[HumanSer] Fwd: Regarding Contacting Simple Practice Developers

Fri Mar 5 03:36:22 UTC 2021

Good evening. Yes I experienced poor customer service with them as well. Took a while to get them to get back and then when I address specific accessibility issues the responses, when they finally came, we’re very generic. I was unable to make any progress and despite suggestions and attempts, I was not able to connect with anyone that understood accessibility. That’s why I went elsewhere :-) as one of our former presidents stated, partial accessibility is not beeiing accessible. 

James Alan Boehm  M.Ed, LPC-MHSP (Temp)

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Blindness is a mere characteristic not defining my abilities; the only disabilities in life are poor expectations and negative attitudes.

> On Mar 4, 2021, at 9:16 PM, Michael Abell via HumanSer <humanser at nfbnet.org> wrote:
> 
> Hello,
>    We will talk soon!
> 
> Warmly,
> 
> Rev. Michael “Big Dog” Abell
> MS, LPC
> 
> Helping individuals to find their eyes in the dark.
> 
> Visionaries Counseling Services
> 700 E Jefferson St. Suite 245
> Phoenix, Arizona  85034
> (480) 369-0805
> 
> 
> Notice of Confidentiality: This e-mail, and any attachments, is intended only for use by the addressee(s) and may contain privileged or confidential information. Any distribution, reading, copying or use of this communication and any attachments by anyone other than the addressee, is strictly prohibited and may be unlawful. If you have received this e-mail in error, please immediately notify me by e-mail (
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> -----Original Message-----
> From: HumanSer <humanser-bounces at nfbnet.org> On Behalf Of Beth Gustin, LPC via HumanSer
> Sent: Thursday, March 4, 2021 7:22 PM
> To: Human Services Division Mailing List <humanser at nfbnet.org>
> Cc: Beth Gustin, LPC <bethglpc at gmail.com>; Ashley Townsend <ashleytownsend421 at gmail.com>
> Subject: Re: [HumanSer] Fwd: Regarding Contacting Simple Practice Developers
> 
> Hello,
> 
> Overall, I love simple practice, but their customer support is challenging. There is no phone number, all you can do is contact them through the need help section which takes you to a contact form. I do find that very frustrating. If others have another suggestion or some thing I am missing, I am all ears.
> 
> Thanks,
> 
> Beth
> 
> Sent from my iPhone
> 
>> On Mar 1, 2021, at 3:59 PM, Ashley Townsend via HumanSer <humanser at nfbnet.org> wrote:
>> 
>> ---------- Forwarded message ---------
>> From: Ashley Townsend <ashleytownsend421 at gmail.com>
>> Date: Thu, Feb 25, 2021 at 3:04 PM
>> Subject: Regarding Contacting Simple Practice Developers
>> To: <david.andrews at nfbnet.org>, Merry Schoch,LCSW 
>> <merryschoch at verizon.net>
>> 
>> 
>> Hello,
>> 
>> My name is Ashley Townsend and I am a board-certified music therapist 
>> and licensed clinical social worker. I have LCA, and have gradually 
>> been losing my vision since I was a young kid. At this point, I 
>> essentially only have light perception.
>> 
>> I recently moved to Denver from central Florida. I am in contact with 
>> vocational rehab services here and have a wonderful blind tech support 
>> person who I work with weekly to expand my skills and problem solve 
>> issues around work related technology.
>> 
>> I currently have started work with two different practices as an LCSW. 
>> Both utilize Simple Practice as a platform for documentation, 
>> scheduling, and telehealth.
>> 
>> There is the website simplepractice.com and the mobile app version. So 
>> far, it is overall better than the nightmarish electronic medical 
>> records systems I have dealt with in the past in terms of 
>> accessibility. However, there are certain functions that I need to be 
>> able to perform regularly that I am not able to do on the laptop or 
>> the mobile app. The calendar is especially problematic. I have also 
>> heard sighted colleagues echo the same sentiment.
>> 
>> I have reached out to the developers of Simple Practice now and not 
>> received any response. I have heard through other platforms for the 
>> blind and visually impaired in social service that the developers of 
>> Simple Practice are pretty responsive. What I would really love is to 
>> be able to talk to someone on the phone. But I can't seem to find an option to do that.
>> 
>> Any feedback or assistance that you could provide in this matter would 
>> be greatly appreciated. I could really use some support in reaching 
>> them and emphasizing that changing the calendar feature to be more 
>> accessible would benefit blind and sighted clinicians alike.
>> 
>> Thank you so much! I look forward to hearing from you!
>> 
>> Ashley Townsend, MT-BC, LCSW
>> 386.871.4016
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