[nabs-l] Apple's customer service wasRE: iphone issue

[Chris Nusbaum]

Hi LaVonya,

No, I got a good person, as you did. I guess these other people happened to
get reps who didn't know VoiceOver. But I'll give Apple credit here; they've
really devoted a lot of attension to putting accessibility into their
products and teaching their tech support people how to work with the
accessibility features and with people who have disabilities.

Chris

-----Original Message-----
From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On Behalf
Of Lavonya Gardner
Sent: Monday, October 01, 2012 8:06 PM
To: National Association of Blind Students mailing list
Subject: Re: [nabs-l] iphone issue

really? I had them set up speech for me. maybe you just got the wrong
people. They even knew how to deal with my autism, witch is even more rare
then blindnes. I would call a few times, or even I would be willing to help
u. email me off list. i use tty and got alot done that. I would help u

Sent from my iPad

On Oct 1, 2012, at 19:55, "Chris Nusbaum" <dotkid.nusbaum at gmail.com> wrote:

> Hi LaVonya and everyone,
> 
> We don't have an Apple store here in Carroll county, but I have called 
> Apple, and my customer service experience was a very positive one. I 
> was very happy to learn that the tech support guy who was helping me 
> actually knew how to work with VoiceOver, and didn't freak out on me 
> when I told him I was blind and consequently use VoiceOver to work my 
> iPod Touch! I've heard stories of Apple care experiences from blind 
> people in which they have called general tech support and the rep 
> didn't know how to work VoiceOver, forcing them to have to be transferred
to the accessibility department.
> However, I personally have never had this experience, and have always 
> been very happy with Apple tech support.
> 
> Chris
> 
> -----Original Message-----
> From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On 
> Behalf Of Lavonya Gardner
> Sent: Monday, October 01, 2012 6:13 PM
> To: National Association of Blind Students mailing list
> Subject: Re: [nabs-l] iphone issue
> 
> I have an ipad,  and when I need help, i call apple. Sometimes i go to 
> the apple store, do any of you have an apple store neer you? They give 
> very good custmor servus. that might be an option. good luck Lavonnya
> 
> Sent from my iPad
> 
> On Oct 1, 2012, at 17:57, Jewel <herekittykat2 at gmail.com> wrote:
> 
>> I have experienced something similar.  Beheadings are jumbled up but 
>> the
> contacts are not. I wish I had a solution but I have the same problem.
> Anyone know what's going on?
>> 
>> Sent from my iPhone
>> 
>> On Oct 1, 2012, at 4:16 PM, Sophie Trist <sweetpeareader at gmail.com>
wrote:
>> 
>>> Dear List:
>>> 
>>> Last week, I updated my iPhone 4S to IOS 6. Ever since then, I have
> noticed something strange about my contacts. When I scroll through 
> them, they're all jumbled up. For instance, it will show "Capital A," 
> but then have the contacts that should be listed under B. Does anyone 
> have an idea if this problem can be fixed? I appreciate any help y'all can
give me.
>>> Best,
>>> Sophie
>>> 
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