[nfb-talk] Spirit Airlines is no longer accessible using speech [Incident: 120307-000422]

Joshua Lester jlester8462 at students.pccua.edu
Thu Mar 29 03:06:34 UTC 2012


Why the number, instead of the last name?
This is another long statement, that briefly put, means "I know, but I
don't care!"
"Excuses, excuses!"
All Websites should be made accessible!
Remember that ruling, I mentioned?
This is a violation of a ruling by the DOJ, from June, of 2010!
Blessings, Joshua

On 3/28/12, David Andrews <dandrews at visi.com> wrote:
>
>>From: "Reese" <atlanticstar1 at gmail.com>
>>Subject: [Blindtlk] Fw: [Travelandtourism] Spirit Airlines is no longer
>>         accessible using speech [Incident: 120307-000422]
>>
>>Please circulate this message where ever you feel its appropriate.
>>
>>----- Original Message -----
>>
>>Hello list:
>>
>>Here's the final word from Spirit Airlines regarding there inaccessible
>>website.  It will follow my final reply to them.  Again the US Department
>> of
>>Transportation has dropped the ball on this one just like they did with the
>>accessible airport boarding.
>>
>>Reese
>>
>>----- Original Message -----
>>From: "Peachtreetravel.net" <reservations at peachtreetravel.net>
>>To: "Spirit Airlines" <spiritair at mailnj.custhelp.com>
>>Sent: Wednesday, March 28, 2012 1:35 PM
>>Subject: Re: [Travelandtourism] Spirit Airlines is no longer accessible
>>using speech [Incident: 120307-000422]
>>
>>
>>Dear Michelle:
>>
>>First I want to thank you for researching this serious matter both for me
>>and all of the members of my Organization.   Regretfully I'll have to
>> inform
>>the 50,000 members of my organization to do business else where until
>> Spirit
>>Airlines website is accessible once again.  For this is the only way to
>>achieve fare and equal access.
>>
>>I will check back from time to time to see if true access ever returns to
>>spirit Airlines and will keep my members up to date.  It has been good
>> doing
>>business with you and hopefully we
>>can resume doing business again in the future.
>>
>>Sincerely yours,
>>
>>Maurice P Shackelford
>>
>>----- Original Message -----
>>From: "Spirit Airlines" <spiritair at mailnj.custhelp.com>
>>To: <reservations at peachtreetravel.net>
>>Sent: Tuesday, March 27, 2012 9:38 AM
>>Subject: [Travelandtourism] Spirit Airlines is no longer accessible using
>>speech [Incident: 120307-000422]
>>
>>
>>
>>Subject
>>---------------------------------------------------------------
>>[Travelandtourism] Spirit Airlines is no longer accessible using speech
>>
>>
>>Discussion Thread
>>---------------------------------------------------------------
>>  (Michelle 62611) - 03/27/2012 09:38 AM
>>Dear Mr. Shackelford,
>>
>>Thank you for your patience as we investigated this matter thoroughly.
>>
>>We sincerely regret that you are unable to access the check box for the $9
>>Fare Club membership and or the check box at the end of the booking.
>>However, this is not a violation of DOT's disability rule. Please be
>> advised
>>that airlines are governed under the Department of Transportation and their
>>disability rule, 14 CFR 382, and are under no legal obligation to provide
>> an
>>accessible website. We are required, under 14 CFR 382.31(c), to disclose
>>web-based discount fares to any prospective passenger who contacts the
>>carrier via other normal channels for inquiring about fares, making a
>>reservation, or purchasing transportation (e.g. telephone reservation line,
>>airport ticket counter) and states that he or she has a visual impairment
>>and is unable to use the website. The carrier must sell a
>>web-based discount fare to such a person if his or her itinerary qualifies
>>for the fare as it is offered on the web (e.g., same cities and dates).
>>
>>Our IT Department has reviewed your claim and they have informed me that
>>they changed the boxes on our booking path to styled check boxes which
>> don't
>>work in the browser types you've attempted to use. The change was made
>>nearly a year ago and this has been the first complaint brought to their
>>attention on the matter. They are reviewing options to allow these types of
>>browsers to work with the needed functionality for our customers with
>> visual
>>impairments.
>>
>>I regret that I cannot offer more information on the matter, but thank you
>>for bringing this to our attention.
>>
>>Please note, if you ever encounter problems when traveling with us, feel
>>free to ask our Spirit Airlines customer service personnel for a Complaint
>>Resolution Official (CRO). Our CROs have been specially trained and are
>>aware of applicable Federal Aviation Administration (FAA) and Department of
>>Transportation (DOT) disability regulations. Our CROs are available at all
>>airport locations and will be glad to respond to your concerns.
>>
>>We trust we have addressed you concerns in a satisfactory manner; however,
>>if you choose to pursue enforcement action, you have the right to contact
>>the Department of Transportation, in accordance with ACAA and DOT rule 14
>>CFR Part 382.
>>
>>Please feel free to contact me if you ever require assistance. We know you
>>have a choice in air travel and are grateful you choose Spirit Airlines.
>>
>>Sincerely,
>>
>>Michelle 62611
>>Disability Specialist/
>>Corporate Escalation Officer
>>Spirit Airlines
>
>
>
>
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