[Nfbc-info] ADA Coordinator Wanted for Transit Company Near SanDiego

Thu Apr 15 14:30:54 UTC 2010

If that was the only thing about the job description that worries you,
I'd apply anyway.  You might need to negotiate a bit of task sharing,
or funding for cabs, etc. depending on why that requirement is there.

Good Luck!

Jim

On Thu, Apr 15, 2010 at 01:41:42AM -0700, ckrugman at sbcglobal.net wrote:
> in reading the job description blind people are ruled out as they
> require the ability to operate a motor vehicle and the possession of
> a valid Class C drivers license for the past five years. Otherwise,
> its tempting with my socialwork and legal background.
> Chuck
> ----- Original Message ----- From: "Fred's Web"
> <regenerative at earthlink.net>
> To: "NFB of California List" <nfbc-info at nfbnet.org>
> Sent: Wednesday, April 14, 2010 12:35 PM
> Subject: [Nfbc-info] ADA Coordinator Wanted for Transit Company Near
> SanDiego
> 
> 
> >
> > Hello,
> >
> > The North County Transit District is looking for a replacement
> >for  their ADA coordinator.  The position also has many other
> >duties, and  is a lot of responsibility.  You probably get a free
> >transit pass,  though!
> >Hahaha! HEE Hee! HoHo!
> >
> >I would love to see a blind person in this job.  Any takers?
> >Visit the careers link off the following web site:
> >http://www.gonctd.com
> >
> >More info below,
> >Fred
> >
> >--- ---
> >
> >ManagerServiceQualityAccessibility[1].pdf
> >
> >table with 3 columns and 1 rows
> >NORTH COUNTY
> >TRANSIT DISTRICT
> >Job Hotline: 760-599-8387
> >Toll Free: 888-783-6283
> >26
> >810 Mission Avenue Oceanside, CA 92054
> >(760) 967-2828
> >www.gonctd.com
> >recruitmet at nctd.org
> >n
> >table end
> >
> >EMPLOYMENT OPPORTUNITY
> >NCTD is an equal opportunity employer
> >
> >table with 2 columns and 3 rows
> >MANAGER OF SERVICE QUALITY & ACCESSIBILITY
> >OPEN UNTIL FILLED
> >Salary: $67,808 – $105,002 yearly
> >Initial Posting: Tuesday, April 13, 2010
> >nternal/External Recruitment #10 04 0006
> >Initial Screening: Tuesday April 27, 2010
> >table end
> >
> >I
> >DEFINITION
> >The Manager of Service Quality and Accessibility is responsible
> >for direct management of the
> >ADA and Customer Service Departments, with multiple site
> >operations.  This would include any
> >activities related to the accessibility and service quality of all
> >NCTD transit services, facilities
> >and programs, as well as development, implementation and
> >monitoring  of the LIFT paratransit
> >service, the ADA Certification contract, Mobility/Travel Training
> >Program, Community
> >Accessibility and Coordinated Transportation Programs.
> >Distinguishing Characteristics
> >This position is characterized by its responsibility to develop
> >programs, policies and procedures
> >that ensure accessibility and high quality service to NCTD
> >customers. This position requires
> >advanced knowledge of paratransit service planning, accessibility
> >issues in the community, and
> >customer service practices. The Manager of Service Quality and
> >Accessibility is responsible for
> >guiding the preparation of accessibility projects for NCTD and
> >their coordination with other
> >agencies, public and private.
> >This position is distinguished by specialized analysis and
> >independent judgment exercised in
> >administering the ADA program. This position includes oversight of
> >contracts; knowledge of
> >local, State and Federal laws and regulations relating to
> >accessibility; and the responsibility to
> >design, implement and monitor District policies and procedures
> >relating to same.
> >Supervision Received and Exercised
> >The Manager of Service Quality and Accessibility provides direct
> >supervision of NCTD’s
> >Mobility/Travel Training, Accessible Services and Customer Service
> >staff; manages NCTD’s
> >ADA paratransit service contract and paratransit eligibility
> >certification contract. This position
> >also supervises work of consultants and provides general oversight
> >of projects throughout the
> >District to ensure accessibility and service quality. This
> >position receives general supervision
> >from the Director of Service Planning.
> >Working Conditions
> >Duties will be performed primarily in an office environment, with
> >some time also spent in the
> >field. Requires travel between District locations, field sites,
> >and external agencies. Business
> >travel and attendance at evening meetings will be required as necessary.
> >EXAMPLES OF DUTIES
> >Essential Functions
> >Develops and manages Accessible Services programs and Service
> >Quality programs. Monitors
> >District and contractor compliance with local, State and Federal
> >laws  and regulations relating to
> >the ADA and other accessibility regulations; works in close
> >coordination with regulatory
> >agencies to assure ongoing NCTD awareness and familiarity with all
> >regulatory issues;
> >evaluates and makes determinations of accessibility complaints;
> >develops policies and
> >procedures regarding accessibility; coordinates disability
> >awareness training and other related
> >programs. Manages specialized contracts such as ADA paratransit
> >service and paratransit
> >eligibility certification. Develops project and/or service
> >contract specifications; manages capital
> >and operating projects, including collaborations with other
> >agencies; collection, analysis, and
> >presentation of data using qualitative and quantitative
> >approaches; produces and maintains
> >monthly, quarterly, and annual performance reports; interprets and
> >applies the terms of
> >contracts and agreements.
> >Duties may include, but are not limited to the following:
> >Planning Responsibilities
> >list of 5 items
> >􀂌
> >Plans and manages NCTD’s Paratransit, ADA, Accessibility and
> >Service Quality programs.
> >􀂌
> >Prepares and manages operating and capital budgets.
> >􀂌
> >Develops discretionary funding grant applications for
> >accessibility programs.
> >􀂌
> >Develops technical specifications for capital and operating projects.
> >􀂌
> >Analyzes service policies and procedures; makes recommendations to
> >effect service quality.
> >list end
> >Compliance/Oversight Responsibilities
> >list of 9 items
> >􀂌
> >Maintains current information on local, State and Federal
> >accessibility laws.
> >􀂌
> >Manages paratransit service and paratransit certification contracts.
> >􀂌
> >Develops, implements and monitors processes to provide for the
> >prompt  and equitable
> >resolution of Title II and Title VI complaints.
> >􀂌
> >Ensures that NCTD facilities, programs and services are in
> >compliance with Federal and
> >State accessibility codes and guidelines; develops policies/
> >procedures for same.
> >􀂌
> >Works collaboratively with other agencies to resolve accessibility
> >issues.
> >􀂌
> >Facilitates ADA Compliance Committee and ADA Review Group to
> >identify accessibility
> >issues and formulate recommendations for solutions.
> >􀂌
> >Provides direction to NCTD staff, and other agencies, in
> >development  and implementation of
> >accessibility or coordination projects.
> >􀂌
> >Provides interpretation and advice on accessibility laws and  regulations.
> >􀂌
> >Serves as District liaison to Federal, State and local agencies on
> >matters relating to
> >compliance with ADA, Title VI and other accessibility laws and
> >regulations.
> >list end
> >Customer Service Responsibilities
> >list of 4 items
> >􀂌
> >Monitors the performance of Customer Service Assistants to ensure
> >proper work flow,
> >scheduling of tasks, and completion of duties, including pass
> >outlet program; sale of fare
> >media to the public; disabled photo I.D. program; distribution of
> >U.S. and interoffice mail.
> >􀂌
> >Develops and implements policies and procedures to resolve
> >customer complaints and
> >ensure appropriate verbal, written or e-mail responses.
> >􀂌
> >Develops/oversees complaint tracking process to ensure provision
> >of quality transit services.
> >􀂌
> >Conducts performance appraisals and disciplinary actions according
> >to District procedures.
> >list end
> >QUALIFICATIONS
> >General Requirements
> >Must be able to design, develop, write, implement and evaluate new
> >and existing programs.
> >Must be able to establish and maintain effective working
> >relationships with other departments
> >and outside agencies. Ability to: prioritize tasks and work under
> >pressure; analyze data and
> >prepare comprehensive written reports; respond to ambiguous and
> >uncertain situations; deal
> >with a variety of interpersonal styles and personalities
> >Knowledge and Abilities
> >Knowledge of: Federal and State laws and regulations relating to
> >ADA  and other accessibility
> >regulations; reporting requirements dealing with persons with
> >disabilities; principles, techniques
> >and methods of developing services and programs designed for
> >people  with disabilities;
> >statistical research methods and techniques; principles of
> >contract administration; paratransit
> >operations; reasonable accommodations and accessibility review;
> >customer service techniques.
> >Ability to: Research and analyze data. Identify needs and courses
> >of action, and recommend
> >appropriate related action; monitor contracts and agreements;
> >apply  NCTD policies and
> >regulations; address public and conduct meetings; communicate
> >effectively, verbally and in
> >writing; plan and facilitate meetings/workshops; prepare clear and
> >concise reports; delegate
> >responsibilities to appropriate personnel and/or contractors;
> >supervise the work of others.
> >Physical Requirements
> >The physical demands described here are representative of those
> >that  must be met by an
> >employee to successfully perform the essential functions of this
> >job. Reasonable
> >accommodations may be made to enable individuals with disabilities
> >to perform the essential
> >functions.
> >Ability to perform functions at a computer terminal, monitor and
> >telephone; ability to remain
> >seated for extended periods of time; ability to travel between
> >District locations and other
> >destinations, work with hazardous conditions and negotiate a
> >variety  of different terrain.
> >Ability to walk, climb, balance, bend, carry, push, reach, sit,
> >stand, stoop, twist, kneel, finger,
> >grasp, feel, talk, hear, and see and perform repetitive motions.
> >Ability to use the phone and
> >computer for extended periods; manual dexterity to complete
> >clerical  type functions, work with
> >office equipment, and daily lifting of equipment up to 25 pounds
> >is required. Must be able to
> >operate motor vehicle.
> >Experience/Education/Certificates/License
> >Combination of experience and education that would likely produce
> >the requisite knowledge,
> >skills, and abilities required to perform the duties of Manager of
> >Service Quality and
> >Accessibility, such as: Bachelor’s degree from an accredited
> >college  or university; relevant,
> >comprehensive coursework in transit/paratransit management; five
> >years management
> >experience; three years customer service experience, including two
> >with the disabled
> >community. Applicable comprehensive coursework and/or training in
> >Title II of the ADA,
> >including Subtitle B, recommended. Must possess a valid California
> >driver's license.
> >Machines / Tools / Equipment
> >list of 5 items
> >•
> >Possession of and the ability to maintain a California driver’s
> >license, Class C, and a
> >satisfactory driving record for the last five years.
> >•
> >Ability to operate a District vehicle.
> >•
> >Ability to operate a personal computer and Microsoft Office Suite
> >programs.
> >•
> >Ability to operate standard office equipment, including a fax and
> >scanner machine,
> >copy machine, and telephone.
> >•
> >Ability to carry and operate a Blackberry on-call device.
> >list end
> >EVALUATION OF APPLICATIONS:
> >All applicants must submit a complete and signed NCTD application.
> >Resumes will not be
> >accepted in lieu of a completed NCTD employment application form.
> >Please fill out the
> >application carefully and thoroughly. List relevant work
> >experience/ duties (including current job)
> >in order to document training, education and experience. Omission
> >of required information may
> >remove applicant from consideration. All qualified applicants will
> >be notified of the date, time
> >and place of examination. A job offer is contingent upon the
> >successful completion of a pre-
> >employment drug screen and background check.
> >For individuals with disabilities, we will provide assistive
> >services. To obtain
> >such services or copies of documents in an alternate format,
> >please  call or write,
> >a minimum of 10 working days prior to the event, to request these needed
> >reasonable modifications. We will make every attempt to
> >accommodate requests
> >that do not give 10 days notice. Please contact:
> >North County Transit District
> >Attn: Customer Services Supervisor
> >810 Mission Ave.
> >Oceanside, CA 92054
> >(760) 966-6503
> >Persons with hearing impairment please use the California Relay
> >Service (CRS):
> >800-735-2929 using TTY; 800-735-2922 using voice; 800-855-3000 Spanish
> >CRS Customer Service: 800-735-0373; 800-735-0193 TTY
> >1791
> >NOTICE AND DISCLOSURE
> >Please be advised that North County Transit District may obtain
> >investigative reports about you
> >in connection with your application for employment and/or at any
> >time during your employment
> >with North County Transit District if you are hired or if you are
> >a current employee, for
> >employment purposes including, but not limited to, reassignment,
> >promotion, retention, and
> >rehiring.
> >Such investigative reports may include information concerning your
> >creditworthiness, credit
> >standing, credit capacity, character, general reputation, personal
> >characteristics, and/or mode of
> >living. This information may be obtained from personal interviews
> >with your professional and
> >personal acquaintances. If an investigative consumer report is
> >requested from an outside
> >agency, or compiled in-house by North County Transit District, you
> >will receive a statement of
> >the nature and scope of the investigation and a copy of the report
> >once it is compiled and
> >received. Examples of investigative reports may include, but are
> >not limited to, criminal
> >background reports, motor vehicle driving records, credit
> >histories, reference checks, verification
> >of education or past employment, and investigations into theft,
> >fraud, harassment and workplace
> >violence.
> >Your signature below acknowledges that you have read and
> >understand  the above disclosure.
> >Date: ____________________ ________________________________________
> >Signature
> >________________________________________
> >Printed Name
> >
> >
> >------------------------------------
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