[Nfbc-info] Amazon access barriers

Wed Nov 28 20:33:36 UTC 2018

Typically most everything on the app works. 

I noticed the buttons for viewing the 15 seconds videos, on Black Friday and
Cyber Monday, that give you access to the $5.00 bonus doesn't work with
voiceover. Additionally, when checking out, most of the yellow bars labeled
"continue" (buttons) work fine when doing the double tap. However, the
purchase or the final button can be viewed on the screen, but when
double-tapping that button other text is read. Swiping right and left and
eventually going to the top of the page and repeating the process has
yielded eventual success. 

There's a check box on the check-out page that allows the shopper to
designate a permanent or primary address. You have to ignore what voiceover
says. You can tap to your heart's content and typically, voiceover won't
recognize the box as "checked". However, when placing the iPhone screen
under a CCTV I could see that the checkbox was actually checked. 

I also noticed when shopping on Black Friday and Cyber Monday the color and
size boxes appeared incorrectly labeled for voiceover. Voiceover announced,
"submit". Eventually, I discovered that tapping "submit" yielded the
information I needed; colors and sizes. Again, I placed the iPhone under the
CCTV to glean this insight. 

Obviously, there are work-arounds and easy assumptions which enabled me, you
and others to complete the spending process. On the other hand, were you
able to use your iPhone and voiceover to register for sweep steaks offers
and get the $5.00 bonuses to apply to your shopping purchases? Is it our
responsibility to dream up the work-arounds? Should it become necessary for
me to compensate and place my phone under my CCTV to see why voiceover
wasn't giving me the information I sought? Personally, I think not. 

Lisa Irving

-----Original Message-----
From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Barcore via
NFBC-Info
Sent: Wednesday, November 28, 2018 9:50 AM
To: NFB of California List <nfbc-info at nfbnet.org>
Cc: Barcore <jbar at barcore.com>
Subject: Re: [Nfbc-info] Amazon access barriers

Adding one more agreement with Robert.

I use the app on a regular basis with no problem.

Jim

Written while on the move,, 

> On Nov 28, 2018, at 9:32 AM, Tina Thomas via NFBC-Info
<nfbc-info at nfbnet.org> wrote:
> 
> Hello- I agree with Robert. I use amazon on a daily basis both on my 
> I-Phone and my lap top computer and haven't had any issues with access 
> barriers. I too would like to know about the access barriers that 
> people are encountering.
> Tina Thomas
> Tina.thomas90044 at gmail.com
> 
> -----Original Message-----
> From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of robert 
> stigile via NFBC-Info
> Sent: Wednesday, November 28, 2018 8:13 AM
> To: NFB of California List <nfbc-info at nfbnet.org>
> Cc: robert stigile <rstigile at gmail.com>
> Subject: Re: [Nfbc-info] Amazon access barriers
> 
> Hello all,
> I am not sure what access barriers you are referring to.
> I use the Amazon app on a daily basis with my iphone using voiceover 
> with no issues at all.
> I am able to search for items purchase items track items and review 
> ratings and coments of products and much more.
> Yes there are pictures of products for sighted members but i just 
> swipe past them.
> I am interested to know what issues you are having with the app.
> Thank you,
> 
> Robert Stigile
> 818-381-9568
> 
> 
>> On Nov 28, 2018, at 7:18 AM, Lauren Merryfield via NFBC-Info
> <nfbc-info at nfbnet.org> wrote:
>> 
>> Hi,
>> I would like that info also. Every time they "upgrade" their system 
>> (which is quite often) they've done something to ake it harder for us 
>> to read the screens.
>> 
>> Unrelated, I've found it much more difficult lately to shop on Amazon.
> They
>> don't just have free 2-day shipping now it is "free 2-day shipping 
>> with a qualifying order of $35." For example. On several potential 
>> purchases, I wasn't going to get my item until January.
>> 
>> They're going to lose customers with tactics like that.
>> Thanks,
>> Lauren
>> 
>> Blessings in Jesus' name
>> 1 Thessalonians 5:11
>> 11 Therefore encourage one another and build each other up, just as 
>> in
> fact
>> you are doing.  
>> Advice from my cats:meow when you feel like it!
>> 
>> 
>> -----Original Message-----
>> From: NFBC-Info <nfbc-info-bounces at nfbnet.org> On Behalf Of Lisa 
>> Irving
> via
>> NFBC-Info
>> Sent: Tuesday, November 27, 2018 8:39 PM
>> To: 'NFB of California List' <nfbc-info at nfbnet.org>
>> Cc: Peacefulwoman89 at cox.net
>> Subject: [Nfbc-info] Amazon access barriers
>> 
>> Hello All,
>> 
>> 
>> 
>> 
>> 
>> I'm wondering if anyone is aware of any on-going conversations 
>> between the NFB and Amazon concerning the removal of access barriers.
>> 
>> 
>> 
>> I am an Amazon Prime member and I primarily rely on voiceover in
> conjunction
>> with my iPhone 7. I encountered a hand full of anomalies both last 
>> year
> and
>> this year. Last year I spoke to Amazon Leadership and they assured me 
>> they wrote up a couple of tickets to address the glitches. However, 
>> despite iPhone updates since last November, I encountered most of the 
>> same challenges. This time I wrote a letter to Jeff Basso's team.
>> 
>> 
>> 
>> Guess what? My "concerns" have been re routed back to the 
>> Accessibility
> Team
>> who may have received the "ticket" created on my behalf a year ago. 
>> After
> a
>> few back-and-forth correspondences with a letter writer for Basso's 
>> team,
> I
>> am not convinced anyone is going to fix buttons and label some graphics.
>> That brings me back to my initial pondering in this message, is the 
>> NFB still in conversation with Amazon? If so, how would I go about 
>> sharing my correspondence and experiences with NFB?
>> 
>> 
>> 
>> Merry Christmas and Happy Holidays,
>> 
>> Lisa Irving-Pardini
>> 
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>> 
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