[nagdu] {Disarmed} Your Travel Through Orlando Airport

[Marilyn tucci]

Jenine Stanley from GDF put me in touch with the right people. Thank you 
Jenine.
I had spent 7 days in Florida two weeks ago and this was the first time 
I had a problem at the Orlando airport which I have been through many 
times. In the almost 27 years of flying with guide dogs this is my third 
problem and second with TSA agents.
Since many of you will be going through this airport in a few weeks I 
hope your experience is good now going through security with your guide 
dogs.
Marilyn and Anna

 












      
 





 

From: Kretchik, William [mailto:William.Kretchik at tsa.dhs.gov]
 
Sent: Wednesday, June 17, 2015 11:24 AM
 

 
Subject: Your Travel Through Orlando Airport

 
Dear Ms. Tucci,
 
Ms. Buckland from TSA’s Disability Branch in the Office of Civil Rights 
and Liberties, Ombudsmen and Traveler Engagement has asked me to contact 
you.  You recently had a poor experience with your guide dog in the 
security checkpoint at the Orlando Airport.
 
Our procedures require the passenger and the dog to go through the metal 
detector.  They will be subject to a pat down inspection and an 
explosive trace detection test if one or the other alarms.
 
In your case, you had cleared the metal detector.  Your dog caused the 
alarm.
 
Our rules state that that the dog’s harness is not to be removed.  A 
combination of visual inspection and pat down of the dog should have 
been done.  This information can be found on our website: www.TSA.GOV 
<http://www.TSA.GOV> .
 
The page link is: 
http://www.tsa.gov/traveler-information/passengers-service-dogs 
<http://www.tsa.gov/traveler-information/passengers-service-dogs>
 
We were able to use the information you provided to review the CCTV 
video of the incident.  All four officers who were involved in your 
screening were identified.  We are forwarding the names of the officers, 
your message, and the CCTV video references to our management.  They 
will deal with the officers appropriately.
 
We will also use your incident for a refresher for all of our officers 
who may have to screen service animals.  There is a major Coalition for 
the Blind convention coming up early next month here in Orlando.  This 
will also be a good opportunity for the work force to be reminded of the 
proper procedures.
 
It appears that your screening process turned out to more complicated 
than it had to be.  I understand why it was frustrating for you.  We 
apologize for your experience.
 
Sincerely,
 
 
William Kretchik
Program Assistant
TSA Orlando (MCO) Customer Support Representative
407-563-4074
 

























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