[nagdu] BrailleNote Help!

[Alyssa]

Hi Rachel,
Have you tried holding the reset button down until the device responds? I'll see if I can think of any other suggestions.
Alyssa 

Sent from my iPhone

> On Nov 9, 2014, at 4:13 PM, Rachel Grider via nagdu <nagdu at nfbnet.org> wrote:
> 
> Hello, Friends:
> 
> This is not a relevant question to this group, but I am a bit desperate, so I'm writing it to every blind person I know. Please respond off-list if you have something to say about this.
> 
> Are any of you familiar with the BrailleNote Apex? I am in dire need of help. My BrailleNote won't reset properly. When I tried resetting it, it started out fine, but then it stayed at 33%. The only thing I can do is take out the battery, and when I do that, it still always stops at 33%. I'm going to call Humanware first thing tomorrow morning, but it is really, REALLY important that I have access to my BrailleNote tonight, so if anyone has any suggestions at all, even if it is just a whim, please let me know ASAP.
> 
> Thank you!
> 
> Rachel
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