[NAGDU] Uber problem

[Melissa Allman]

I believe I was recently told just to report that in the most recent trip but making it clear your issue is not with that most recent driver who picked you up but the driver who canceled before and did not pick you up. Supposedly Uber can see things that we can't see in the app. If I could remember where I got this information that would be a help but of course I can't. the annoying thing is that Uber doesn't have a number you can call and explain this to somebody. If others have better information though I'd love to hear it.

Melissa R. Allman
Senior Specialist, Advocacy and Government Relations
The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724,     Fax:  973-525-1081 mallman at SeeingEye.org  


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy Carcione via NAGDU
Sent: Tuesday, June 18, 2019 3:32 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
Cc: Tracy Carcione
Subject: Re: [NAGDU] Uber problem

Another driver just came.  I didn't have to do anything.
Tracy


-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Melissa Allman via NAGDU
Sent: Tuesday, June 18, 2019 3:28 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'; 'New Jersey Technology Division List'
Cc: Melissa Allman; 'Tracy Carcione'
Subject: Re: [NAGDU] Uber problem

Did another driver just come or did he cancel and you had to re-request?

Melissa R. Allman
Senior Specialist, Advocacy and Government Relations The Seeing Eye, Inc.
P.O. Box 375, Morristown, NJ 07963-0375 (mail)
10 Washington Valley Road, Morristown, NJ 07960-3412 (deliveries)
973-539-4425 ext. 1724,     Fax:  973-525-1081 mallman at SeeingEye.org  

-----Original Message-----
From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Tracy Carcione via NAGDU
Sent: Tuesday, June 18, 2019 2:40 PM
To: 'NAGDU Mailing List, the National Association of Guide Dog Users'; 'New Jersey Technology Division List'
Cc: Tracy Carcione
Subject: [NAGDU] Uber problem

I was refused by an Uber today because of my dog, but I don't see the trip on my trip list at all.  How can I report it?  This guy was just blatant.
"No dog, no dog!"

Tracy

 

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