[nabs-l] Problem with library databases

[Antonio Guimaraes]

Thanks Jewel,

Good to know what is going on before I sped months with my school trying to 
figure this out on my own.

This is great information to know.

Antonio


----- Original Message ----- 
From: "Jewel" <herekittykat2 at gmail.com>
To: "National Association of Blind Students mailing list" 
<nabs-l at nfbnet.org>
Sent: Saturday, December 01, 2012 11:01 AM
Subject: Re: [nabs-l] Problem with library databases


> Dear Antonio,
> I've got some good news and some bad news...the good news is that the
> EBSCO tech support people know about the problem and are working on
> it. The bad news is that it will take a lot of time and in the
> meantime, EBSCO library databases are inaccessible to JAWS users. This
> is due to an update they installed over the Thanksgiving holiday. I,
> too, was having trouble with my school's library database access. I
> could put in search results, but the window would be blank after that.
> This is *not* a JAWS issue, but due to an update that they made that
> they didn't check with accessible technology before implementing. It
> also is not going to make a difference what internet browser you use.
> I've tried Internet Explorer, Mozilla Firefox, and Google Chrome. None
> work.
>
> Until they fix the problem that makes it inaccessible to the blind, we
> will have to use readers for researching with EBSCO. This is extremely
> annoying, I know. I had to schedule a three-hour research time with a
> reader yesterday so I could get articles for a research paper I'm
> working on. Now, if those articles don't work, I'll have to wait and
> schedule another time after the weekend rather than just going into it
> on my own. You should talk to your school's disability services office
> and see if someone can work with you as a reader for research. If not,
> you'll need to find someone willing to take time out at this rough
> end-of-semester time to help you, which I doubt will be easy.
>
> This seems to be a trend in technology, to update to an inaccessible
> version and after getting complaints, they work on retrofitting the
> update to allow for accessible technology. It's extremely frustrating,
> and I plain and simple hate it.
>
> Anyway, there's my take on it. It's not just you, Antonio, but all
> EBSCO library databases (such as NC Live, which is what I use).
>
> Sorry to be the bearer of bad news,
> Jewel
>
> On 12/1/12, Antonio M. Guimaraes Jr. <freethaught at gmail.com> wrote:
>> Hello,
>> Has anyone had any recent issues with the EBSCO electronic databases?
>>
>> I am accessing library databases from my school network, and the page
>> appears to be blank once I click on a link that says "federated 
>> databases."
>>
>> I'm using Firefox and cannot determine which version of it.
>> I am using jaws 12.
>> Something has gotten updated here. Either the browser or the screen 
>> reader.
>> Any experiences would be appreciated.
>> Antonio
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