[nagdu] Confronting Discrimination at McDonald's

Sun Jul 13 04:12:22 UTC 2014

The funny thing is that these places are corporate places. I go there often 
as well as other fast food joints and haven't had an issue. When I've had 
some issues it has usually been a family run place or a local one.
----- Original Message ----- 
From: "Barb breuer via nagdu" <nagdu at nfbnet.org>
To: "Cindy Ray" <cindyray at gmail.com>; "Name, Full" <nagdu at nfbnet.org>
Sent: Saturday, July 12, 2014 11:56 PM
Subject: Re: [nagdu] Confronting Discrimination at McDonald's


>
> Maybe I missed something, but the women didn't say she couldn't bring the 
> dog in, it was another co-worker. The manager asked the team member who 
> told him the dog couldn't come in and the team member pointed someone else 
> out. Yes they all needed to have a brush up on the law, but it was a 
> co-worker who said she couldn't bring in the dog.
> ----- Original Message -----
>
> From: "Name, Full" <nagdu at nfbnet.org>
> To: "Marion Gwizdala" <blind411 at verizon.net>, "Name, Full" 
> <nagdu at nfbnet.org>
> Sent: Saturday, July 12, 2014 9:52:08 PM
> Subject: Re: [nagdu] Confronting Discrimination at McDonald's
>
> Do you think that this woman was really the manager?
>
> Cindy
>
> On Jul 12, 2014, at 2:38 PM, Marion Gwizdala via nagdu <nagdu at nfbnet.org> 
> wrote:
>
>> Please feel free to disseminate and repost this message as widely as
>> appropriate.
>>
>>
>>
>> Dear All,
>>
>> Some of you were unable to access the video, so, thanks to a
>> fellow Federationist who posted it to his YouTube channel, here it is to
>> view!I have also included a brief narrative from merry that will offer a
>> little more background before the link.
>>
>>
>>
>> Fraternaly yours,
>>
>>
>>
>> Marion Gwizdala, President
>>
>> National Association of Guide Dog Users Inc.
>>
>> National Federation of the Blind
>>
>> (813) 626-2789
>>
>> (888) 624-3841 (Hotline)
>>
>> President at nagdu.org
>>
>> http://www.nagdu.org
>>
>>
>>
>> High expectations create unlimited potential for the blind!
>>
>>
>>
>>
>>
>> Before everyone views the video I will give a brief description of what
>> happened before the video was taken.
>>
>>
>>
>> Marion and I walked into our local McDonalds- we have been in this
>> restaurant hundreds of times. I have lived in this area off and on since
>> 1988 and have been a permanent resident since 1997. Marion and I bought 
>> our
>> house here in 2003. This area is great for pedestrians because it has 
>> some
>> stores and restaurants within walking distance - perfect for our 
>> lifestyle.
>>
>>
>> Continuing on...
>>
>> We stood together in the lobby waiting for an available cashier for a few
>> minutes. When we approached the counter a young man came from the back of
>> the restaurant and stated that the manager said no dogs allowed. We 
>> shared
>> these were service dogs and the cashier stated it as well. I then asked 
>> to
>> speak with his manager, he replied that his manager did not speak 
>> English.
>>
>> I was actually dumbfounded by this. We ordered our food and got our 
>> drinks
>> and sat down to eat.
>>
>>
>>
>> As we ate we discussed with each other that we needed to educate the 
>> manager
>> before we left and video this interaction. We were going to ask for a
>> translater. We video recorded an introduction before moving towards the
>> counter area. As we began to move toward the counter area the manager
>> approached us.
>>
>>
>>
>> Now some thoughts before we spoke to her. Yes our neighborhood has a 
>> great
>> deal of Hispanic speaking individuals, our local Latin American Grocery
>> store has the best and cheapest Cuban sandwiches. Back to topic: As we
>> discussed over our meal although there is a great deal of Hispanic 
>> speaking
>> individuals in our neighborhood there is a higher percentage of English
>> speaking people. It did not make sense to us that McDonalds would put a
>> manager in a restaurant that does not speak English well. The video will
>> show that the manager still claims she speaks little English. After the
>> recording, our cashier was in the lobby taking a break and I asked her if
>> the manager spoke English she stated she did. Unfortunately, as the video
>> will demonstrate, the manager took no responsibility for her employees
>> actions and basically threw them under the bus.
>>
>>
>>
>> We have worked in the past with this McDonalds to do local events and 
>> have
>> contacted a member of upper management (Director of Marketing) for the
>> Corporation. I am sure we will hear from him on Monday. He can view the
>> video as well.
>>
>>
>>
>> I was a restaurant manager in 1984 and if something liked this occurred 
>> in
>> my store, I would have been proactive! I would have been at my customer's
>> table while they were eating, took their receipt, reimbursed them their
>> money, gave them tickets for free meals on their next visit,and I would
>> have told them my employees were wrong in their behavior and I would 
>> train
>> them appropriately. This manager did none of these things and only 
>> appeared
>> to have her employees do her dirty work and then be deceitful in the area 
>> of
>> communicating with us. Apologies are not well received when they don't
>> appear genuine! Now for the video!
>>
>>
>>
>> http://youtu.be/kePK2vedOog
>>
>>
>>
>> Merry Schoch, Vice President
>>
>> Florida Association of Guide dog Users
>>
>>
>>
>> _______________________________________________
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>
>
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