[nfb-talk] Fwd: Re: VFO and Aira question

Judy Jones sonshines59 at gmail.com
Thu Jun 28 20:24:51 UTC 2018

Hello, All,

Below is the e-mail I received from Aira.

sent from the Galaxy S8

--- Forwarded message ---
From: Greg Stilson <greg.stilson at aira.io>
Date: June 27, 2018 7:16:18 PM
Subject: Re: VFO and Aira question
To: Judy Jones <sonshines59 at gmail.com>

You sign up for a monthly Aira plan and our agents flag when a call is 
related to a specific VFO product such as Jaws.  When the call is flagged 
as such, your monthly minutes will not be deducted for that call and will 
be covered by VFO.

Best regards

Greg Stilson
Director Of Product Management

greg at aira.io
 <mailto:greg at aira.io>

> On Jun 27, 2018, at 9:13 PM, Judy Jones <sonshines59 at gmail.com> wrote:
> Yes, thank you.  So, when one signs up for the prescription, what proof do 
> you need of Jaws ownership, or does the Aira/VFO subscription pertain to 
> VFO-only products?
> Thanks.
> Judy
>   <>
> From: Greg Stilson [mailto:greg.stilson at aira.io]
> Sent: Wednesday, June 27, 2018 7:11 PM
> To: sonshines59 at gmail.com
> Cc: Kevin Phelan
> Subject: VFO and Aira question
> Hello Judy
> Kevin  forwarded me your question about the Aira and VFO partnership.  
> Basically an Aira explorer can contact an agent and if the call is related 
> to any VFO product such as Jaws having trouble accessing inaccessible 
> content on a web site, Unresponsive or silent speech in apps, etc, the 
> Agent can  assist via either the phone / glasses camera, to  guide the 
> explorer to move the mouse  to certain locations on the screen, or more 
> simply, an agent could send the Explorer a Team Viewer  request and 
> software, or a Zoom request and software.  These tools allow an agent to 
> remotely  control an Explorer’s  computer.  They could then remotely close 
> and reopen the non-functioning app, click on the inaccessible button on a 
> site, or help fill out an inaccessible captcha on a web site.  After the 
> call related to a VFO product completes, the minutes used on that call are 
> automatically covered by VFO and not deducted from the Explorer’s plan.
> These are just a few ways Aira explorers  are already finding agents to be 
> helpful with regards to existing VFO products and I’m sure we will see so 
> many more  unique ways of using the service.
> I hope this helps clarify and best regards.
> Greg Stilson
> Director Of Product Management
> 1-800-835-1934
> www.aira.io <http://www.aira.io/>
> greg at aira.io <mailto:greg at aira.io>

More information about the nFB-Talk mailing list