[Nfbc-info] ADA Coordinator Wanted for Transit Company Near SanDiego
David Andrews
dandrews at visi.com
Fri Apr 16 01:27:07 UTC 2010
It also says reasonable accommodations will be granted.
Dave
At 09:30 AM 4/15/2010, you wrote:
>If that was the only thing about the job
>description that worries you, I'd apply
>anyway. You might need to negotiate a bit of
>task sharing, or funding for cabs, etc.
>depending on why that requirement is there. Good
>Luck! Jim On Thu, Apr 15, 2010 at 01:41:42AM
>-0700, ckrugman at sbcglobal.net wrote: > in
>reading the job description blind people are
>ruled out as they > require the ability to
>operate a motor vehicle and the possession of >
>a valid Class C drivers license for the past
>five years. Otherwise, > its tempting with my
>socialwork and legal background. > Chuck > -----
>Original Message ----- From: "Fred's Web" >
><regenerative at earthlink.net> > To: "NFB of
>California List" <nfbc-info at nfbnet.org> > Sent:
>Wednesday, April 14, 2010 12:35 PM > Subject:
>[Nfbc-info] ADA Coordinator Wanted for Transit
>Company Near > SanDiego > > > > > >
>Hello, > > > > The North County Transit District
>is looking for a replacement > >for their ADA
>coordinator. The position also has many
>other > >duties, and is a lot of
>responsibility. You probably get a
>free > >transit pass, though! > >Hahaha! HEE
>Hee! HoHo! > > > >I would love to see a blind
>person in this job. Any takers? > >Visit the
>careers link off the following web
>site: > >http://www.gonctd.com > > > >More info
>below, > >Fred > > > >---
>--- > > > >ManagerServiceQualityAccessibility[1].
>pdf > > > >table with 3 columns and 1
>rows > >NORTH COUNTY > >TRANSIT DISTRICT > >Job
>Hotline: 760-599-8387 > >Toll Free:
>888-783-6283 > >26 > >810 Mission Avenue
>Oceanside, CA 92054 > >(760)
>967-2828 > >www.gonctd.com > >recruitmet at nctd.org
> > >n > >table end > > > >EMPLOYMENT
>OPPORTUNITY > >NCTD is an equal opportunity
>employer > > > >table with 2 columns and 3
>rows > >MANAGER OF SERVICE QUALITY &
>ACCESSIBILITY > >OPEN UNTIL FILLED > >Salary:
>$67,808 $105,002 yearrly > >Initial Posting:
>Tuesday, April 13, 2010 > >nternal/External
>Recruitment #10 04 0006 > >Initial Screening:
>Tuesday April 27, 2010 > >table
>end > > > >I > >DEFINITION > >The Manager of
>Service Quality and Accessibility is
>responsible > >for direct management of
>the > >ADA and Customer Service Departments,
>with multiple site > >operations. This would
>include any > >activities related to the
>accessibility and service quality of all > >NCTD
>transit services, facilities > >and programs, as
>well as development, implementation
>and > >monitoring of the LIFT
>paratransit > >service, the ADA Certification
>contract, Mobility/Travel Training > >Program,
>Community > >Accessibility and Coordinated
>Transportation Programs. > >Distinguishing
>Characteristics > >This position is
>characterized by its responsibility to
>develop > >programs, policies and
>procedures > >that ensure accessibility and high
>quality service to NCTD > >customers. This
>position requires > >advanced knowledge of
>paratransit service planning,
>accessibility > >issues in the community,
>and > >customer service practices. The Manager
>of Service Quality and > >Accessibility is
>responsible for > >guiding the preparation of
>accessibility projects for NCTD and > >their
>coordination with other > >agencies, public and
>private. > >This position is distinguished by
>specialized analysis and > >independent judgment
>exercised in > >administering the ADA program.
>This position includes oversight
>of > >contracts; knowledge of > >local, State
>and Federal laws and regulations relating
>to > >accessibility; and the responsibility
>to > >design, implement and monitor District
>policies and procedures > >relating to
>same. > >Supervision Received and
>Exercised > >The Manager of Service Quality and
>Accessibility provides direct > >supervision of
>NCTD’s > >Mobility/Travel Training, Accessible
>Services and Customer Service > >staff; manages
>NCTD’s > >ADA paratransit service contract and
>paratransit eligibility > >certification
>contract. This position > >also supervises work
>of consultants and provides general
>oversight > >of projects throughout
>the > >District to ensure accessibility and
>service quality. This > >position receives
>general supervision > >from the Director of
>Service Planning. > >Working
>Conditions > >Duties will be performed primarily
>in an office environment, with > >some time also
>spent in the > >field. Requires travel between
>District locations, field sites, > >and external
>agencies. Business > >travel and attendance at
>evening meetings will be required as
>necessary. > >EXAMPLES OF DUTIES > >Essential
>Functions > >Develops and manages Accessible
>Services programs and Service > >Quality
>programs. Monitors > >District and contractor
>compliance with local, State and
>Federal > >laws and regulations relating
>to > >the ADA and other accessibility
>regulations; works in close > >coordination with
>regulatory > >agencies to assure ongoing NCTD
>awareness and familiarity with all > >regulatory
>issues; > >evaluates and makes determinations of
>accessibility complaints; > >develops policies
>and > >procedures regarding accessibility;
>coordinates disability > >awareness training and
>other related > >programs. Manages specialized
>contracts such as ADA paratransit > >service and
>paratransit > >eligibility certification.
>Develops project and/or service > >contract
>specifications; manages capital > >and operating
>projects, including collaborations with
>other > >agencies; collection, analysis,
>and > >presentation of data using qualitative
>and quantitative > >approaches; produces and
>maintains > >monthly, quarterly, and annual
>performance reports; interprets and > >applies
>the terms of > >contracts and
>agreements. > >Duties may include, but are not
>limited to the following: > >Planning
>Responsibilities > >list of 5
>items > >􀂌 > >Plans and manages NCTD’s
>Paratransit, ADA, Accessibility and > >Service
>Quality programs. > >􀂌 > >Prepares and
>manages operating and capital
>budgets. > >􀂌 > >Develops discretionary
>funding grant applications for > >accessibility
>programs. > >􀂌 > >Develops technical
>specifications for capital and operating
>projects. > >􀂌 > >Analyzes service policies
>and procedures; makes recommendations
>to > >effect service quality. > >list
>end > >Compliance/Oversight
>Responsibilities > >list of 9
>items > >􀂌 > >Maintains current information
>on local, State and Federal > >accessibility
>laws. > >􀂌 > >Manages paratransit service and
>paratransit certification
>contracts. > >􀂌 > >Develops, implements and
>monitors processes to provide for
>the > >prompt and equitable > >resolution of
>Title II and Title VI
>complaints. > >􀂌 > >Ensures that NCTD
>facilities, programs and services are
>in > >compliance with Federal and > >State
>accessibility codes and guidelines; develops
>policies/ > >procedures for
>same. > >􀂌 > >Works collaboratively with
>other agencies to resolve
>accessibility > >issues. > >􀂌 > >Facilitates
>ADA Compliance Committee and ADA Review Group
>to > >identify accessibility > >issues and
>formulate recommendations for
>solutions. > >􀂌 > >Provides direction to NCTD
>staff, and other agencies,
>in > >development and implementation
>of > >accessibility or coordination
>projects. > >􀂌 > >Provides interpretation and
>advice on accessibility laws
>and regulations. > >􀂌 > >Serves as District
>liaison to Federal, State and local agencies
>on > >matters relating to > >compliance with
>ADA, Title VI and other accessibility laws
>and > >regulations. > >list end > >Customer
>Service Responsibilities > >list of 4
>items > >􀂌 > >Monitors the performance of
>Customer Service Assistants to ensure > >proper
>work flow, > >scheduling of tasks, and
>completion of duties, including pass > >outlet
>program; sale of fare > >media to the public;
>disabled photo I.D. program; distribution
>of > >U.S. and interoffice
>mail. > >􀂌 > >Develops and implements
>policies and procedures to resolve > >customer
>complaints and > >ensure appropriate verbal,
>written or e-mail
>responses. > >􀂌 > >Develops/oversees
>complaint tracking process to ensure
>provision > >of quality transit
>services. > >􀂌 > >Conducts performance
>appraisals and disciplinary actions
>according > >to District procedures. > >list
>end > >QUALIFICATIONS > >General
>Requirements > >Must be able to design, develop,
>write, implement and evaluate new > >and
>existing programs. > >Must be able to establish
>and maintain effective working > >relationships
>with other departments > >and outside agencies.
>Ability to: prioritize tasks and work
>under > >pressure; analyze data and > >prepare
>comprehensive written reports; respond to
>ambiguous and > >uncertain situations;
>deal > >with a variety of interpersonal styles
>and personalities > >Knowledge and
>Abilities > >Knowledge of: Federal and State
>laws and regulations relating to > >ADA and
>other accessibility > >regulations; reporting
>requirements dealing with persons
>with > >disabilities; principles,
>techniques > >and methods of developing services
>and programs designed for > >people with
>disabilities; > >statistical research methods
>and techniques; principles of > >contract
>administration; paratransit > >operations;
>reasonable accommodations and accessibility
>review; > >customer service
>techniques. > >Ability to: Research and analyze
>data. Identify needs and courses > >of action,
>and recommend > >appropriate related action;
>monitor contracts and agreements; > >apply NCTD
>policies and > >regulations; address public and
>conduct meetings; communicate > >effectively,
>verbally and in > >writing; plan and facilitate
>meetings/workshops; prepare clear and > >concise
>reports; delegate > >responsibilities to
>appropriate personnel and/or
>contractors; > >supervise the work of
>others. > >Physical Requirements > >The physical
>demands described here are representative of
>those > >that must be met by an > >employee to
>successfully perform the essential functions of
>this > >job. Reasonable > >accommodations may be
>made to enable individuals with
>disabilities > >to perform the
>essential > >functions. > >Ability to perform
>functions at a computer terminal, monitor
>and > >telephone; ability to remain > >seated
>for extended periods of time; ability to travel
>between > >District locations and
>other > >destinations, work with hazardous
>conditions and negotiate a > >variety of
>different terrain. > >Ability to walk, climb,
>balance, bend, carry, push, reach,
>sit, > >stand, stoop, twist, kneel,
>finger, > >grasp, feel, talk, hear, and see and
>perform repetitive motions. > >Ability to use
>the phone and > >computer for extended periods;
>manual dexterity to complete > >clerical type
>functions, work with > >office equipment, and
>daily lifting of equipment up to 25 pounds > >is
>required. Must be able to > >operate motor
>vehicle. > >Experience/Education/Certificates/Lic
>ense > >Combination of experience and education
>that would likely produce > >the requisite
>knowledge, > >skills, and abilities required to
>perform the duties of Manager of > >Service
>Quality and > >Accessibility, such as:
>Bachelor’s degree from an
>accredited > >college or university;
>relevant, > >comprehensive coursework in
>transit/paratransit management; five > >years
>management > >experience; three years customer
>service experience, including two > >with the
>disabled > >community. Applicable comprehensive
>coursework and/or training in > >Title II of the
>ADA, > >including Subtitle B, recommended. Must
>possess a valid California > >driver's
>license. > >Machines / Tools / Equipment > >list
>of 5 items > >• > >Possessioon of and the
>ability to maintain a California
>driver’s > >license, Class C, and
>a > >satisfactory driving record for the last
>five years. > >• > >Ability to operate
>a District vehicle. > >• > >Ability to operate
>a personall computer and Microsoft Office
>Suite > >programs. > >• > >Ability to operate
>standard office equipment, including a fax
>and > >scanner machine, > >copy machine, and
>telephone. > >• > >Ability to carry and operate
>a Blackberrry on-call device. > >list
>end > >EVALUATION OF APPLICATIONS: > >All
>applicants must submit a complete and signed
>NCTD application. > >Resumes will not
>be > >accepted in lieu of a completed NCTD
>employment application form. > >Please fill out
>the > >application carefully and thoroughly.
>List relevant work > >experience/ duties
>(including current job) > >in order to document
>training, education and experience.
>Omission > >of required information
>may > >remove applicant from consideration. All
>qualified applicants will > >be notified of the
>date, time > >and place of examination. A job
>offer is contingent upon the > >successful
>completion of a pre- > >employment drug screen
>and background check. > >For individuals with
>disabilities, we will provide
>assistive > >services. To obtain > >such
>services or copies of documents in an alternate
>format, > >please call or write, > >a minimum
>of 10 working days prior to the event, to
>request these needed > >reasonable
>modifications. We will make every attempt
>to > >accommodate requests > >that do not give
>10 days notice. Please contact: > >North County
>Transit District > >Attn: Customer Services
>Supervisor > >810 Mission Ave. > >Oceanside, CA
>92054 > >(760) 966-6503 > >Persons with hearing
>impairment please use the California
>Relay > >Service (CRS): > >800-735-2929 using
>TTY; 800-735-2922 using voice; 800-855-3000
>Spanish > >CRS Customer Service: 800-735-0373;
>800-735-0193 TTY > >1791 > >NOTICE AND
>DISCLOSURE > >Please be advised that North
>County Transit District may
>obtain > >investigative reports about you > >in
>connection with your application for employment
>and/or at any > >time during your
>employment > >with North County Transit District
>if you are hired or if you are > >a current
>employee, for > >employment purposes including,
>but not limited to, reassignment, > >promotion,
>retention, and > >rehiring. > >Such
>investigative reports may include information
>concerning your > >creditworthiness,
>credit > >standing, credit capacity, character,
>general reputation, personal > >characteristics,
>and/or mode of > >living. This information may
>be obtained from personal interviews > >with
>your professional and > >personal acquaintances.
>If an investigative consumer report
>is > >requested from an outside > >agency, or
>compiled in-house by North County Transit
>District, you > >will receive a statement
>of > >the nature and scope of the investigation
>and a copy of the report > >once it is compiled
>and > >received. Examples of investigative
>reports may include, but are > >not limited to,
>criminal > >background reports, motor vehicle
>driving records, credit > >histories, reference
>checks, verification > >of education or past
>employment, and investigations into
>theft, > >fraud, harassment and
>workplace > >violence. > >Your signature below
>acknowledges that you have read
>and > >understand the above
>disclosure. > >Date: ____________________
>________________________________________ > >Signa
>ture > >________________________________________
> > >Printed
>Name > > > > > >---------------------------------
>--- > > > >Yahoo! Groups Links > > > ><*> To visit your group on the web,
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