[nabs-l] BrailleNote Touch display problem

[Jameyanne Fuller]

I had this problem with my braillenote touch when I first got it. It didn't
go away, and I ultimately had to send it back for repairs because of a
motherboard problem. If the dots don't go down, I recommend calling tech
support for assistance.
Jameyanne

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Jen via NABS-L
Sent: Sunday, May 14, 2017 8:25 PM
To: 'National Association of Blind Students mailing list'
<nabs-l at nfbnet.org>
Cc: Jen <spiderweb1 at sbcglobal.net>
Subject: Re: [nabs-l] BrailleNote Touch display problem

Hi Lucy,

I never had a BrailleNote Touch but did have a BrailleNote BT. My
BrailleNote BT acted the same way when it ran out of battery life. The
braille dots being this way after you plug the unit in is by design. If you
turn the machine on after the battery is at 100 percent, the braille display
will come back.

I hope this helps.

Jen

spiderweb1 at sbcglobal.net

-----Original Message-----
From: NABS-L [mailto:nabs-l-bounces at nfbnet.org] On Behalf Of Lucy Sirianni
via NABS-L
Sent: Sunday, May 14, 2017 7:54 PM
To: nabs-l at nfbnet.org
Cc: Lucy Sirianni <lucysirianni at gmail.com>
Subject: [nabs-l] BrailleNote Touch display problem

Hi all,

I'm a new BrailleNote Touch user (still much more familiar with 
the Apex), and I'm hoping someone here can help me with a problem 
I'm currently having with my Braille display.  I was using the 
unit earlier today with no problem, but then it ran out of 
battery power, and when I restarted it after plugging it in, the 
Braille dots not in use were all slightly raised (not quite as 
much as when the BrailleNote is turned off, but almost).  Is 
there something I can do to fix this?

Thanks!

Lucy

Lucy Sirianni
Doctoral Candidate and Graduate Student Instructor, Department of 
English, University of California, Berkeley
Vice President of Inclusive Excellence and Social Action, Lydia 
Maria Child Society

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