[nagdu] Consumer Satisfaction Survey

Thu Apr 12 15:10:22 UTC 2012

True. I told her about this and she also spoke with several GDB people
about it explicitly. She told me that she doesn't mind the waiting one
year to officially own the dog if it means that she can go to a school
that can work with her better, and treat her better than Southeastern.
She specifically discussed her situation with Southeastern with the
GDB staff, and told them about her needs for a dog, and because they
are willing to work with her and because she knows several handlers
from GDB she feels comfortable with it. Of course, if she changed her
mind it's ok too, but I think the biggest issue for her is just being
able to have a successful partnership and a school that will support
her.
Laurel and Stockard

On 4/12/12, Pickrell, Rebecca M (TASC) <REBECCA.PICKRELL at tasc.com> wrote:
> You may want to explicitly remind her of the policy. I trust she can make
> her own decisions, it just sounds like a bad option given her experience.
> Remember, she had the same warm and fuzzy feelings about Southeastern and
> now she is devistated by the actions she believes them to have taken.
>
> A surefire way to prevent this is to only look at schools that give
> ownership right away.
>
>
> -----Original Message-----
> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
> Of Laurel
> Sent: Thursday, April 12, 2012 10:58 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Subject: Re: [nagdu] Consumer Satisfaction Survey
>
> Yes she does, but GDB allows people to apply for ownership (for free)
> after they have been a team for 1 year. I own Stockard. /grins/ I
> think they do this just to make absolutely sure that if something goes
> wrong in the first feew months, they can do a dog swap or retrain. And
> that the person's not stuck with the dog if it doesn't work out.
> Usually, like 95% of the time, it's never an issue because the match
> is great! After a year of working with Stockard, I applied for
> ownership, the whole process took me all of 5 minutes, and she's my
> girl officially.
> I don't think Jenny, my friend, has a problem with that at all.
> Laurel and Stockard
>
> On 4/12/12, Pickrell, Rebecca M (TASC) <REBECCA.PICKRELL at tasc.com> wrote:
>>         It's interesting that she chose GDB as they do not grant ownership
>> upon graduation.
>>
>> Does she know this?
>> GDB is a fine school. It just seems that given her experience, and the way
>> it has upset her, she'd go to a school that granted ownership upon
>> graduation.
>>
>> -----Original Message-----
>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On Behalf
>> Of Laurel
>> Sent: Wednesday, April 11, 2012 11:44 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>
>> Thank you so much. She isn't having problems with this particular
>> issue anymore because she does own the dog. She just needs to find a
>> place to "place" him. She called me earlier this evening and has
>> decided to move foward with GDB. A GDB person called her back and
>> spoke with her and so she's going to move foward with that, which is
>> good. Her biggest problem now is finding a home for Brooks, and
>> dealing with the grief, anger and pain and spiteful comments from
>> others, as I've said before. I'll pass this on to her, and she wants
>> me to tell you that she really appreciates the support, and because
>> she's moving foward and planning to get a guide again, she plans to
>> join the list either tomorrow or Friday.
>> Laurel and Stockard
>>
>> On 4/11/12, Marion Gwizdala <blind411 at verizon.net> wrote:
>>> Here is the Guide Dog Consumers' Bill of Rights attached.
>>>
>>> Fraternally yours,
>>> Marion
>>>
>>>
>>> ----- Original Message -----
>>> From: "Larry D. Keeler" <lkeeler at comcast.net>
>>> To: "NAGDU Mailing List, the National Association of Guide Dog Users"
>>> <nagdu at nfbnet.org>
>>> Sent: Wednesday, April 11, 2012 4:33 PM
>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>
>>>
>>>> Where do you find the bill Marion?
>>>> ----- Original Message -----
>>>> From: "Marion Gwizdala" <blind411 at verizon.net>
>>>> To: "NAGDU Mailing List, the National Association of Guide Dog Users"
>>>> <nagdu at nfbnet.org>
>>>> Sent: Wednesday, April 11, 2012 3:32 PM
>>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>>
>>>>
>>>>> Rebecca,
>>>>>    the Guide Dog Consumers' Bill of Rights addresses this issue. In
>>>>> Section 4, entitled "Confidentiality", it states,
>>>>>
>>>>> a.       Individual consumers shall have the right to access any and
>>>>> all
>>>>> of the information gathered or collected about them by the guide dog
>>>>> training program and contained in their files.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Fraternally yours,
>>>>> Marion
>>>>>
>>>>>
>>>>> ----- Original Message -----
>>>>> From: "Pickrell, Rebecca M (TASC)" <REBECCA.PICKRELL at tasc.com>
>>>>> To: "'NAGDU Mailing List, the National Association of Guide Dog Users'"
>>>>> <nagdu at nfbnet.org>
>>>>> Sent: Wednesday, April 11, 2012 2:54 PM
>>>>> Subject: Re: [nagdu] Consumer Satisfaction Survey
>>>>>
>>>>>
>>>>>> Can the NAGDU bill of rights address schools that share information
>>>>>> without sharing it with the person it concerns?
>>>>>> That seems wrong on so many levels.
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>>>>> Behalf Of Marion Gwizdala
>>>>>> Sent: Wednesday, April 11, 2012 1:38 PM
>>>>>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>>>>>> Subject: [nagdu] Consumer Satisfaction Survey
>>>>>>
>>>>>> Dear All,
>>>>>>    There is another element to this issue. I know there are programs
>>>>>> that
>>>>>> would have no issue retaliating against a consumer by giving a
>>>>>> negative
>>>>>> evaluation should a person apply to another program. Some programs
>>>>>> keep
>>>>>> their records confidential even from the consumer, asserting the
>>>>>> information
>>>>>> is "privileged", belonging to the program, not the consumer. I believe
>>>>>> this
>>>>>> is quite problematic and that information about an individual should
>>>>>> be
>>>>>> accessible by the individual about whom the information concerns.
>>>>>>    One way NAGDU is hoping to provide information about consumers'
>>>>>> experiences with training programs is through our soon-to-be-released
>>>>>> Consumer Satisfaction Survey. This survey will allow consumers to
>>>>>> provide
>>>>>> anonymous, confidential evaluations about their training programs
>>>>>> without
>>>>>> fear of retaliation. The survey questionnaire has been finalized and
>>>>>> we
>>>>>> are
>>>>>> hoping it will be available online in the next month or so.
>>>>>>
>>>>>> Fraternally yours,
>>>>>> Marion Gwizdala, President
>>>>>> National Association of Guide Dog Users (NAGDU)
>>>>>> National Federation of the Blind
>>>>>> 813-626-2789
>>>>>> President at NAGDU.ORG
>>>>>> HTTP://WWW.NAGDU.ORG
>>>>>> ----- Original Message -----
>>>>>> From: "Marsha Drenth" <marsha.drenth at gmail.com>
>>>>>> To: "'NAGDU Mailing List, the National Association of Guide Dog
>>>>>> Users'"
>>>>>> <nagdu at nfbnet.org>
>>>>>> Sent: Wednesday, April 11, 2012 8:56 AM
>>>>>> Subject: Re: [nagdu] Tell the whole truth
>>>>>>
>>>>>>
>>>>>>> Tracy,
>>>>>>>
>>>>>>> I think a lot of us would like the same. The good and bad about a
>>>>>>> school
>>>>>>> to
>>>>>>> be aired out. The problem with this is that, not all people can give
>>>>>>> good
>>>>>>> and bad with out being defensive about it, thus being very emotional
>>>>>>> about
>>>>>>> it. There are those guide dog users who are very very loyal to their
>>>>>>> school,
>>>>>>> and will not admit that their school does any wrong.
>>>>>>>
>>>>>>> I am going to keep an eye on this thread, as much as I would like to
>>>>>>> say
>>>>>>> that we should talk about the bad and the good, I do not want this
>>>>>>> list
>>>>>>>
>>>>>>> to
>>>>>>> become a bashing school list. So if we are going to discuss the good
>>>>>>> and
>>>>>>> bad, people MUST be adults. I reserve the right to come in and stop
>>>>>>> this
>>>>>>> thread at any point.
>>>>>>>
>>>>>>> So discuss away...
>>>>>>> Marsha, Moderator
>>>>>>>
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: nagdu-bounces at nfbnet.org [mailto:nagdu-bounces at nfbnet.org] On
>>>>>>> Behalf
>>>>>>> Of Tracy Carcione
>>>>>>> Sent: Wednesday, April 11, 2012 8:32 AM
>>>>>>> To: nagdu at nfbnet.org
>>>>>>> Subject: [nagdu] Tell the whole truth
>>>>>>>
>>>>>>> Laurel, just as an example,  says she doesn't want to do school
>>>>>>> bashing,
>>>>>>> and I think many people feel this way, but, if people only give the
>>>>>>> positive parts of their experience with a school, and none of the
>>>>>>> negatives, it doesn't give a true picture.  If I were looking for a
>>>>>>> training program, I'd want to know about bad experiences, as well as
>>>>>>> good.
>>>>>>> For example, if more than a few people from school X end up returning
>>>>>>> the
>>>>>>> dog in less than 2 years, I'd want to know about that.  If several
>>>>>>> days
>>>>>>>
>>>>>>> of
>>>>>>> training were spent hanging around the mall, I'd want to know that,
>>>>>>> too.
>>>>>>> It was part of what I really liked about Gary's writing about his
>>>>>>> school
>>>>>>> experience--he wrote about the annoying stuff, as well as the good.
>>>>>>> I'm not interested in what happened to so-and-so 10 years ago.  I'm
>>>>>>> not
>>>>>>> much interested in hearsay, either.  "A friend of a friend...", nah.
>>>>>>> I understand the desire not to air dirty laundry in public; I really
>>>>>>> do.
>>>>>>> But, in its darkest aspect, that's how abuse goes on--no one wants to
>>>>>>> say
>>>>>>> anything about it. Not that I'm accusing any school of abusing
>>>>>>> students;
>>>>>>> it's just one end of a continuum.
>>>>>>> If someone has had a bad experience, I have no problem with them
>>>>>>> naming
>>>>>>> names.  I don't think that's bashing; it's just letting other know so
>>>>>>> they
>>>>>>> can make informed decisions.
>>>>>>> And, if someone has something negative to say about my beloved
>>>>>>> school,
>>>>>>> I
>>>>>>> promise to take a deep breath, not get defensive, and consider what
>>>>>>> they've said.
>>>>>>> JMHO.
>>>>>>> Tracy
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> _______________________________________________
>>>>>>> nagdu mailing list
>>>>>>> nagdu at nfbnet.org
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>>>>>>>
>>>>>>>
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>>>>>>
>>>>>> _______________________________________________
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>>>>>
>>>>>
>>>>> _______________________________________________
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>
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