[NAGDU] airline troubles

[Dan Weiner]

Well why I don't agree with boycotting an airline is not the reason you  
are stating, Raul, but  rather specifically, they don't give a tinker's 
damn about blind passengers boycotting--smile.

I remember once when I was a new guide dog user, 1994, and a silly 
restaurant gave me a hard time about bringing  my dog with me, yes you 
all know about that type of thing, ...I  I was flustered and said 
something like "well I'll just not come and spend my money in your 
restaurant" and the employee said "That's fine with us, we don't want 
dogs in here". So basically it's always better to complain and try to 
get redress or make whatever business abide by laws or policies that 
they must uphold.   Bad , ignorant, mean-spirited, or just rude people 
would be quite happy for us to just go away.

I do agree, though, Raul, that people don't talk enough about any type 
of good service. I tell waiters or staff or whatever if I like the 
service and I say that good service is hard to come by so we should 
reward it. Sad, but true--smile.


Take care,


Dan


On 3/16/2017 4:34 PM, Raul A. Gallegos via NAGDU wrote:
> Hi all. After the recent barrage of messages concerning the lady who 
> was kicked off the American plane, I got to thinking that we all tend 
> to start going on about how we won't fly this or use that, effectively 
> boycotting a company. I do the same myself, so am not pointing the 
> finger at anyone specific. I've heard comments from some who said they 
> won't use American, others who said they won't use Delta. One thing I 
> learned in a marketing class a few years back is that when we have 
> something bad happen to us, we will tell an average of 11 people. If 
> something good happens, we will only tell an average of 3 people. Now 
> with social media being what it is, those numbers are probably not as 
> accurate. However, I still think it's human nature to want to tell the 
> bad and how wronged we were and then we forget to tell the good and 
> how wonderful something was.
>
> That being said, I've had both good and bad experiences on Southwest, 
> American, United, and Delta. Some have been because of my blindness 
> while most have been due to lazy or untrained employees. Also, as 
> someone else pointed out, we don't have all the facts regarding Sue's 
> forced departure from the American flight. I would be interested to 
> know what all happened there. it's true that right or not, if any 
> passenger gets too loud, volatile, or seems threatening in any way, 
> that could be the cause of the kicking off. Airlines don't mess around 
> with stuff like that.
>
> Just some food for thought.
>
> -- 
> Raul A. Gallegos
> Assistive Technology Trainer - RGA Tech Solutions
> Voice and Text: 832.554.7285
> Office: 832.639.4477
> Personal Email: raul at raulgallegos.com
> Work Email: training at rgats.com
> Twitter: @rga7285 and @RGATrainer
>
> “Any teacher that can be replaced with a computer, deserves to be.” - 
> David Thornburg
>
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