[NAGDU] difficulty with completing form for traveling with my guide dog

Sat Feb 27 15:14:30 UTC 2021

Yes, Mike. You are correct. When I get a minute, I am going to look at the
American Airlines web site again to see if an accessible form is now
available.

On Wed, Feb 24, 2021 at 10:49 AM Mike Hingson via NAGDU <nagdu at nfbnet.org>
wrote:

> They sent her a pdf, not a link. That is part of the problem.
>
> -----Original Message-----
> From: NAGDU On Behalf Of Tracy Carcione via NAGDU
> Sent: Wednesday, February 24, 2021 8:31 AM
> To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> <nagdu at nfbnet.org>
> Cc: Tracy Carcione <carcione at access.net>
> Subject: Re: [NAGDU] difficulty with completing form for traveling with my
> guide dog
>
> Hi Liz.
> So the form that's on American's website is not accessible, but, if you
> persist in pestering them, they will give you a link to one that is?  Or am
> I not understanding?
> Tracy
>
>
> -----Original Message-----
> From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Elizabeth
> Campbell via NAGDU
> Sent: Wednesday, February 24, 2021 11:14 AM
> To: NAGDU Mailing List, the National Association of Guide Dog Users
> Cc: Elizabeth Campbell
> Subject: Re: [NAGDU] difficulty with completing form for traveling with my
> guide dog
>
> Good morning all, After contacting American Airlines, I got a response back
> stating that the vendor assured the company that the form is accessible on
> the web site. I advised that I could not complete it properly, even with
> sighted assistance. I then received another email with a link to the
> accessible DOT form. I completed it and submitted the form with no
> difficulty. I now have my service animal ID from American which means I
> don't have to complete forms each time I travel. The airlines may not ask
> us
> for the forms, but I would rather have the documentation just in case.
>
> On Wed, Feb 24, 2021 at 9:33 AM Melissa Allman via NAGDU <nagdu at nfbnet.org
> >
> wrote:
>
> > Hi Mike. I really enjoyed reading about your adventures so far with
> > flying and the forms. I've heard a couple people say they weren't asked
> for them.
> > I agree with you that you should just be able to upload the accessible
> > version of the form from the DOT's web site instead of following the
> > link to the inaccessible one provided by a specific airline. At least
> > one airline representative has stated this recently including at the
> > ACB legislative seminar. Also, DOT has stated in the regs and in a
> > recent webinar that assistance should be provided to fill out the form
> > at the
> gate
> > as a reasonable accommodation unless it constitutes an undue burden,
> > which it could if you get there, say 10 minutes before your flight and
> > it could be delayed.
> >
> > The webinar is at ada-audio.org
> >
> > It's the web site of the Great Lakes ADA Center. You can sign up to
> > listen to their archived webinars from that site but there is no
> > direct link to the webinar so I can't paste that in here.
> >
> > Melissa
> >
> > -----Original Message-----
> > From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Michael
> > Forzano via NAGDU
> > Sent: Tuesday, February 23, 2021 5:09 PM
> > To: NAGDU Mailing List, the National Association of Guide Dog Users
> > Cc: Michael Forzano
> > Subject: Re: [NAGDU] difficulty with completing form for traveling
> > with my guide dog
> >
> > That was my impression as well, so not clear on what the issue is,
> > shouldn't it be accessible so long as the airline is using the latest
> > version of the DOT form?
> >
> > For what it's worth, I've taken 4 flights now since the regulations
> > were implemented and decided to see what might happen if I didn't fill
> > out the form. 3 of the flights were on Delta, out of those I was asked
> > once about the form and advised that it would need to be filled out in
> > the future though I was not asked to fill it out at the gate. The
> > other flight was on American and I was not asked about the form.
> >
> > This may be because the regulations are so  new and agents are letting
> > it slide, or because they don't intend to be so strict about the form
> > with guide dogs are they are so recognizable. Too soon to say.
> >
> > I'm also unclear on how we are expected to fill out the form at the
> > gate in the event of a last minute flight or other issues submitting
> > it in advance?
> > Is accepting assistance from the gate agent considered a reasonable
> > accommodation?
> >
> > Mike
> >
> > On Mon, Feb 22, 2021 at 12:11 PM Cindy Ray via NAGDU
> > <nagdu at nfbnet.org>
> > wrote:
> >
> > > I thought the airlines were supposed to use the D.O.T. form.
> > > Cindy
> > >
> > >
> > > > On Feb 22, 2021, at 7:59 AM, Tracy Carcione via NAGDU
> > > > <nagdu at nfbnet.org>
> > > wrote:
> > > >
> > > > Hi Mike.
> > > > Like Susan, I had the impression that, if an airline's form wasn't
> > > > accessible, I could use the DOT form instead.  Is that not
> > > > actually the case?
> > > > Tracy
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: NAGDU [mailto:nagdu-bounces at nfbnet.org] On Behalf Of Susan
> > > > Jones
> > > via
> > > > NAGDU
> > > > Sent: Sunday, February 21, 2021 2:39 PM
> > > > To: 'NAGDU Mailing List, the National Association of Guide Dog Users'
> > > > Cc: sblanjones11 at sbcglobal.net
> > > > Subject: Re: [NAGDU] difficulty with completing form for traveling
> > > > with
> > > my
> > > > guide dog
> > > >
> > > > During the town hall, I believe Raul indicated that the D O T form
> > > > was completely accessible, and you can fill that out, save copies
> > > > and take
> > > them
> > > > with you.
> > > > But I would *definitely* put American on the spot, since they
> > > > rejected
> > > their
> > > > own form, which you went to a lot of trouble to complete.
> > > >
> > > > Susan
> > > >
> > > > sblanjones11 at sbcglobal.net
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: NAGDU <nagdu-bounces at nfbnet.org> On Behalf Of Elizabeth
> > > > Campbell
> > > via
> > > > NAGDU
> > > > Sent: Sunday, February 21, 2021 2:03 PM
> > > > To: NAGDU Mailing List, the National Association of Guide Dog
> > > > Users <nagdu at nfbnet.org>
> > > > Cc: Elizabeth Campbell <batescampbell at gmail.com>
> > > > Subject: [NAGDU] difficulty with completing form for traveling
> > > > with my
> > > guide
> > > > dog
> > > >
> > > > Hello everyone,
> > > > I am flying to Colorado a week from Monday on American Airlines,
> > > > and I've tried twice to complete the form that American is now
> > > > requiring in order
> > > to
> > > > travel with my guide dog. The airline rejected the forms each time
> > > > I submitted them although I worked with Aira agents to make sure
> > > > the
> > > paperwork
> > > > was completed properly.
> > > > When I was filling out the documentation, I used the latest
> > > > versions of JAWS, Windows 10 and Adobe DC. I completed most of the
> > > > form without assistance, but needed to get help from Aira on
> > > > filling in the rabies vaccination dates and with adding my signature.
> > > > I got emails from American stating I needed to resubmit the form
> > > > with the boxes checked, the vaccination dates and my signature.
> > > > The Aira agents
> > > told
> > > > me that there is a calendar drop down which isn't accessible with
> > > > JAWS. I was able to read the calendar using NVDA, but I couldn't
> > > > fill in the
> > > dates.
> > > > I also needed help from Aira to add my signature.
> > > > During our town hall, I remember someone stating that she filled
> > > > out the form for flying on American.
> > > > I can't figure out what I am doing incorrectly since I've gotten
> > > > confirmation when working with Aira agents that all of the
> > > > necessary information is complete.
> > > > Thanks in advance for help and suggestions.
> > > > I sent an email to the American disability desk, but havent' heard
> > > > back
> > > yet.
> > > >
> > > > Best,
> > > >
> > > > Liz
> > > >
> > > >
> > > >
> > > > --
> > > > Elizabeth Campbell
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> --
> Elizabeth Campbell
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-- 
Elizabeth Campbell