[humanser] Accessibility of Therap, online documentation.

[Cook, Shannon]

I wonder if there are hot keys or shortcut keys you can use?  Just as in Word, you can press Control P to print a document, for example. On the other hand, if the buttons, links, etc. are not recognized, this may not matter.

Shannon Cook, MSW, CPM

-----Original Message-----
From: HumanSer [mailto:humanser-bounces at nfbnet.org] On Behalf Of Kaiti Shelton via HumanSer
Sent: Thursday, August 9, 2018 9:16 AM
To: humanser <humanser at nfbnet.org>
Cc: Kaiti Shelton <crazy4clarinet104 at gmail.com>
Subject: [humanser] Accessibility of Therap, online documentation.

Hello all,

I started a new full-time job last week, and the facility I work for uses an online system called Therap for all of our documentation, billing, reports, and record keeping.  The web site for Therap says that it has been designed to be accessible without a mouse, but the page which says this is significantly more accessible with proper headings and navigational markers than the side of the web site I see when I access client information and my data.  The web site link with the accessibility statement is:
https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.therapservices.net%2FAccessibility%2F&data=01%7C01%7Cshannon.cook%40sccb.sc.gov%7Cb2cbbe3a9a5c4a8f932208d5fdfa824f%7Ce9f8d01480d84f27b0d6c3d6c085fcdd%7C1&sdata=FeLNA0UeijjlPXEc9bqWdD5CxZ0kwIjdqY5zRCqC2vs%3D&reserved=0

I've taken very detailed notes about what has not been accessible for me with Jaws and NVDA, and my facility's therap rep has reached out to them to facilitate some dialogue about the issues.  Mainly, I'm seeing that the combo boxes that drop down after I type in client names don't actually read me the options, and some buttons are not labeled.  A part of the site which handles secure communications, or SComs, isn't accessible because there are drop down menues for options like delete, forward, reply, reply all, etc, and they just aren't read at all by Jaws or NVDA.  My co-workers have said that they see headings, but Jaws and NVDA can't find them so I'm guessing it is just sloppy accessibility work where the font looks like a heading to sighted people, but the heading hasn't actually been coded into the page.
These are some of the problems, but I've found others as well.

I'm wondering if anyone else uses therap and has some suggestions other than what my facility therap rep and I are doing to resolve these issues.

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