[nfbcs] Using the Remedy Product

[Steve Jacobson]

Gary,

I am using the client that you install on the desktop.

Best regards,

Steve

On Tue, 19 Jan 2010 07:51:40 -0600, Gary Wunder wrote:

>Thanks. Are you using the web or desktop version?

>Thanks friend.


>----- Original Message ----- 
>From: "Steve Jacobson" <steve.jacobson at visi.com>
>To: "NFBnet NFBCS Mailing List" <nfbcs at nfbnet.org>
>Sent: Monday, January 18, 2010 9:58 PM
>Subject: Re: [nfbcs] Using the Remedy Product


>> Gary,
>>
>> I do occasionally use the Remedy client directly with Window-Eyes and I 
>> know of another person who uses it with JFW.
>> I do not find it inaccessible, but maybe I am using a different version or 
>> for different purposes that could make a
>> difference.  Some controls are not completely standard, and a few check 
>> boxes don't come through as labeled well and
>> occasionally must be clicked on with a mouse.  Many controls work fine, 
>> though.  There is a prompt line that you can
>> turn on that shows just above the status line that gives some information 
>> about the field that has focus and this also
>> helps.  Unfortunately, I have never figured out a way to force this prompt 
>> bar to be on all the time, I have to turn it on
>> each time through the "view" menu.  There are things about Remedy itself 
>> that you will learn that make it easier to use
>> as well.  Sometimes filling in one field will cause others to populate and 
>> such.  I do find that at least with Window-Eyes
>> that it is sometimes not real stable.  There are some radio check boxes 
>> that do not work correctly and encountering
>> them and attempting to manipulate them with the keyboard seems to 
>> contribute to this instability.
>>
>> In short, it isn't perfect, but I find that it is usable for me when 
>> filling out change requests, for example.
>>
>> Best regards,
>>
>> Steve Jacobson
>>
>> On Mon, 18 Jan 2010 18:56:58 -0600, Gary Wunder wrote:
>>
>>>Thanks for your note. Having some way is better than none at all.
>>
>>>Warmly,
>>
>>>Gary
>>
>>
>>>----- Original Message ----- 
>>>From: "Wm. Ritchhart " <william.ritchhart at sbcglobal.net>
>>>To: "'NFBnet NFBCS Mailing List'" <nfbcs at nfbnet.org>
>>>Sent: Sunday, January 17, 2010 7:02 PM
>>>Subject: Re: [nfbcs] Using the Remedy Product
>>
>>
>>>> Gary,
>>>>
>>>> We are using Remedy where I work.  We just changed to it in November. 
>>>> The
>>>> desk top client is not useable in any way I could determine.  However I 
>>>> am
>>>> finding the web client useable.  It does require a lot, (and I mean a
>>>> lot),
>>>> of switching back and forth between the virtual and jaws cursor.
>>>>
>>>>
>>>> Thanks, William
>>>> -----Original Message-----
>>>> From: nfbcs-bounces at nfbnet.org [mailto:nfbcs-bounces at nfbnet.org] On 
>>>> Behalf
>>>> Of Gary Wunder
>>>> Sent: Friday, January 15, 2010 2:03 PM
>>>> To: nfbcs
>>>> Subject: [nfbcs] Using the Remedy Product
>>>>
>>>> I will be changing jobs as of April 1, and instead of the home-grown
>>>> system
>>>> that we have been using for entering and tracking problem tickets, my 
>>>> new
>>>> employer will be using a product called Remedy. If any of you have
>>>> experience with this product, would you contact me off list and give me 
>>>> a
>>>> heads up about it's accessibility please.
>>>>
>>>> Warmest regards, and happy weekend to all.
>>>>
>>>> I Gary
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>>>>
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>>
>>
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>>
>>
>>
>>
>>
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