[NAGDU] Today was an adventure

[Melissa Allman]

Good morning. If this is happening, I strongly encourage you to complete the survey at nfb.org/rideshare if you have not already done so. My understanding is that NFB's legal team needs to know about these "warnings" because they are monitoring Uber and Lyft's compliance with the settlement agreement and there are concerns about drivers being reinstated with these warnings after having knowingly denied a ride to someone with a service animal. It takes a few minutes but without data they won't know. I wonder if the rate of denials is higher in some regions than others and if there is any data to support that if so.
Melissa R. Allman, Esq.
Senior Specialist, Advocacy and Government Relations
The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724,     Fax:  973-525-1081 mallman at SeeingEye.org  

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Marianne Denning via NAGDU
Sent: Friday, August 24, 2018 9:41 AM
To: NAGDU Mailing List, the National Association of Guide Dog Users
Cc: Marianne Denning
Subject: Re: [NAGDU] Today was an adventure

I hope you talk to them again. Lately, in Ohio, they have been giving one warning and reinstating the driver. I am very concerned about this because we have no way to know how many warnings the driver receives. I was denied in July because the driver said he had a "pristine car." I told him I planned to report him and I did but I was contacted by Uber and they gave him a warning and reinstated him.

On Thu, Aug 23, 2018 at 9:22 PM, Jordan Gallacher via NAGDU < nagdu at nfbnet.org> wrote:

> I am in the process of relocating to PA, and today was long and went 
> rather well both on the planes and on the bus.  At this point is when 
> the fun began.  I then needed to get to West Middlesex from 
> Youngstown.  No problem since I had planned on using Uber.  That was 
> until the driver who showed up tried rather unsuccessfully to claim he 
> was allergic to dogs.  I am quite happy how Uber delt with that so 
> promptly, I mean within minutes, of reporting being denied a ride 
> because of Belto.  They removed him that quick.  I ended up using Lyft, and had no problems.
>
> Jordan
>
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--
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053
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