[NAGDU] Problem with Turo car rental
Sandra Johnson
SLJohnson25 at comcast.net
Sat Sep 15 18:23:49 UTC 2018
Hello:
When renting a car it is your responsibility to return the car in clean
condition. Therefore, if your dogs left a lot of hair in the car then get
it cleaned up before returning it. When friends and I rented cars we always
put blankets on the back seat and floor to catch any dog hair. A small car
vac is a good cleanup tool. These rules are just the same if people left
cookie crumbs all over the car. The rental company cannot rent that car
again until it has been cleaned. It is much cheaper for you to clean it
yourself than to pay their cleaning charges.
Subject: [NAGDU] Problem with Turo car rental
Turo is one of those car rental services that allows individuals to rent
their cars. We took a trip and our 2 service animals were in the car. When
we returned the car there was dog hair. Everything else about the car was
good. The person we rented from wanted to charge us $150.00 to clean the
dog hair from the car. My husband argued with them and we were not charged.
The car owner gave us a bad review on Turo and said they would change the
review if we paid $150.00.
We have rented cars from major car companies over the years and this has
never been a problem. Does anyone know if this is legal? Who should I
contact about possible recourse in this situation?
--
Marianne Denning, TVI, MA
Teacher of students who are blind or visually impaired
(513) 607-6053
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