[NAGDU] updating airport relief areas

[David]

Bryan, Claire Rose and I have had 10 flights since we left guide dog 
school in July.  Eight of them have been through Atlanta.  It is 
difficult to book flights with enough time to get to the relieving area 
outside of security down at the other end of the terminal and back 
through security to the next plane.  Claire Rose simply would not use 
the foul artificial grass there we snuck across a road onto some grass.  
TSA officers are not well trained in Atlanta, so you need to plan on 
even having a longer period of time between flights.

On the other hand, the Delta disability desk for booking is wonderful 
and they have accommodated us very well in seats that have plenty of 
extra room without charging for either the Comfort Plus locations or the 
telephone booking fees.  They've even kept seats open next to us when it 
is possible.  On one trip they reassigned a booked passenger when there 
weren't enough Comfort Plus seats. Delta crews have been great, as well, 
I wasn't even aware that they had relocated someone who was in the seat 
next to me who had apparently complained about sharing the row with us 
until I was chatting with an attendant after we landed.  It was clear 
from my conversations that with so many ESAs to cope with, flight 
attendants are delighted to be able to deal with people who have trained 
service dogs.

GDF scheduled a TSA Personal Services Officer to meet us for a flight 
from LaGuardia and she was absolutely fabulous.

Being able to go down to the tarmac or to a grassy area in Atlanta would 
be wonderful.  What airline were you on?

David and Claire Rose in Clearwater, FL

On 1/13/2016 3:19 PM, Bryan Gearry via NAGDU wrote:
> Atlanta was sure interesting as a gal met me at the gate, we walked 
> down the crew stairs on the jet way and I tried to get my Guide to 
> relieve under the aircraft but he was more interested in the ground 
> crew servicing the airplane ( he was looking very fondly at the tires 
> however)!
> That's when the gal put us in a mini van and we went out to the taxi way.
>
> When I booked the tickets, I made sure they noted that I had a Guide 
> Dog and needed assistance. There was no problem after that.