[NAGDU] Fwd: Delta

Fri Jan 19 19:26:56 UTC 2018

Also, Delta's whole premise for creating more regulations is because
they have animals taken on flights that are very misbehaved or
aggressive. OK, that may be a valid point. However, nothing they are
requiring actually reliably addresses behavior. In addition, I feel
like they are then just using it as an excuse to implement the
requirement of vaccination records just because. I mean, if I show up
to the airport with vaccination records and a document stating that my
dog is a service animal... well Delta runs into exactly the same
problem if he is aggressive or misbehaved. I noticed that on their
website, animals other than dogs or cats are evaluated on a case by
case basis, so why not pay attention to the behavior of dogs as well
on a case by case basis. I don't see how their new rules can be
enforced under the ACAA though.

Danielle and Thai

On 1/19/18, Julie Johnson via NAGDU <nagdu at nfbnet.org> wrote:
> Passle, that's not what the web site is saying.
>
> Also where are they getting that it's a legal requirement anywhere for a
> distemper vaccine?  Rabies vaccinations are the law in so far as I know all
> the states, but distemper is not required anywhere.
>
> Julie
> On The Go with Guide-and-Service-Dogs.com
> http://www.guide-and-service-dogs.com
> also find my products in the Blind Mice Mega Mall
> <https://www.blindmicemegamall.com/bmm/shop/Directory_Departments?storeid=1916046>
> -----Original Message-----
> From: Passle Helminski via NAGDU
> Sent: Friday, January 19, 2018 12:53 PM
> To: nagdu Mailing List
> Cc: Passle Helminski
> Subject: Re: [NAGDU] Fwd: Delta
>
> No. I just got off of the phone with Delta supervisors, 4 of them, and they
> all said the day you fly hand them a copy of your rabies certificate and
> distemper.  They will scan them and give them back to you.  I fly Delta
> monthly.
>
> Passle
>> On Jan 19, 2018, at 1:43 PM, Tracy Carcione via NAGDU <nagdu at nfbnet.org>
>> wrote:
>>
>> Does this mean that I am supposed to travel to the airport to show Delta
>> my dog's Rabies tag and vaccination records 2 days before we travel?  This
>>
>> is a significant cost, as the airport is not close by.  Why should I
>> suffer because someone else is a jerk?
>> Tracy
>>
>>
>> -----Original Message-----
>> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Jenine Stanley
>> via NAGDU
>> Sent: Friday, January 19, 2018 1:05 PM
>> To: NAGDU Mailing List, the National Association of Guide Dog Users
>> Cc: Jenine Stanley
>> Subject: [NAGDU] Fwd: Delta
>>
>>
>>
>>> Begin forwarded message:
>>>
>>> From: Jenine Stanley <Jenine at guidedog.org>
>>> Subject: Delta
>>> Date: January 19, 2018 at 1:03:29 PM EST
>>> To: "jeninems at icloud.com" <jeninems at icloud.com>
>>>
>>>
>>>
>>> From: Delta News Hub <media at delta.com <mailto:media at delta.com>>
>>> Date: January 19, 2018 at 8:06:12 AM EST
>>> To: <will.kinzel at delta.com <mailto:will.kinzel at delta.com>>
>>> Subject: [EXTERNAL]Delta introduces enhanced requirements for
>>> customers traveling with service or support animals effective March 1
>>> Reply-To: Delta News Hub <media at delta.com <mailto:media at delta.com>>
>>>
>>> The latest update from Delta News Hub.
>>> View this email in your browser
>>> <http://mailchi.mp/delta/d7d9wunvdw?e=59093ab52e>
>>>
>>> <https://delta.us11.list-manage.com/track/click?u=d37c3b7b351cd7461db4
>>> 4ec3b&id=8ddbfb900e&e=59093ab52e>
>>>
>>>
>>> <https://delta.us11.list-manage.com/track/click?u=d37c3b7b351cd7461db4
>>> 4ec3b&id=dd3e9f6d27&e=59093ab52e>
>>>
>>>
>>>
>>> Delta introduces enhanced requirements for customers traveling with
>>> service or support animals effective March 1
>>> <https://delta.us11.list-manage.com/track/click?u=d37c3b7b351cd7461db4
>>> 4ec3b&id=54f9925058&e=59093ab52e> Delta Air Lines is taking steps to
>>> further protect its customers, employees and service and support animals
>>> by implementing advance documentation requirements for those animals.
>>> This comes as a result of a lack of regulation that has led to serious
>>> safety risks involving untrained animals in flight. The new requirements
>>> support Delta’s top priority of ensuring safety for its customers,
>>> employees and trained service and support animals, while supporting the
>>> rights of customers with legitimate needs, such as disabled veterans, to
>>> travel with trained animals.
>>>
>>> Delta carries approximately 700 service or support animals daily — nearly
>>>
>>> 250,000 annually. Putting this into perspective, Delta carries more than
>>> 180 million passengers annually. Customers have attempted to fly with
>>> comfort turkeys, gliding possums known as sugar gliders, snakes, spiders
>>> and more. Ignoring the true intent of existing rules governing the
>>> transport of service and support animals can be a disservice to customers
>>>
>>> who have real and documented needs. Delta has seen an 84 percent increase
>>>
>>> in reported animal incidents since 2016, including urination/defecation,
>>> biting and even a widely reportedattack by a 70-pound dog
>>> <https://delta.us11.list-manage.com/track/click?u=d37c3b7b351cd7461db44ec3b&id=5e2cd9cc99&e=59093ab52e>.
>>>
>>> In 2017, Delta employees reported increased acts of aggression (barking,
>>> growling, lunging and biting) from service and support animals, behavior
>>> not typically seen in these animals when properly trained and working.
>>>
>>> New Procedures & Updated Requirements
>>> In compliance with the Air Carrier Access Act, Delta provides in-cabin
>>> travel for service and support animals without charge. The guidelines,
>>> effective March 1, require that all customers traveling with a service or
>>>
>>> support animal show proof of health or vaccinations 48 hours in advance.
>>> In addition to the current requirement of a letter prepared and signed by
>>>
>>> a doctor or licensed mental health professional, those with psychiatric
>>> service animals and emotional support animals will also need to provide a
>>>
>>> signed document confirming that their animal can behave to prevent
>>> untrained, sometimes aggressive household pets from traveling without a
>>> kennel in the cabin. These measures are intended to help ensure that
>>> those customers traveling with a trained service or support animal will
>>> no longer be at risk of untrained pets attacking their working animal, as
>>>
>>> has previously been reported
>>> <https://delta.us11.list-manage.com/track/click?u=d37c3b7b351cd7461db44ec3b&id=15d2abcdde&e=59093ab52e>.
>>>
>>> “The rise in serious incidents involving animals in flight leads us to
>>> believe that the lack of regulation in both health and training screening
>>>
>>> for these animals is creating unsafe conditions across U.S. air travel,”
>>> said John Laughter, Delta’s Senior Vice President — Corporate Safety,
>>> Security and Compliance. “As a leader in safety, we worked with our
>>> Advisory Board on Disability to find a solution that supports those
>>> customers with a legitimate need for these animals, while prioritizing a
>>> safe and consistent travel experience.”
>>>
>>> In developing the updated requirements, Delta solicited the feedback and
>>> input of its 15-member Advisory Board on Disability
>>> <https://delta.us11.list-manage.com/track/click?u=d37c3b7b351cd7461db44ec3b&id=04b9b029c3&e=59093ab52e>,
>>>
>>> a group of disability advocates established more than a decade ago and
>>> composed of diverse Delta frequent flyers with a range of disabilities.
>>>
>>> Air Carrier Access Act
>>> As the Title 14 Code of Federal Aviation Regulations § 382.117 dictates,
>>> “you must permit the service animal to accompany the passenger with a
>>> disability at any seat in which the passenger sits, unless the animal
>>> obstructs an aisle or other area that must remain unobstructed to
>>> facilitate an emergency evacuation.” However, untrained animals that have
>>>
>>> been misidentified as service and support animals are regularly reported
>>> to occupy seats, stretch across the aisles and move throughout the cabin
>>> during flight, often without restriction. That same regulation also
>>> requires that airlines determine whether any factors preclude travel in
>>> the cabin by a service animal. Such factors include: “whether the animal
>>> would pose a direct threat to the health or safety of others” and
>>> “whether it would cause a significant disruption of cabin service."
>>>
>>> “We are committed to consistently improving our policies, prioritizing
>>> the safety of all Delta customers and employees,” said Laughter. “We have
>>>
>>> received extensive customer feedback through calls, emails and social
>>> posts — many from among those within the disability community — urging
>>> Delta to take action. This new policy is our first step in better
>>> protecting those who fly with Delta with a more thoughtful screening
>>> process.”
>>>
>>> What Customers with Service and Support Animals Need To Know
>>>
>>> Any customer traveling with a service or support animal on/after March 1
>>> will need to meet the new requirements as outlined below:
>>>
>>> Traveling with a trained service animal
>>>
>>> Customers traveling with a trained service animal will be required to
>>> submit a signed Veterinary Health Form and/or an immunization record
>>> (current within one year of the travel date) for their animal to Delta’s
>>> Service Animal Support Desk via Delta.com <http://delta.com/> at least 48
>>>
>>> hours in advance of travel.
>>> Traveling with an emotional support animal or psychiatric service
>>> animal
>>>
>>> Customers traveling with an emotional support animal or psychiatric
>>> service animal will be required to submit a signed Veterinary Health Form
>>>
>>> and/or an immunization record (current within one year of the travel
>>> date), an Emotional Support/Psychiatric Service Animal Request form which
>>>
>>> requires a letter prepared and signed by a doctor or licensed mental
>>> health professional, and a signed Confirmation of Animal Training form to
>>>
>>> Delta’s Service Animal Support Desk via Delta.com <http://delta.com/> at
>>> least 48 hours in advance of travel.
>>> Delta is creating a Service Animal Support Desk for customers traveling
>>> with service and support animals to improve their travel experience and
>>> ensure they receive excellent customer service. This desk will verify
>>> that the above documentation is received and confirm the customer’s
>>> reservation to travel with the animal, prior to arrival at the airport.
>>> If a form is not completed, a representative will communicate with the
>>> customer via e-mail to request the missing or incomplete items.
>>>
>>> Delta does not accept exotic or unusual service or support animals.
>>> Additional information on types of accepted animals and other
>>> questions related to traveling with service and support animals is
>>> available here.
>>> <https://delta.us11.list-manage.com/track/click?u=d37c3b7b351cd7461db4
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>>> Jenine Stanley
>>> Consumer Relations Coordinator
>>> Guide Dog Foundation for the Blind, Inc ®  and America's VetDogs®,
>>> The Veteran's K-9 Corps Inc ® Providing "Second Sight" ® since 1946
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