[NAGDU] [GDUI-Chat] Report a serious incident with a driver

[Jenine Stanley]

Although the ADA does provide a reasonable accommodation clause, the person claiming the need for such has to state it prior to an incident, not at the time of one. 

This means a Uber driver would need to have on file a medical statement that due to allergies he/she cannot transport animals. This is the same argument used by taxi drivers and I do believe, though I can’t cite it, that there is case law on this point. 

That being said, filing an ADA complaint with DOJ is prudent, even if it gets no results as it does add to statistics and can be used in other suits and complaints. 

So a driver pulling up and claiming allergies but having nothing on file with Uber to support this claim doesn’t wash. 
> On Feb 19, 2016, at 11:12 AM, David via NAGDU <nagdu at nfbnet.org> wrote:
> 
> Nope, they're stone-walling. Sure it would be easy to provide the driver's last name, but I think that they likely believe there is too much to lose, as it could be a chink their we're-just-a-software-company armor.  Just think of the number of denial of service complaints, personal injury claims, regulatory challenges, and employment issues they think they can avoid.  /they have a carefully constructed opaque complaint and contact process that clearly puts the visually impaired and disabled customer as great disadvantage for enforcement.
> 
> Your ADA complaint advice is well if only for statistical purpose. Unfortunately, unlike Florida law, the ADA provides a loophole for 'reasonable accommodation', that they would argue as this driver claimed an allergy and they picked me up with another driver. Florida law is much more direct in that it provides for criminal liability for denial of service and does not include the reasonable accommodation loophole.  The problem here is trying to get local prosecutors to accept a complaint for prosecution.
> 
> David and Claire Rose in Clearwater, FL
> 
> On 2/19/2016 10:43 AM, Charles Crawford wrote:
>> I suspect that they will give you the driver’s last name 
> 
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