[nfbcs] Helping a company make their web site accessible [was "Fwd: Reply from Adagio Teas"]

Fri Feb 8 05:31:39 UTC 2019

Hi Christopher,

It is good that you brought this up with the company and they have
responded positively.
Usually accessibility just cannot be done with the tools alone.
However there are some tools such as Deque aXe browser extension which
helps in the process.
I recommend to suggest them to work with either an accessibility
professional or a company so that the end-to-end accesssibility can be
taken care.

The solution for the particular button you have mentioned is not as
straight as just putting the alt text because how the image is being
used need to be considered and what HTML tags are used as well as they
need to provide keyboard support in their scripting.

Thanks & Regards,
Mohith B. P.

On 2/8/19, Andy Borka via nfbcs <nfbcs at nfbnet.org> wrote:
> I would assume that all they need is to put alt text on the teabag and
> have it say something like "add to cart". The only problem is whether or
> not the image of the teabag is used elsewhere in the system in such a
> way that the alt text would follow along.
>
> On 2/7/19 10:44 PM, Christopher Chaltain wrote:
>> Well, I think Adagio is close. I browsed around on their site for
>> quite a while and didn't notice a single accessibility issue. It
>> wasn't until I wanted to add something to my shopping cart, and I
>> couldn't figure out how to do it. My sighted wife said there was a
>> picture of a tea bag next to the item, and if she clicked on that,
>> then it was added to my cart. I tried with Orca, ChromeVox and Talk
>> Back, and none of these screen readers recognized any image or object
>> around where my wife said she saw this tea bag. I explained all of
>> this to Adagio. I'm hoping that if they crack this one issue then
>> everything will just work. Of course, there could be other issues
>> hiding behind this one issue.
>>
>>
>> On 2/7/19 9:29 PM, Andy Borka via nfbcs wrote:
>>> I am working with www.gltconline.com to make their website
>>> accessible. We have to take it from the manual method, which is slow
>>> and takes time. They had someone run an automated testing tool, but
>>> it failed to catch most of the problems. Of course, those problems
>>> were ux problems that requires logical thought to work through. For
>>> instance, it identified images without alt text, but failed to tell
>>> them that using maps and schedules embedded into a screenshot is a
>>> violation of the wcag. It also failed to tell them what to put in the
>>> alt text of their images. The best I can recommend is to use both
>>> methods.
>>>
>>>
>>>
>>>
>>>
>>> On 2/7/19 10:09 PM, Christopher Chaltain via nfbcs wrote:
>>>> I've been talking to Adagio Teas about making their web site
>>>> accessible. I sent them the WCAD specifications, but they're asking
>>>> if there's a tool they can run that will identify the accessibility
>>>> issues they need to address. Does anyone have any good pointers to
>>>> tools or more information on what web site owners can do to make
>>>> their sites accessible? I'd really like to help them out since they
>>>> seem to be sincere, and it's a really nice site if you like loose
>>>> leaf teas. The URL is adagio.com. Below is the last email I got from
>>>> them.
>>>>
>>>>
>>>>
>>>> -------- Forwarded Message --------
>>>> Subject:     Reply from Adagio Teas
>>>> Date:     Thu, 07 Feb 2019 20:25:57 -0000
>>>> From:     Adagio Retail Customer Service <info at adagio.com>
>>>> Reply-To:     Adagio Retail Customer Service <info at adagio.com>
>>>> To:     chaltain at gmail.com
>>>>
>>>>
>>>>
>>>> Hi Christopher,
>>>>
>>>> Thank you for your patience.
>>>>
>>>> I have been coordinating with our Tech Team to get some better help
>>>> to you.
>>>>
>>>> They've asked me to ask for your help. They are looking through the
>>>> information you sent. Do you know of any program or application
>>>> which helps businesses like ours check for errors in our site, and
>>>> the way it works (or doesn't work) for the visually impaired? That
>>>> would let us experience the site the same way that you might?
>>>>
>>>> Any help would be greatly appreciated, as we truly want our site to
>>>> be accessible for all.
>>>>
>>>> If you provide your mailing address in a response to this message,
>>>> we'll be happy to send you some of our English Breakfast tea to try.
>>>>
>>>> Thanks so much for your time.
>>>>
>>>> Please visit us <http://www.adagio.com/> again soon!
>>>>
>>>> Introduce friends and family to better tea with our free $5
>>>> certificates
>>>> <http://www.adagio.com/pages/share_gc.html?utm_source=email&utm_medium=email&utm_campaign=email_support>.
>>>>
>>>> Adagio Teas Customer Service
>>>> _______________________________________________
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>>>>
>>>
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>>
>
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