[nagdu] Cab drivers in DC pass blind people with guide dogs

Robert Stigile rstigile at sbcglobal.net
Tue Sep 7 14:10:33 UTC 2010


Hello Marion and All,
There has been a lot of discussion on this list, about taxi cab 
drivers in DC.
This last Washington Seminar, I had my first experience of a 
driver, in a long time, that thought you needed to pay a fee for 
having the dog in the cab.
He even went as far as trying to tell me, that the sign on the 
back window, told you how much extra it will be for the dog.
I finally gave up trying to explain to him, that there should not 
be a extra charge, and said, well, if you are so inclined to 
charge an extra fee, then I guess I will have to take it out of 
your tip.
He backed off at that point, and when we got out of the vehicle, 
I had someone read him the sign, of which it said, there is no 
extra charge for service animals.
Here in my area, specifically the San Fernando Valley, a suburb 
of Los Angeles, we really do not have issues, because I have 
filed several complaints with the Department of Transportation, 
as well as our Division, CAGDU, has worked very hard, around the 
state, to inform the agencies that oversee the taxi cab 
companies, that it is our right to travel with a service animal, 
and because of the work we have done, a lot of the issues have 
disappeared.
Once in a while, there will be a driver who thinks, he can get a 
way with not picking you up, but the dispatchers can tell when 
the driver is doing that, and they will suspend them, I have 
actually heard them over the radio or while on the phone, telling 
a driver they will need to bring their cab in, due to their 
behavior towards a blind person.
So, it may be tedious for a while, but you have to file 
complaints.
I hope this helps,


Robert Stigile
E-mail: rstigile at sbcglobal.net
Skype: robertstigile1


 ----- Original Message -----
From: "Marion Gwizdala" <blind411 at verizon.net
To: "NAGDU Mailing List,	the National Association of Guide Dog 
Users"<nagdu at nfbnet.org
Date sent: Tue, 07 Sep 2010 08:23:02 -0400
Subject: Re: [nagdu] Cab drivers in DC pass blind people with 
guide dogs

Will,
    There is no obligation, as I have stated, to inform the 
company of the
presence of a guide dog.  Again, if you are refused access 
because of your
guide dog, I strongly suggest you file complaints as widely as 
possible.
this means with the agency that regulates the cab company, your 
state's
human rights department, law enforcement, and the DOJ.  If you 
ever need any
assistance, please do not hesitate to call upon me!

fraternally yours,
Marion Gwizdala, President
National Association of Guide Dog Users
National Federation of the Blind
813-626-2789
Blind411 at Verizon.net
HTTP://NAGDU.ORG



----- Original Message -----
From: "William ODonnell" <william.odonnell1 at yahoo.com
To: "the National Association of Guide Dog UsersNAGDU Mailing 
List"
<nagdu at nfbnet.org
Sent: Monday, September 06, 2010 7:21 PM
Subject: Re: [nagdu] Cab drivers in DC pass blind people with 
guide dogs


Many times, I have been told that they will not take people since 
the
oporator did not inform the driver that there was a dog, etc.  
The

--- On Mon, 9/6/10, Marion Gwizdala <blind411 at verizon.net> wrote:

 From: Marion Gwizdala <blind411 at verizon.net
 Subject: Re: [nagdu] Cab drivers in DC pass blind people with 
guide dogs
 To: "NAGDU Mailing List, the National Association of Guide Dog 
Users"
 <nagdu at nfbnet.org
 Date: Monday, September 6, 2010, 2:11 PM
 Will,
 I'm not sure what you mean by needing to
 "go on explaining and waiting for the approval of the
 supervisor"! If you mean that you are advising them that you
 will be accompanied by a guide dog, the way to resolve this
 is to not tell them.  You are under no obligation to do so
 under the law; likewise, they are obliged under the law to
 transport you.  The presence of your guide dog is irrelevant,
 so don't tell them!
 What I did here in Tampa is to call about
 ten minutes aftter my first call to check on whether or not
 the call had ben dispatched.  Generally, they would tell me
 what cab number was dispatched to pick me up.  If the cabbie
 refused to carry me, I would advise him that I am blind and
 my dog is a service animal.  If the driver continued in the
 refusal, I would let him drive away so that there was a
 clear refusal.  In Florida, violation of the law is a second
 degree misdemeanor and, as per resolution 2010-25, it is now
 the policy of the NFB to work for the same penalties in all
 states.  File a complaint against the cabbie and against the
 company.  The company may claim that they have no control
 over their drivers if the drivers are independent
 contractors; however, the law does not see it this way and,
 when the owners of the cab companies find themselves paying
 their high-priced attorneys to defend them against charges
 of discrimination, they will start making some changes!

 Fraternally yours,
 Marion Gwizdala



 ----- Original Message ----- From: "William ODonnell"
 <william.odonnell1 at yahoo.com
 To: "the National Association of Guide Dog UsersNAGDU
 Mailing List" <nagdu at nfbnet.org
 Sent: Monday, September 06, 2010 9:47 AM
 Subject: Re: [nagdu] Cab drivers in DC pass blind people
 with guide dogs


 The same thing goes on here in NYC.  If you need a
 cab, you can get a yellow cab in Manhattan; however, outside
 the city, it is a hit or miss issue with the car
 companies.  First, you need to call for the cab and go
 on explaining and waiting for approval of the supervisors,
 dispatchers, and drivers.  If you are trying to get a
 cab on the street, well, good luck.  The yellow cabs I
 mention above are the ones from the medallion Taxi and
 limousine commission (TLC).  They will usually pick you
 up; however, then you need to go on with the explanations
 that the dog is a service dog and will not harm anyone
 because very often you here the fear from the driver that
 the dog may harm them.
 --- On Sun, 9/5/10, Dan Weiner <dcwein at dcwein.cnc.net
 wrote:

 From: Dan Weiner <dcwein at dcwein.cnc.net
 Subject: Re: [nagdu] Cab drivers in DC pass blind
 people with guide dogs
 To: "'NAGDU Mailing List, the National Association of
 Guide Dog Users'" <nagdu at nfbnet.org
 Date: Sunday, September 5, 2010, 7:42 AM
 Granted, Sherri, the wording is
 regrettable, but the fact is we're not
 going to win on some of these points and in the case
 of the
 article we'd be
 missing the forest for the trees pointing that out,,
 or however that goes.
 At lease when I lived in Maryland I can tell you that
 access was a problem
 when it came to cabs.
 And, those friends of mine who lived in DC would
 confirm
 the estimate of
 half the drivers passing by or not taking you.

 This is the height of absurdity and even shameful,
 that
 we've had eighty
 years of guide dog training here in the USA and it's
 still
 that way.
 And like it or not, nine times out of ten in my neck
 of the
 woods in
 Maryland it was people from the mid East, Africa and
 Asia,
 emigrants in
 other words, who did the worst offending in this
 regard.
 This is the first
 time in my life, sorry to say, that I started feeling
 a
 real hostility to
 emigrants, who, in my way of thinking, were dishing
 out to
 people from here
 worse treatment then they were getting.  They had jobs
 and
 could find them
 quickly again, no skin off their nose to treat a
 blind
 person like dirt.
 And, guys, don't start with me the old chorus of how
 they're afraid of dogs,
 etc.  I couldn't care less, it isn't a dog popularity
 contest we're in here.
 The reasons are immaterial to me, how to reverse this
 trend
 is what I'm
 interested in.


 Sad but true it was a lot of folks from other lands
 who did
 this.
 .
 Not that there weren't any good old native American
 born, white and black
 guys, who had their chance to step up to the plate and
 be
 butt holes because
 there were.
 So, you were lucky if you got drivers who knew you, or
 I'd
 take numbers of
 cabbies I liked and give them some business on the
 side,
 but frankly, the
 fact that we have to do that means there's something
 seriously wrong.
 I mention that because some blind friends there said
 rather superciliously,
 "well, what I do is make sure I get the drivers who
 don't
 mind dogs".  I'm
 beating my head against a wall, here, guys, but the
 cabbies
 are supposed to
 take us, ain't up to us to get a little black book of
 people who decide it's
 convenient to follow the law.
 Now, here in Florida, I've only taken a few cabs
 recently
 as I'm trying to
 save money, so what can you tell me about access here,
 or
 Marian in Tampa,
 etc?

 There would be only two reasons that at some point I
 decide
 not to choose a
 guide dog as my main means of mobility:
 1.  It's hard on me to see them get old and so on,
 very hard.
 2.  This access situation.
 When I call a cab, I should not have to have my heart
 in my
 mouth wondering
 whether they're going to see me and drive away.  One
 of the drivers who
 liked me told me that several of them who didn't like
 dogs
 would just not
 come if they knew it was a dog user and say they came
 and I
 wasn't there, or
 other little tricks.
 In Prince George's County, Maryland, the company had
 some
 GPs system whereby
 they could tell which driver was nearest to whatever
 location I was calling
 from and he would be assigned.  Now, that would mean I
 could very often and
 would get a person for whatever reason, decided to
 drive
 away or in some
 other way treat me like the scum of the Earth because
 I
 dare to want to be
 independent and use a guide dog.

 Of course they're computers, the cab company's may not
 be
 the most accurate,
 I called once from my cell phone when at Dunkin''
 Doughnuts
 and every time I
 called from my cell they'd say "Oh, we'll send
 someone to the Dunkin'
 Doughnuts, and I had to make sure they got it before
 they
 hung up.
 One day I got really frustrated and said, I don't care
 who
 you send but make
 it someone who understands English and make sure
 they're
 not an idiot."
 I swear, one of the cab drivers thought this was
 funny
 because whatever
 dispatcher had put that under my phone number on the
 computer, so it would
 come up as "has a guide dog, wants someone who
 understands
 English, doesn't
 want an idiot.".
 Still, all of those qualifications didn't help
 sometimes--smile

 Rant over


 Dan W.




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