[nagdu] airline placement of dogs and bulkhead related issues

Michael Hingson Mike at michaelhingson.com
Thu Dec 27 18:50:53 UTC 2012 

Actually, by law they are required to have copies of ALL manuals on each
plane.

-----Original Message-----
From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray
Sent: Thursday, December 27, 2012 10:09 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Subject: Re: [nagdu] airline placement of dogs and bulkhead related issues

When the one guy said it was their policy, I said, show me. He said it was
on their web site. Their policy is; that isn't in it.

CL

On Dec 27, 2012, at 11:37 AM, Michael Hingson wrote:

> Margo,
> 
> Cindy is right.  It's really not a loophole, but rather it's 
> uninformed flight crews.  They don't know their own policies.
> 
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Margo and 
> Arrow
> Sent: Thursday, December 27, 2012 09:15 AM
> To: nagdu at nfbnet.org
> Subject: Re: [nagdu] airline placement of dogs and bulkhead related 
> issues
> 
> Michael, I agree with what you're saying. I am just saying that the 
> Southwest policy itself has loopholes that crew members could try to 
> use and apparently they did with Cindy.
> 
> Margo and Arrow
> 
> ----- Original Message -----
> From: Michael Hingson <info at michaelhingson.com>
> To: "'Nagdu Mailing List, the National Association of Guide Dog Users'"
> nagdu at nfbnet.org
> Date: Thursday, December 27, 2012 11:16 am
> Subject: [nagdu] FW: airline placement of dogs and bulkhead related 
> issues
> 
>> 
>> 
>> Hi,
>> 
>> Concerning the issue of flight crews having wiggle room with the ACAA 
>> language, in reality, there still is no loophole.  Some airlines can 
>> try to insist that our dogs must be by the window to prevent 
>> emergency exits from rows.  If a guide dog is placed under the seat 
>> in front of us in a non-bulkhead row even this issue mostly goes away 
>> since then the blockage is no worse than people's feet being in the isle.
>> 
>> By the way, I believe the most important reason for not sitting in 
>> the bulkhead at ANY TIME is a safety one.  Dogs sitting in bulkhead 
>> rows can bounce around during turbulent conditions while dogs under 
>> the seat in front cannot.  In addition, it is easier to control a dog 
>> confined in this manner than one who has more room to move and panic 
>> in the bulkhead.  Even on small short-range aircraft there is room to 
>> put most dogs under the seat in front of us.  I always fly this way 
>> whether it be on Southwest, American, or any other airline.  Flight 
>> crews
> do not actually have a say in the matter.
>> 
>> 
>> Best,
>> 
>> 
>> Michael Hingson
>> 
>> -----Original Message-----
>> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Cindy Ray
>> Sent: Wednesday, December 26, 2012 07:05 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Subject: Re: [nagdu] Southwest Airlines: Customers with Disabilities
>> 
>> It does leave them a little loophole, but they really can't with a 
>> straight face say it is their policy that you are to sit in the 
>> bulkhead with your dog. It really isn't and cannot be. Their response 
>> to my complaint said that tye are aware of it. And their crew is 
>> going to say what they will no matter what their policy is because 
>> they, and may other folks, too, believe that we must do as we are 
>> told and will want
> to intimidate us.
>> 
>> CL
>> 
>> On Dec 26, 2012, at 8:34 PM, Margo and Arrow wrote:
>> 
>>> Well, that's great, but, this lea"es loopholes open for crew members 
>>> to
>> state the dog would obsthuct evacuation unless the dog is in the 
>> bulkhead or whatever designated seating they designate.
>>> 
>>> Southwest should have a clause stating that people are not required 
>>> to sit
>> with their assistance animals in the bulkhead but can choose their 
>> seating except for exit rows, I guess.
>>> 
>>> Margo and Arrow
>>> 
>>> ----- Original Message -----
>>> From: Steven Johnson <blinddog3 at charter.net>
>>> To: "NAGDU Mailing List, the National Association of Guide Dog Users" 
>>> nagdu at nfbnet.org
>>> Date: Wednesday, December 26, 2012 7:02 pm
>>> Subject: [nagdu] Southwest Airlines: Customers with Disabilities
>>> 
>>>> 
>>>> 
>>>> Cindy,
>>>> You may already have this information, but their on-line 
>>>> information
>> states:
>>>> 
>>>> Trained Assistance Animals
>>>> 
>>>> Southwest Airlines welcomes trained assistance animals on all of 
>>>> our flights. Except when too large to be safely accommodated, a 
>>>> trained assistance animal traveling with and providing assistance 
>>>> to a Customer with a disability will be accommodated in the 
>>>> aircraft cabin. In accordance with federal safety regulations, the 
>>>> animal must be positioned so as not to obstruct Customers'
>>>> expeditious evacuation in the unlikely event of an emergency.
>>>> 
>>>> 
>>>> http://www.southwest.com/html/customer-service/unique-travel-needs/
>>>> in
>>>> dex-pol
>>>> ._html
>>>> 
>>>> 
>>>> 
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>>>> er
>>>> izon.net
>>> 
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