[nabs-l] Apple's customer service wasRE: iphone issue

Tue Oct 2 01:17:52 UTC 2012

  i have to get my brother to help in most stores. but at apple not only did the rep no how to get my attention, as i spin around most of the time, that is when i am not jumping up and down, or rubbing things on my cheeks, but they let me use their laptop to communicate with them. that is how i got them to turn on voice over and i told them about the n f b. and they understood, and fixed my ipad to voiceover and larg text. i can only see large print, but i do better with a combo of large print, pictures, and speech. 

Sent from my iPad

On Oct 1, 2012, at 20:46, "Chris Nusbaum" <dotkid.nusbaum at gmail.com> wrote:

> Hi LaVonya,
> 
> No, I got a good person, as you did. I guess these other people happened to
> get reps who didn't know VoiceOver. But I'll give Apple credit here; they've
> really devoted a lot of attension to putting accessibility into their
> products and teaching their tech support people how to work with the
> accessibility features and with people who have disabilities.
> 
> Chris
> 
> -----Original Message-----
> From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On Behalf
> Of Lavonya Gardner
> Sent: Monday, October 01, 2012 8:06 PM
> To: National Association of Blind Students mailing list
> Subject: Re: [nabs-l] iphone issue
> 
> really? I had them set up speech for me. maybe you just got the wrong
> people. They even knew how to deal with my autism, witch is even more rare
> then blindnes. I would call a few times, or even I would be willing to help
> u. email me off list. i use tty and got alot done that. I would help u
> 
> Sent from my iPad
> 
> On Oct 1, 2012, at 19:55, "Chris Nusbaum" <dotkid.nusbaum at gmail.com> wrote:
> 
>> Hi LaVonya and everyone,
>> 
>> We don't have an Apple store here in Carroll county, but I have called 
>> Apple, and my customer service experience was a very positive one. I 
>> was very happy to learn that the tech support guy who was helping me 
>> actually knew how to work with VoiceOver, and didn't freak out on me 
>> when I told him I was blind and consequently use VoiceOver to work my 
>> iPod Touch! I've heard stories of Apple care experiences from blind 
>> people in which they have called general tech support and the rep 
>> didn't know how to work VoiceOver, forcing them to have to be transferred
> to the accessibility department.
>> However, I personally have never had this experience, and have always 
>> been very happy with Apple tech support.
>> 
>> Chris
>> 
>> -----Original Message-----
>> From: nabs-l-bounces at nfbnet.org [mailto:nabs-l-bounces at nfbnet.org] On 
>> Behalf Of Lavonya Gardner
>> Sent: Monday, October 01, 2012 6:13 PM
>> To: National Association of Blind Students mailing list
>> Subject: Re: [nabs-l] iphone issue
>> 
>> I have an ipad,  and when I need help, i call apple. Sometimes i go to 
>> the apple store, do any of you have an apple store neer you? They give 
>> very good custmor servus. that might be an option. good luck Lavonnya
>> 
>> Sent from my iPad
>> 
>> On Oct 1, 2012, at 17:57, Jewel <herekittykat2 at gmail.com> wrote:
>> 
>>> I have experienced something similar.  Beheadings are jumbled up but 
>>> the
>> contacts are not. I wish I had a solution but I have the same problem.
>> Anyone know what's going on?
>>> 
>>> Sent from my iPhone
>>> 
>>> On Oct 1, 2012, at 4:16 PM, Sophie Trist <sweetpeareader at gmail.com>
> wrote:
>>> 
>>>> Dear List:
>>>> 
>>>> Last week, I updated my iPhone 4S to IOS 6. Ever since then, I have
>> noticed something strange about my contacts. When I scroll through 
>> them, they're all jumbled up. For instance, it will show "Capital A," 
>> but then have the contacts that should be listed under B. Does anyone 
>> have an idea if this problem can be fixed? I appreciate any help y'all can
> give me.
>>>> Best,
>>>> Sophie
>>>> 
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