[nagdu] Taxi Questions

Tue Jul 23 14:46:00 UTC 2013

Nicole, I do have Holly on file with our taxi company. We also have a shared 
rid program involving taxis here. When I call in, I do say I have a dog so 
that they can send a driver who doesn't mind. If they don't, which they have 
on a couple of occassions, I go anyway and tell the driver to take up whith 
there dispatch. She is on the record, most drivers know me and dispatch has 
plenty of information so that if a driver doesn't want the order, he doesn't 
have to bid on it! Also, it helps that I live about one hundred yards or so 
from the company! But, I think its illegal to refuse. I let my company know 
because I know half the drivers and some of the management and usually, they 
send drivers with no issues about dogs. Think I've only had 2. One was on a 
shared ride and the dispatch overbooked him so I had to wait for another. 
The other took me and complained all the way! I asked him if he saw the note 
about service animal in the order and he said that yes, he did. He didn't 
know it would be a dog! He thaught it might be a bird or snake or something! 
Well, I thaught that was silly so I just listened to him complain! No law 
against that!

----- Original Message ----- 
From: "Nicole Torcolini" <ntorcolini at wavecable.com>
To: "'NAGDU Mailing List,the National Association of Guide Dog Users'" 
<nagdu at nfbnet.org>
Sent: Tuesday, July 23, 2013 10:04 AM
Subject: Re: [nagdu] Taxi Questions

> Okay, so, just to clarify, the answer to my third question about sending
> another driver is that that is not legal?
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of National
> Association of Guide Dog Users
> Sent: Tuesday, July 23, 2013 5:55 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Subject: Re: [nagdu] Taxi Questions
>
> Dear All,
> Not to be contrary but in an effort to be accurate, there is nothing
> that prevents any entity from keeping a record that one has a service dog.
> What is not legal is to deny a benefit or offer an unequal or separate
> benefit because of the presence of the service dog. If this occurs, I 
> would
> encourage you get in touch with the National Association of Guide dog 
> Users
> (NAGDU) at 888-NAGDU 411 (888-624-3841) AND WE WILL HELP YOU file a
> complaint with every enforcement agency at your disposal, as each offer
> specific remedies and filing a complaint with one does not exclude filing
> with another. For instance, if such a thing were to occur in Tampa, 
> Florida
> where I live, I would file a complaint with either the Tampa Police
> Department or the Hillsborough County Sherrif's Office - depending on 
> where
> the incident occurred - since Florida provides criminal remedies for such
> violations, the county's Public Transportation Comission that licenses cab
> drivers and companies, the city or county civil rights office, the State 
> of
> Florida Attorney General's Office of Civil Rights, and the United States
> Department of Justice. I would also contact the media to let them know 
> about
> the incident as a way of educating the general public.
> I will share with you that such a thing will likely not occur in
> Hillsborough County because these things have already been done. Cab
> companies are aware of the penalties they would face because they have 
> faced
> them. As the result, they are doing a good job educating their drivers and
> taking swift action when vilations occur!
>
> Fraternally yours,
>
> Marion Gwizdala, President
> National Association of Guide Dog Users Inc.
> National Federation of the Blind
> (813) 626-2789 (Office)
> 888-NAGDU411 (Hotline
> President at nagdu.org
> www.nagdu.org
>
>
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Howard J. 
> Levine
> Sent: Tuesday, July 23, 2013 8:21 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Subject: Re: [nagdu] Taxi Questions
>
> no thay must take you and thay can't keep a record of the fact that you 
> have
> a guide dog. The ADA covers this and you can find a coppy of the law on
> internet. Do not let them get away with this crap.
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nicole 
> Torcolini
> Sent: Monday, July 22, 2013 8:59 PM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> Subject: Re: [nagdu] Taxi Questions
>
> Forgot one.
> 4. Is it legal for a taxi company to record that a specific passenger has 
> a
> service dog?
>
> -----Original Message-----
> From: nagdu [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Nicole 
> Torcolini
> Sent: Monday, July 22, 2013 5:54 PM
> To: 'NAGDU Mailing List,the National Association of Guide Dog Users'
> Subject: [nagdu] Taxi Questions
>
> I have a few questions about guide dogs in taxis.
> 1. Which law gives the rules on this?
> 2. Where can I find a copy of this law, and, if it is different for
> California, the version relevant to California?
> 3. Is it legal for a taxi driver to not take a passenger with a guide dog 
> if
> the driver notifies the taxi company and the company sends another taxi?
>
> Thanks,
> Nicole
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