[nfbcs] External drive problem

[Bryan Schulz]

hi,

unlike 2.5" laptop/ssd drives, these huge 3.5" drives require the additional 
power source.
did you remember to plug in the power cord?
Bryan Schulz


----- Original Message ----- 
From: "Steve Jacobson" <steve.jacobson at visi.com>
To: "NFB in Computer Science Mailing List" <nfbcs at nfbnet.org>
Sent: Thursday, December 19, 2013 1:30 PM
Subject: Re: [nfbcs] External drive problem


> Tracy,
>
> Be sure to try your drive on all of the USB ports on your computer.  When 
> moving it from one port to another, wait
> until you hear the disconnect series of tones.  Sometimes the port seems 
> to matter even if a device has worked on
> a particular port.
>
> Second, try it on another computer.  Usually you don't have to install 
> software to get these devices to work.  If
> you get the same results on all USB ports and on another computer, I would 
> be suspicious that the drive may have
> gone bad.  If you have been carrying it around, be sure to give it plenty 
> of time to warm up when coming in from
> winter weather.
>
> Best regards,
>
> Steve Jacobson
>
> On Thu, 19 Dec 2013 10:52:22 -0500, Tracy Carcione wrote:
>
>>I am having a problem with my external drive, which is a WD My Passport.
>>When I plug in the USB cable, it makes the USB noise, and I hear the disk
>>whirring away for a couple minutes, but then nothing happens.  It doesn't
>>ask me how I want to proceed, and I don't see it on My Computer.
>>I do see it under Control Panel/System/Hardware/WD drive management 
>>devices.
>>When I choose properties there, it doesn't show me anything about how much
>>data is on the drive.  It just has "troubleshoot" and device usage: enable
>>or disable.  When I choose the driver tab, I see a driver, and I'm not
>>getting an error saying "no driver".
>>When I plug the drive into another PC, it asks me to install the software,
>>which I've managed to mislay, but I'm not sure I installed it on my PC,
>>either.
>
>>Where do I go from here? How can I tell if the drive has died, or if it's
>>some other problem?  Is it normal for a drive to whir a bit at the
>>beginning, or does that indicate it's damaged?
>>Any advice would be much appreciated.
>>Tracy
>
>
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>
>
>
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