[NFB-Talk] FW: [NFBWATlk] Note From Chris Jones About Walmart Shopping Experience

Judy Jones sonshines59 at gmail.com
Tue Mar 23 23:14:28 UTC 2021

Hi, All,


Today, my husband was denied customer service shopping assistance at the Walmart, located in Mt. Vernon, Washington.


The only other time in our lives I can remember being turned away from shopping at a store, was in a neighborhood where we’d just bought our first house in 1980.  It was a Winn Dixie, and I stopped there in the evening for groceries.


However, when I explained that I worked during the day and this was the only time I could come, right away, they found someone to shop with me, and we never had any issues with that store or any other ever since.


So, today’s experience was very surprising.


I would like to know of anyone’s personal shopping experience at the physical store, and how much of this shopping assistance denial is tied to a possible Covid policy of Walmart, or if our particular store is simply not providing reasonable accommodations.


We have no problems with any other store in the area:  Costco, Safeway, Hagen, Pioneer Market, to name just a few.  Thanks for perspective and comments.


See my husband’s e-mail below.




From: NFBWATlk <nfbwatlk-bounces at nfbnet.org> On Behalf Of Chris Jones via NFBWATlk
Sent: Tuesday, March 23, 2021 3:55 PM
To: nfbwatlk at nfbnet.org
Cc: Chris Jones <clj53787 at gmail.com>
Subject: [NFBWATlk] Note From Chris Jones About Walmart Shopping Experience


Dear Listers,
This is Chris Jones from Sedro-Woolley.
Earlier this afternoon I went to Walmart to pick up a very few items and to get some Subway sandwiches.
I met a greeter who found me a young lady who gave me some very strange information.
She indicated that Walmart no longer provides customer assistance in shopping and that everything needs to be handled on-line.
I was told that this has been their policy for somewhat over a year.
I was shocked, but went ahead and asked this lady to show me the Subway area, which she did.
I completed that portion of shopping and, when I got home, called a manager of Walmart at the Mount Vernon store.
He explained that, due to Covid restrictions, an associate could not be involved with such a shopping trip for any more than 15 minutes.
I asked if I had a short list, if someone could obtain products for me.
He said that if I needed a very few items he could probably grant me an exception to policy.
I do not regularly shop Walmart and I have never found such a reception at Costco, Fred Meyer, Safeway or any other store which I frequent.
Is there anyone who can explain this type of treatment to me? Is this a Walmart thing, or does this occur at many other stores where folks shop?
Feel free to respond here, or if you'd like to e-mail me privately, my e-mail is clj53787 at gmail.com <mailto:clj53787 at gmail.com> .
Thank you, one and all.
Chris Jones 

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