[nfbcs] Fwd: Brailliant issues!

[Susan Stanzel]

I paid for getting my apex fixed and I thought shipping was included.

Susie Stanzel

-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Daryl Marie via
nfbcs
Sent: Wednesday, September 09, 2015 11:54 AM
To: NFB in Computer Science Mailing List
Cc: Daryl Marie
Subject: Re: [nfbcs] Fwd: Brailliant issues!

yeah. I've tried everything their support people recommended, but I was
wondering if maybe there was another alternative to sending it in. I'm not
happy with the customer service policy (for example, they won't give you a
quote bfore the cost of shipping the unit back...).

Daryl

----- Original Message -----
From: Tracy Carcione via nfbcs <nfbcs at nfbnet.org>
To: 'NFB in Computer Science Mailing List' <nfbcs at nfbnet.org>
Cc: Tracy Carcione <carcione at access.net>
Sent: Wed, 09 Sep 2015 06:32:19 -0600 (MDT)
Subject: Re: [nfbcs] Fwd: Brailliant issues!

Hi Daryl.
Do they have tech support? Perhaps a call is in order. Perhaps there's a
reset button or sequence they could tell you about.
Good luck. I hate it when my braille display isn't working.
Tracy


-----Original Message-----
From: nfbcs [mailto:nfbcs-bounces at nfbnet.org] On Behalf Of Daryl Marie via
nfbcs
Sent: Tuesday, September 08, 2015 3:06 PM
To: nfbcs at nfbnet.org
Cc: Daryl Marie
Subject: [nfbcs] Fwd: Brailliant issues!

Hi, Guys,

I have a 40-cell Brailliant BI 40 that for some reason decided on Thursday
that it didn't want to power on. I have tried to drain the battery, fully
charge the battery... and it still will not power on. I've tried different
USB ports on my computer, a plug in to the wall, different cords...
I really REALLY don't want to have to send this in... does anyone have any
other suggestions?

Daryl
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Checked by AVG - www.avg.com
Version: 2014.0.4830 / Virus Database: 4365/10606 - Release Date: 09/09/15