[humanser] Accessibility of Therap, online documentation.

[Kaiti Shelton]

Hi all,

First, I apologize if this message is a duplicate.  I wrote a reply
last week but I don't see it now.  Gotta love tech.

Both of these are good suggestions.  I tried using alt down arrow
because there was a spoken prompt which said to do so, but it didn't
do anything.  The good news is that the company has been very
responsive and asked some good questions about what is specifically
happening so they can troubleshoot.

On 8/9/18, Quinto Sanchez via HumanSer <humanser at nfbnet.org> wrote:
> Try hitting alt down arrow on the combo box and see if that pulls down the
> list of options then you can just arrow through the options and inter on
> what you want. HTH
>
> -----Original Message-----
> From: HumanSer [mailto:humanser-bounces at nfbnet.org] On Behalf Of Kaiti
> Shelton via HumanSer
> Sent: Thursday, August 9, 2018 8:16 AM
> To: humanser
> Cc: Kaiti Shelton
> Subject: [humanser] Accessibility of Therap, online documentation.
>
> Hello all,
>
> I started a new full-time job last week, and the facility I work for
> uses an online system called Therap for all of our documentation,
> billing, reports, and record keeping.  The web site for Therap says
> that it has been designed to be accessible without a mouse, but the
> page which says this is significantly more accessible with proper
> headings and navigational markers than the side of the web site I see
> when I access client information and my data.  The web site link with
> the accessibility statement is:
> https://www.therapservices.net/Accessibility/
>
> I've taken very detailed notes about what has not been accessible for
> me with Jaws and NVDA, and my facility's therap rep has reached out to
> them to facilitate some dialogue about the issues.  Mainly, I'm seeing
> that the combo boxes that drop down after I type in client names don't
> actually read me the options, and some buttons are not labeled.  A
> part of the site which handles secure communications, or SComs, isn't
> accessible because there are drop down menues for options like delete,
> forward, reply, reply all, etc, and they just aren't read at all by
> Jaws or NVDA.  My co-workers have said that they see headings, but
> Jaws and NVDA can't find them so I'm guessing it is just sloppy
> accessibility work where the font looks like a heading to sighted
> people, but the heading hasn't actually been coded into the page.
> These are some of the problems, but I've found others as well.
>
> I'm wondering if anyone else uses therap and has some suggestions
> other than what my facility therap rep and I are doing to resolve
> these issues.
>
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-- 
Kaiti Shelton