[NAGDU] Please! I need instructional Help Reporting An Uber Drier

[Marianne Denning]

Since he gave his phone number I contacted him that way and he has worked
it out thanks to Cindy.



On Wed, May 10, 2017 at 2:37 PM, David via NAGDU <nagdu at nfbnet.org> wrote:

>
> David and Claire Rose in Clearwater, FL
>
> On 5/10/2017 12:01 PM, Buddy Brannan via NAGDU wrote:
>
>> Umm. Kinda hard to reply to you when you don't give your email address
>> anywhere in your email.
>>
>> Be that as it may, I haven't filed a report from the web. However, you
>> did it correctly on the app.
>>
>> There are two edit fields on the app. In the first one, give the driver's
>> name and approximate time of the trip. On the second, put in your report.
>>
>> Here's the problem. The app doesn't give you very much space, nor does it
>> tell you how many characters you have or how many you're over. The reason
>> the submit button was dimmed was because you typed too much. Make your
>> report very brief, and then elaborate when they email you back.
>>
>> --
>> Buddy Brannan, KB5ELV - Erie, PA
>> Phone: 814-860-3194
>> Mobile: 814-431-0962
>> Email: buddy at brannan.name
>>
>>
>>
>>
>> On May 10, 2017, at 11:45 AM, Chaim B. Segal via NAGDU <nagdu at nfbnet.org>
>>> wrote:
>>>
>>> Hi All:
>>>
>>> To begin with, please direct all responses back to me and not to the
>>> lists, because I am currently nomail and expect to be for quite a while.
>>>
>>> In a nutshell, I called for an Uber to transport me from my doctor's
>>> office to work at approximately 10:26 Local time this morning. I still have
>>> a record of the attempted trip on my phone. The driver, whose name was not
>>> familiar, canceled the trip after my phone said he was arriving. I tried to
>>> call him and first he did not answer and it seems next he turned off his
>>> phone. The app told me to call for another driver, which I did.
>>> Unfortunately, I arrived at work later than planned on account of this, and
>>> really should be doing my job now. However, I thought I should nip this one
>>> in the bud and report it immediately. I just visited help.uber.com, and
>>> am having a hard time figuring out how to maneuver around there. I see a
>>> link for "Dayton", then one for "Riders", and one for "Drivers. There is a
>>> question of "How we can help?" and an edit box of some sort. I typed in my
>>> query, and I saw some choices with a "cancel" button below, but not a "Next
>>> or "submit" button. I am using Internet Explorer as my browser. It seems
>>> that Firefox does not work on my fairly new work computer.
>>>
>>> While the second driver in question was driving me here, I brought up my
>>> past trips and tried to report what happened through the APP. I dictated a
>>> report, and tried to submit it, but the submit button says "dimmed." I
>>> wonder if it is because Ty, the first driver in question who canceled did
>>> so.
>>>
>>> Where do I go from here?
>>>
>>> I'm about to start my job duties. I welcome any direct E-mail and phone
>>> calls. My cell phone number is:
>>> 937 231-6119. I wish to hear from someone ASAP.
>>>
>>> Thanks!
>>>
>>> Happy Spring everybody!
>>>
>>> Chaim
>>>
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>>
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>
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-- 
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053