[humanser] Issues with Pearson View/ASWB Exam

[Alyssa Munsell]

Hi all, 

I just finally got a call from the Pearson View accommodations scheduling
person. I have a scheduled time to take the exam now, but this process has
been ridiculous. God help me if I need to reschedule it for whatever reason.


-----Original Message-----
From: humanser [mailto:humanser-bounces at nfbnet.org] On Behalf Of Serena
Cucco via humanser
Sent: Wednesday, July 01, 2015 1:30 PM
To: Human Services Division Mailing List
Cc: Serena Cucco
Subject: Re: [humanser] Issues with Pearson View/ASWB Exam

Hi Allysa,

When I requested accommodations, I dealt with the NASWB, not the testing
center itself and got my exam in Braille.  At this point, I don't know if
you could get Braille.  They might be more helpful about scheduling your
test, however.  800-225-6880 and ask for the disability representative.
This was several years ago, so I hope the number is still accurate.

Serena

On 7/1/15, Alyssa Munsell via humanser <humanser at nfbnet.org> wrote:
> Hi everyone,
>
>
>
> I graduated with my MSW last month, and in early June, I was approved 
> by the ASWB to take the LCSW exam. The accommodations they offered me 
> were a private room, laptop with a version of the test that's 
> accessible with JAWS, and a scribe who will record my answers. It's 
> not ideal but it's not horrible so I took it, though I don't think I 
> have a choice anyway. I have to schedule my exam through the Pearson 
> View accommodations line because staff needs to set up accommodations 
> at whatever testing site I'm going to use. Since I live in Boston, MA, 
> there are thankfully many options for testing sites that are close to 
> me. Since the beginning of my trying to set up a time for me to take 
> the test, Pearson View has been very slow and unhelpful. I have called 
> them many times, and I only got a phone call back one time from 
> someone who could actually help me. She said that the month of July is 
> really booked for testing but that she would keep looking for me and 
> call me back. She never did. Now, over the past couple weeks, I have 
> called Pearson View accommodations line literally 4 or 5 times, and 
> every single time, I get someone who simply transfers calls and takes 
> messages, and that person tells me someone will call me back, and 
> nobody ever does. I've been promised that someone will call within a 
> certain time frame (e.g. before noon, the next day, before 6pm that day,
etc.) and nobody has called.
>
>
>
> I know many of my classmates who got approved to take the exam at the 
> same time I did who have already taken the exam, passed, and have 
> their LCSW, while I'm still waiting to be scheduled. I am beyond 
> frustrated and do not know what to do. Can anybody help me?
>
>
>
> Best,
>
> Alyssa
>
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