[nfbcs] Frequent JAWS crashes when using Microsoft products

[Rasmussen, Lloyd]

I would suspect the add-in. We use Outlook 2010 here at NLS and with recent versions of Window-Eyes it has become quite stable. But just this morning I had a warning message about a "COM surrogate" related to the McAfee add-in that the Library of Congress uses with Outlook. That's the first time I've seen that error, though. Window-Eyes has to use an add-in with Outlook, and I don't know whether JAWS needs one or not.

Lloyd Rasmussen, Senior Staff Engineer
National Library Service for the Blind and Physically Handicapped, Library of Congress
Washington, DC 20542   202-707-0535
http://www.loc.gov/nls/
The preceding opinions are my own and do not necessarily reflect those of the Library of Congress, NLS.


-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Gary Wunder via nfbcs
Sent: Tuesday, October 06, 2015 12:57 PM
To: 'NFB in Computer Science Mailing List'
Cc: Gary Wunder
Subject: Re: [nfbcs] Frequent JAWS crashes when using Microsoft products

Steve, I am using Windows 7 and Outlook 2010. It is not uncommon to see
Outlook restarting two or three times a day, and it is not uncommon when
exiting to see the message that an error has occurred and Outlook is
searching for a solution. It used to be that this completely silenced jaws,
but jaws now seems to be able to detect when it is locked up and will shut
down and restart itself. I do not remember having this problem and Outlook
2003, but I think it has been fairly constant since 2010.

One of the problems is that it is difficult to know where to look for the
culprit. Is it the Microsoft code itself, the interaction with JAWS for
Windows, or, in my case, the add-in that is used by Dragon NaturallySpeaking
in order to work with Office products. 




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