>> Mailing List'
>> Subject: [humanser] Confronting Discrimination at McDonald's
>>
>> Dear All,
>>
>>                 Here is a link to a video of my wife, Merry Schoch,
>> President of the NFB's Human Services Division and Vice President of
>> the Florida Association of Guide Dog Users (FLAGDU) confronting
>> discrimination at our local McDonald's!
>>
>>
>>
>> https://www.dropbox.com/s/xy8c6iqmjp8bglv/2014-07-11%2019.43.18.mov
>>
>>
>>
>> Fraternally yours,
>>
>>
>>
>> Marion Gwizdala, President
>>
>> National Association of Guide Dog Users Inc.
>>
>> National Federation of the Blind
>>
>> (813) 626-2789
>>
>> (888) 624-3841 (Hotline)
>>
>> President at nagdu.org
>>
>> http://www.nagdu.org
>>
>>
>>
>> High expectations create unlimited potential for the blind!
>>
>>
>>
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>
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