[NAGDU] difficulty with completing form for traveling with my guide dog

Wed Feb 24 16:13:56 UTC 2021

Good morning all, After contacting American Airlines, I got a response back
stating that the vendor assured the company that the form is accessible on
the web site. I advised that I could not complete it properly, even
with sighted assistance. I then received another email with a link to the
accessible DOT form. I completed it and submitted the form with no
difficulty. I now have my service animal ID from American which means I
don't have to complete forms each time I travel. The airlines may not ask
us for the forms, but I would rather have the documentation just in case.

On Wed, Feb 24, 2021 at 9:33 AM Melissa Allman via NAGDU <nagdu at nfbnet.org>
wrote:

> Hi Mike. I really enjoyed reading about your adventures so far with flying
> and the forms. I've heard a couple people say they weren't asked for them.
> I agree with you that you should just be able to upload the accessible
> version of the form from the DOT's web site instead of following the link
> to the inaccessible one provided by a specific airline. At least one
> airline representative has stated this recently including at the ACB
> legislative seminar. Also, DOT has stated in the regs and in a recent
> webinar that assistance should be provided to fill out the form at the gate
> as a reasonable accommodation unless it constitutes an undue burden, which
> it could if you get there, say 10 minutes before your flight and it could
> be delayed.
>
> The webinar is at ada-audio.org
>
> It's the web site of the Great Lakes ADA Center. You can sign up to listen
> to their archived webinars from that site but there is no direct link to
> the webinar so I can't paste that in here.
>
> Melissa
>
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Michael
> Forzano via NAGDU
> Sent: Tuesday, February 23, 2021 5:09 PM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Cc: Michael Forzano
> Subject: Re: [NAGDU] difficulty with completing form for traveling with my
> guide dog
>
> That was my impression as well, so not clear on what the issue is,
> shouldn't it be accessible so long as the airline is using the latest
> version of the DOT form?
>
> For what it's worth, I've taken 4 flights now since the regulations were
> implemented and decided to see what might happen if I didn't fill out the
> form. 3 of the flights were on Delta, out of those I was asked once about
> the form and advised that it would need to be filled out in the future
> though I was not asked to fill it out at the gate. The other flight was on
> American and I was not asked about the form.
>
> This may be because the regulations are so  new and agents are letting it
> slide, or because they don't intend to be so strict about the form with
> guide dogs are they are so recognizable. Too soon to say.
>
> I'm also unclear on how we are expected to fill out the form at the gate
> in the event of a last minute flight or other issues submitting it in
> advance?
> Is accepting assistance from the gate agent considered a reasonable
> accommodation?
>
> Mike
>
> On Mon, Feb 22, 2021 at 12:11 PM Cindy Ray via NAGDU <nagdu at nfbnet.org>
> wrote:
>
> > I thought the airlines were supposed to use the D.O.T. form.
> > Cindy
> >
> >
> > > On Feb 22, 2021, at 7:59 AM, Tracy Carcione via NAGDU
> > > <nagdu at nfbnet.org>
> > wrote:
> > >
> > > Hi Mike.
> > > Like Susan, I had the impression that, if an airline's form wasn't
> > > accessible, I could use the DOT form instead.  Is that not actually
> > > the case?
> > > Tracy
> > >
> > >
> > > -----Original Message-----
> > > From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Susan
> > > Jones
> > via
> > > NAGDU
> > > Sent: Sunday, February 21, 2021 2:39 PM
> > > To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> > > Cc: sblanjones11 at sbcglobal.net
> > > Subject: Re: [NAGDU] difficulty with completing form for traveling
> > > with
> > my
> > > guide dog
> > >
> > > During the town hall, I believe Raul indicated that the D O T form
> > > was completely accessible, and you can fill that out, save copies
> > > and take
> > them
> > > with you.
> > > But I would *definitely* put American on the spot, since they
> > > rejected
> > their
> > > own form, which you went to a lot of trouble to complete.
> > >
> > > Susan
> > >
> > > sblanjones11 at sbcglobal.net
> > >
> > >
> > > -----Original Message-----
> > > From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth
> > > Campbell
> > via
> > > NAGDU
> > > Sent: Sunday, February 21, 2021 2:03 PM
> > > To: NAGDU Mailing List, the National Association of Guide Dog Users
> > > <nagdu at nfbnet.org>
> > > Cc: Elizabeth Campbell <batescampbell at gmail.com>
> > > Subject: [NAGDU] difficulty with completing form for traveling with
> > > my
> > guide
> > > dog
> > >
> > > Hello everyone,
> > > I am flying to Colorado a week from Monday on American Airlines, and
> > > I've tried twice to complete the form that American is now requiring
> > > in order
> > to
> > > travel with my guide dog. The airline rejected the forms each time I
> > > submitted them although I worked with Aira agents to make sure the
> > paperwork
> > > was completed properly.
> > > When I was filling out the documentation, I used the latest versions
> > > of JAWS, Windows 10 and Adobe DC. I completed most of the form
> > > without assistance, but needed to get help from Aira on filling in
> > > the rabies vaccination dates and with adding my signature.
> > > I got emails from American stating I needed to resubmit the form
> > > with the boxes checked, the vaccination dates and my signature. The
> > > Aira agents
> > told
> > > me that there is a calendar drop down which isn't accessible with
> > > JAWS. I was able to read the calendar using NVDA, but I couldn't
> > > fill in the
> > dates.
> > > I also needed help from Aira to add my signature.
> > > During our town hall, I remember someone stating that she filled out
> > > the form for flying on American.
> > > I can't figure out what I am doing incorrectly since I've gotten
> > > confirmation when working with Aira agents that all of the necessary
> > > information is complete.
> > > Thanks in advance for help and suggestions.
> > > I sent an email to the American disability desk, but havent' heard
> > > back
> > yet.
> > >
> > > Best,
> > >
> > > Liz
> > >
> > >
> > >
> > > --
> > > Elizabeth Campbell
> > > _______________________________________________
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> > .
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-- 
Elizabeth Campbell