[nfbcs] JAWS JAWS JAWS

[Doug Lee]

Sorry sir, I believe I misread the intent of your original post; you just made precisely my point. :-) I now view your original "Don't you hate when a company refuses to patch certain bugs?" post as tongue-in-cheek and probably
would not have written all that if I had seen it that way in the first place.

I'm just used to younger folks on various lists being unaccustomed to bigger pictures, so now and then I paint one.

On Mon, Feb 04, 2019 at 01:01:27PM -0500, NFBCS mailing list wrote:
I'm sorry but let's face facts.?? Some issues do get ignored or pushed by the
way side.?? The screen reader business is a people business.?? Send bug
reports to your development team.


On 2/4/2019 12:25 PM, Doug Lee via nfbcs wrote:
> An Economics 101 story problem, where numbers are fictitious since I don't have real ones:
> 
> A company has 50 employees and 50,000 customers. In an average month, 1000 work requests from customers come in.  Each employee has approximately five hours out of each day in a five-day work week
> directly for handling customer work requests. The average time required to fill each of the 1,000 submitted requests is estimated at ten hours, because of the need to test carefully after each one to make sure that the changes
> it produces do not upset something else that could affect all 50,000 customers.
> 
> The company's CEO does the math and figures out that
> - One employee needs an average of two days to fill one request.
> - If all 50 employees work solidly, this means 25 requests per day will be filled on average.
> - Under ideal conditions, this translates to 40 business days of work to fill all pending requests from one month.
> - In an average month, accounting for holidays, there are about 20 business days.
> - This means that current request-handling capacity is only half of what is needed to fill all requests.
> 
> You are the CEO. Which of the following is your plan for handling this problem?
> 
> 1. Hire more employees, thus forcing the price of the product to increase.
> 
> 2. Filter the work requests down so that only half actually require work. (Keep in mind, this filtering process itself will also take some of those employee hours, besides disappointing a lot of customers.)
> 
> 3. Force employees to fill twice as many requests in the same amount of time, thus risking quality control problems.
> 
> 4. A solution that escaped my attention. This is entirely possible; I'm not a CEO. :-)
> 
> Disclaimers:
> - I bet the customer count is higher for Vispero. Not sure about employee count.
> - I also think 20 days is a high estimate for number of business days in a month averaged over a year for the average private-sector company.
> - Ten hours per request is an average and is ment to account for a whole host of things, including occasional major issue resolution requests, required research, testing on multiple systems, Windows versions, etc.
> - Five hours per day for customer requests is probably above reality for Vispero; after all, even if you ignore meetings and other normal company hum-drum, innovation and independent research and experimentation are part of
>    the job of a screen reader developer/maintainer.
> 
> On Mon, Feb 04, 2019 at 11:42:41AM -0500, NFBCS mailing list wrote:
> Don't you hate when a company refuses to patch certain bugs?
> 
> 
> On 2/4/2019 6:39 AM, Vincent Martin via nfbcs wrote:
> > I have the same problem as well.
> > 
> > -----Original Message-----
> > From: nfbcs <nfbcs-bounces at nfbnet.org> On Behalf Of David Andrews via nfbcs
> > Sent: Monday, February 4, 2019 12:51 AM
> > To: NFB in Computer Science Mailing List <nfbcs at nfbnet.org>
> > Cc: David Andrews <dandrews at visi.com>
> > Subject: Re: [nfbcs] JAWS JAWS JAWS
> > 
> > I have had that problem for the last couple builds.  I reported it to JAWS
> > at least six months ago, and they said they couldn't reproduce it.  I have
> > it on three different machines.
> > 
> > Dave
> > 
> > At 11:30 PM 2/3/2019, you wrote:
> > > Is anyone else having the problem with the latest update of JAWS that
> > > it keeps repeating itself unless you press control? It happens the most
> > > for me in the message list of Outlook.
> > > 
> > > 
> > > 
> > > Nicole
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-- 
Doug Lee                 dgl at dlee.org                http://www.dlee.org
Level Access             doug.lee at LevelAccess.com    http://www.LevelAccess.com
"It's not easy to be crafty and winsome at the same time, and few accomplish
it after the age of six." --John W. Gardner and Francesca Gardner Reese