[nfbcs] Freedom Scientific Technical Support Specialist Needed

[Anonymous]

yes I would agree I will email it

On 8/8/12, David Andrews <dandrews at visi.com> wrote:
> It is possible that they just circulated
> something via e-mail -- which is relatively easy
> -- instead of putting it on their web site.
>
> Dave
>
> At 02:07 PM 8/8/2012, you wrote:
>>I sir did look at the website and did not find the job posting and it said
>>that was head of sales, but that was old. I just needed a reply as well
>>that way I can find out the source. The posting is not there that is why I
>>replyed. I do understand your point. I hate it when people are to lazy to
>>try to find the information themself.
>>
>>On Tue, Aug 7, 2012 at 10:04 PM, David Andrews <dandrews at visi.com> wrote:
>>
>> > I hate to sound like a wise guy but if you are applying for a technical
>> > support job, you should be able to find this on FS's web site yourself
>> > --
>> > if it is there.
>> >
>> > I don't remember where the original post came from -- I stripped off
>> > the
>> > header stuff.
>> >
>> > Dave
>> >
>> >
>> > At 06:23 PM 8/7/2012, you wrote:
>> >
>> >> may I have the link to the post that was posted or where i can find
>> >> this on fs's website and I will then fork over my information
>> >>
>> >> On 8/7/12, David Andrews <dandrews at visi.com> wrote:
>> >> >
>> >> >>
>> >> >>Posted on behalf of Freedom Scientific Technical
>> >> >>Support Director, Bryan Carver:
>> >> >>
>> >> >>Freedom Scientific Technical Support Specialist Needed
>> >> >>
>> >> >>Provides assistance to Freedom Scientific
>> >> >>dealers and customers via email and the
>> >> >>technical support telephone hotline. There are
>> >> >>full time position at the company facility, as
>> >> >>well as contract positions available. Shift
>> >> >>start and end times are assigned based on business needs and subject
>> >> >> to
>> >> >> change.
>> >> >>
>> >> >>Essential Duties and Responsibilities include the following:
>> >> >>
>> >> >>• Responds to telephone calls requesting technical support
>> >> >>• Responds to email requests for tech support
>> >> >>• Identifies, researches, and resolves technical
>> >> >>problems, referring more complex problems to a
>> >> >>supervisor or products escalation staff
>> >> >>• Logs and tracks calls using trouble ticket database
>> >> >>• Follows instructions and pre-established
>> >> >>guidelines to perform the functions of the job
>> >> >>
>> >> >>Technical Requirements Include but not limited to:
>> >> >>
>> >> >>• Experience using, configuring and troubleshooting -
>> >> >>
>> >> >>* Freedom Scientific Software
>> >> >>* Freedom Scientific Hardware
>> >> >>* Windows Operating Systems
>> >> >>* Microsoft Office Applications
>> >> >>* Instant Messaging Applications
>> >> >>* Internet Browser Applications
>> >> >>* Third Party Email Applications
>> >> >>* Personal Computer Hardware
>> >> >>
>> >> >>Personal Requirements Include but not limited to:
>> >> >>
>> >> >>• Excellent written and verbal communication skills.
>> >> >>• Able to communicate effectively with customers via telephone.
>> >> >>• Able to work alone or as part of a team.
>> >> >>• Able to handle difficult or stressful situations.
>> >> >>• Able to follow written processes and specific verbal instructions.
>> >> >>• Independent learner with a desire for knowledge.
>> >> >>• Strong desire to provide world-class customer support.
>> >> >>
>> >> >>Education/Experience:
>> >> >>
>> >> >>• One-year certificate from college or technical
>> >> >>school, or a minimum 2 years assistive
>> >> >>technology support experience and/or training.
>> >> >>• Expert knowledge of Freedom Scientific JAWS software
>> >> >>• Knowledge of all other Software and hardware products of Freedom
>> >> >> Scientific
>> >> >>• Knowledge of Windows operating systems (Win
>> >> >>9X, Win ME, Win NT/2000, WIN XP, Vista and Windows 7)
>> >> >>• Familiarity with Microsoft Office
>> >> >>applications, Internet Explorer and E-mail
>> >> >>applications such as Outlook, Outlook Express and Eudora
>> >> >>• Familiarity with hardware troubleshooting
>> >> >>(desktops, laptops, synthesizers, Braille displays and Note Takers
>> >> >>• Ability to learn call track database system and other related
>> >> >> applications
>> >> >>• Fluent in creating, modifying and reading grade II Braille text
>> >> helpful
>> >> >>
>> >> >>Salary: Depends on knowledge level & experience
>> >> >>
>> >> >>Closing date: Opened until filled
>> >> >>
>> >> >>Interested Parties Please Send Resumes to:
>> >> >>
>> >> >>Bryan Carver, Tech Support Director
>> >> >>e-mail:
>> <mailto:BryanC@**freedomscientific.com<BryanC at freedomscientific.com>
>> >> >BryanC@**freedomscientific.com <BryanC at freedomscientific.com>
>> >> >>
>
>
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