[NAGDU] Accountability for comments was: Emotional Support Dog attack on delta.

[Cindy Ray]

Let us not debate here which airline is the worst offender with regard to
the treatment of people and their service dogs. The issue is not that. The
issue here is what the treatment is by such airlines. All of them have at
one time or another wronged handlers and their dogs. Instead, let us discuss
how we might envision additional work on the problem. I am sure most of you
know that we have had airline issues since the airplane was invented almost.
Well, this could be an exaggeration. We will not discuss here if Delta is
worse or if American or Southwest or whatever. Why? Because a man was bitten
by a support animal on a Delta flight; it could have happened on any flight
on any airline. Also, as I said, this problem or others has come up time and
time again. So let's just stick to the issue at hand. How are ESAs affecting
the use of other service animals? Maybe we have had an experience on an
airline? If so, what was that experience? What should the National
Association of Guide Dog Users do about it? What should we in the National
Federation of the Blind do about it in order to make it more possible to
live the lives we want without barriers.

Cindy Lou Ray, Moderator
cindyray at gmail.com


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of David via NAGDU
Sent: Wednesday, June 14, 2017 11:14 AM
To: Joe Orozco via NAGDU <nagdu at nfbnet.org>
Cc: David <david at bakerinet.com>
Subject: [NAGDU] Accountability for comments was: Emotional Support Dog
attack on delta.

Well, Joe, as a colleague of mine used to say before disagreeing with me, I
don't necessarily disagree with you, but ...

As members of a guide dog handlers' group, we count on each other to inform
us about the world out there, particularly as it affects us and our pups.
I, too, would be very surprised, given the millions of passengers served and
their thousands of employees, that any airline could not be called out for
instances of egregious negative staff behavior toward handlers.  On the
other hand, the statement: "Delta is already one of the worst offenders for
access issues related to service dog use" is so far away from my experience
with Delta that it caught my attention.  After doing some initial research
of my own on the internet, I was not able to find any "Delta offenses for
access issues".  Frankly, this surprised me.  I'm not saying that they
aren't there, or that members of NAGDU or my other listservs haven't
experienced bad treatment on Delta.  It is just in stark contrast to them
being "one of the worst offenders".

I enjoy Heather's posts, the time she puts into them, and their analytical
rigor, but her explanation that she has "had minor incidents on Delta*"
*doesn't help inform me about the world out there.  Heather has no
obligation to do so, and I should have written a private note back to her,
rather than putting her in a defensive position in front of others.  I
apologize for doing so. I'm sorry Heather.

On the other hand, Joe, I believe what we say to each other about the world
out there does matter.  When what we are saying strongly conflicts with
someone's experience, then I think we do owe each other support for our own
opinions, examples of our experience, or source of our knowledge.

*David and Claire Rose in Clearwater, FL*

*david at bakerinet.com

*
On 6/14/2017 9:07 AM, Joe Orozco via NAGDU wrote:
> I don't know that it really matters whether or not Heather can produce
specific reports pertaining to Delta.



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